This study is the second of a series of four reports and focuses on the potential for mobile-enabled water management solutions to improve utilities water services for piped connections in Nigeria’s urban areas. The findings demonstrate that the immediate opportunity lies with leveraging mobile services – such as SMS, voice or mobile applications for communications services or manual reporting – in order to improve customer relationship management and operational efficiencies. In the longer term, as water utilities deploy consumer meters, the market opportunity will grow for MNOs to offer more advanced enabling services, such as remote monitoring and control, as well as flexible payment models.

Download: Assessing the opportunity for mobile-enabled solutions to improve water service delivery in Nigeria