FAQs

To request access, please complete the Online Request Form.

Your organisation’s Membership Information Manager (MIM), the designated contact for GSMA membership matters, will review this and you will receive an email notification once approved.

Member Gateway uses Microsoft 365 and Azure Active Directory, allowing you to sign in using your organisation’s credentials (“Bring Your Own Identity”).

Once access has been approved, you can log in to Member Gateway.

When accessing the platform:
• Sign in with your organisation’s login details.
• Follow your organisation’s authentication process (if applicable).
• Complete a secondary Multi-Factor Authentication (MFA) step.

To access Roaming Gateway:

1. To log in to Roaming Gateway:
2. Request access to Member Gateway and log in.
3. Navigate to ‘My Roles’ and request the appropriate Roaming Gateway role.
4. Access levels vary by feature—roles include Admin and Read Only. Features available in Roaming Gateway include:
   IOT, IR21, OpData, RPI, TD13, and TS25.
5. Your request will be reviewed by your organisation’s Membership Information Manager (MIM) and you’ll be notified of the outcome via email.
6. Once approved, log in to Member Gateway and follow the link to Roaming Gateway to begin exploring the platform.

Membership of GSMA requires the completion of an application form and needs to be approved by the GSMA technical team. Please submit an application form or contact membership@gsma.com to find out more about how your organisation can become a Member.

You can find up-to-date membership contribution information here.

Our membership team will be in touch with you once we receive your application. The whole process would normally take between 2-4 weeks.

You can control the emails you receive by visiting the GSMA preference centre. Here you can manage your email preferences, update your contact details or unsubscribe from individual or all GSMA communications.

Your Member Gateway account will initially be suspended and then discontinued as a GSMA Member if there is non-payment of Membership fees, which will remove all GSMA Member benefits and you will have to re-join as a new Member if you wish to continue your GSMA Membership.

The GSMA Membership year runs from 1 April to 31 March the following year. All GSMA members will have their membership automatically renewed on the commencement of a new membership year unless notice to cancel the membership is received at least four weeks prior.

You can find a breakdown of our members organisation from the Member Directory here.

As a GSMA member, you can search for other contacts at member organisations with your Member Gateway account, through the ‘Member Directory’ function.

You can find a list of member benefits here.