Public Sector Transformation: Integrating digital into the delivery of public services in Europe

European governments have been operating under unprecedented financial constraints for a number of years. How best to deliver public services more efficiently, while broadening inclusion both in access to services and in participation in democratic functions therefore, has never been higher on the political agenda.

Redesigning the framework for such interactions and understanding how public service delivery can be challenged and modernised using digital technologies, raises democratic, economic and technical questions. But the benefits are, it is argued, clear. The European Commission estimates that implementation around Europe of the “once only principle”, for example, could generate an annual net saving at the EU 28 level of around €5 billion per year by 2017. In this context, the development of a public service arena with cross border interoperability at its heart appears key to driving economic, civil and democratic progress.

The GSMA’s Senior Policy Manager, Government & Regulatory Affairs, Tomas Jakimavicius, will be speaking at this event during the session ‘High-Level Foresight: The next 5 years for digital public services’, running from 14:30-16:00.

This session will discuss the lessons learned from various policymakers and regulatory managers and how these may be applied in future policy formulation. How e-government and digital public services are developing, and how this will fit in the future e-society context will be also analysed, along with insights from other leading thinkers in the area.

Discover more about the event