Refugees and Connectivity

GSMA Disaster Response

Case Studies

In countries impacted by large scale refugee movements, mobile network operators have been rising to the challenge with a range of innovative responses spanning both CSR and commercial operations. These case studies showcase such responses, highlighting the range of initiatives and the impact of their efforts, for the new arrivals and also on the operators themselves.

Zain’s initiatives to assist refugees and internally displaced people

February 24, 2017

Case Studies

Ongoing conflicts around the Middle East and North Africa region have resulted in the displacement of more than 10 million people in Zain’s operating markets. In response, Zain is implementing a variety of initiatives that target the plight of refugees …

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Apps for Refugees

September 15, 2016

Case Studies

With the growing recognition of refugee information needs and widespread mobile phone ownership, has come a slew of apps designed to help them out. From official government projects to startups led by refugees themselves, here are some online tools now in …

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Projects to Watch

September 15, 2016

Case Studies

As the importance of mobile connectivity to refugees becomes more widely recognised, more organisations are launching projects to meet this need. From turning leftover data into cash donations to topping up refugee accounts and using digital money to alleviate hunger, here …

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Turkcell – Refugees as valued customers

September 15, 2016

Case Studies

Over two million refugees arriving in Turkey presented a serious telecommunications challenge to Turkcell – but also an opportunity to help, and work with a new customer base. In response, they implemented a whole-of-company response, investing in everything from new …

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Deutsche Telekom – Helping refugees integrate

September 15, 2016

Case Studies

Nearly 1 million refugees have arrived in Germany over the past 12 months. In its response, Deutsche Telekom has focused on helping them find work and integrate into German society. In 2015 and 16, refugees arrived in Germany in record …

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Al Tawasol, Lebanon – Developing and marketing refugee specific products

September 15, 2016

Case Studies

When refugees began arriving in Lebanon, local MNO touch saw not just a group of people in need of help, but also a customer base important enough to warrant the development of a refugee specific bundle.  The refugee crisis generated …

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Vodafone Instant Network: Providing connectivity for refugees in an emergency environment

September 15, 2016

Case Studies

When thousands of refugees began arriving on European shores in 2015, the Vodafone Foundation deployed its Instant Network project to meet the new arrival’s urgent need for connectivity. The Vodafone Instant Network project deploys equipment and staff into humanitarian situations …

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