building the ecosystem-new

Building the ecosystem

The mobile money industry continues to expand globally, with more than 270 live mobile money services in 93 countries and an increasing number of deployments at scale: 30 deployments have at least one million active mobile money customers. In addition, there are now 19 markets with more mobile money accounts than bank accounts, indicating that mobile money remains a key enabler of financial inclusion.

However, mobile money usage continues to be dominated by two use cases: person-to-person (P2P) transfers and airtime top-ups. To increase sustainability, mobile money providers are exploring new models and products – such as account-to-account (A2A) interoperability, international remittances, merchant payments, salary disbursements and government-to-person (G2P) transfers – but the volumes and values of these represent only a minority of overall transactions.

Greater progress on financial inclusion and the creation of a successful mobile money ecosystem can only be achieved by developing use cases beyond transfers and airtime top-ups. Embracing the mobile money ecosystem brings major benefits to customers and to providers:

  • More services for customers which better address their financial needs: With new services being enabled via mobile money, new customer segments will be served (e.g. women, or farmers). Mobile money enables cost-efficient, secure and reliable payments to and from financially excluded and underserved populations.
  • Increased profitability for providers: Deployments that build a mature ecosystem can expect healthy profit margins of more than 20% and cash flow margins in excess of 15%.

Below you’ll find key resources related to building the mobile money ecosystem.

Contact GSMA Legal Email Preference Centre Copyright © 2017 GSMA. GSM and the GSM Logo are registered and owned by the GSMA.