What is the case for Application to Person (A2P) conversation messaging
SMS has become and remains the most widely distributed service in the world – even the boom in social media boom has not eclipsed the popularity of text messaging. While SMS messaging has become central to our everyday life, it’s currently only used in the narrow context of personal communications. What if we could extend messaging beyond this? What if messaging could transform the way we interact with computers the same way it transformed the way we interact with each other?
Chat Bot conversation messaging is the “next big thing” no longer do you need to learn an app-specific user interface. Nor does it require users to change apps for every service and requirement.
An example of a Chat Bot conversational messaging would be a concierge service, that provides answers to various questions and tasks such as finding an appropriate restaurant for a romantic dinner, making reservations, ordering and sending flowers, and booking flights. And all of this can be handled via a chat interface in natural language that every user is familiar with.