Mobile Network Operators (MNOs) are increasingly sought as partners to deliver services developed by the humanitarian sector and Non Governmental Organisations (NGOs) in the wake of natural disasters or other humanitarian emergencies. A shift towards the digitisation of aid, as well as the ubiquity and scale of mobile networks, has led to mobile technology becoming a central component and an attractive delivery channel for many forms of humanitarian assistance.
These guidelines review existing best practice on partnership development between MNOs and NGOs/third parties and focus on challenges associated with forming partnerships for crisis and humanitarian situations.