Mobile Connect FAQ

Mobile Connect is provided by a global network of mobile providers with decades of experience in managing customer information safely and securely.

Mobile Connect is currently being deployed in various countries including Bangladesh, China, Indonesia, Malaysia and Sri Lanka. More mobile providers/carriers will be offering the service so check with your local mobile provider to find out when Mobile Connect is coming to your region/country.

Websites and applications offering the service will display the Mobile Connect logo. It works when logging in on any internet-enabled device – computer, tablet, smart or feature phone but remember it is always your mobile phone that confirms your identity.

With typical username/password schemes, there’s a danger that other people will discover or guess your password and steal your identity. With Mobile Connect however, you use your mobile number and mobile phone to verify your identity. As you are the only person in possession of your phone, you are the only person who can log-in.

You can always call your operator to report that your device has been lost or stolen. Your Mobile Connect account will be blocked to ensure that it cannot be used to log into your service.

Your mobile provider won’t pass on your mobile phone number unless you give your permission When Mobile Connect does request additional information, for example, when you wish to make secure online payments, you can be reassured the information you disclose will only be used for the intended purpose.

Your mobile provider might invite you to pre-register for Mobile Connect, this invitation might be via a text message, an email or invitation from their customer care portal. Alternatively you might first see the Mobile Connect logo on a third party website and click on it. Before you can use the service you need to complete a straightforward registration process, which includes agreeing to your operator’s Mobile Connect service T&Cs and confirming your mobile number. Once you are signed up to Mobile Connect you can use the service every time you see the logo.

If the site or app requires a higher level of security, your bank for example, you may need to enter a personal code such as a PIN.

If you are developing websites or applications and wish to offer Mobile Connect as a log-in option, please visit our dedicated Developers’ portal at https://developer.mobileconnect.io

This site is provided by the GSMA. We represent the interests of nearly 800 mobile providers worldwide and more than 250 companies in the broader mobile world including manufacturers, software companies and Internet providers. The GSMA is supporting the mobile providers in launching Mobile Connect worldwide.