Consumer Protection

For a vast number of people, mobile phones serve as a personal portal to the friends, family, services and resources they rely on every day. It is essential for the mobile industry, therefore, to deliver safe and secure technologies — complemented by safe and secure mobile apps — that inspire trust and confidence. At the same time, consumers need to be aware of their role in avoiding risks.

Mobile technologies are not immune to the issues faced offline and by other forms of information and communication technology. For example, criminal activities such as online exploitation of children, spamming and device or identity theft existed before the proliferation of mobile technologies.

The mobile industry takes consumer protection seriously. The GSMA and its members work with governments, multilateral organisations and nongovernmental organisations to address mobile-related threats to citizens by:

  • Commissioning research that offers real-world insight and evidence
  • Building and participating in cross-sector coalitions
  • Defining and promoting global best practice
  • Leading technical initiatives

The following pages provide a small indication of the work undertaken by the mobile industry to ensure consumers are appropriately protected and informed as they enjoy the full range of benefits that mobile technology makes possible.

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