{"id":5922,"date":"2020-10-01T10:25:56","date_gmt":"2020-10-01T09:25:56","guid":{"rendered":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa"},"modified":"2020-10-01T10:25:56","modified_gmt":"2020-10-01T09:25:56","slug":"modernising-quality-of-service-regulations-in-africa","status":"publish","type":"gsma_theme_resources","link":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/","title":{"rendered":"Modernising quality of service regulations in Sub-Saharan Africa"},"content":{"rendered":"<p>Quality of service (QoS) regulation is at the heart of efforts to realise the goal of high service quality levels. In Sub-Saharan Africa, most countries follow a direct regulatory approach, which involves the regulator setting QoS parameters, targets and measurement criteria, and in most cases using sanctions to enforce compliance. However, key findings from a GSMA survey of national regulatory authorities (NRAs) and service providers conducted for this report reveal the limitations of current QoS regulatory regimes in the region. These include complex and<br \/>\ndisproportionate targets, a lack of technical standardisation and industry collaboration or consultation, outdated and homogeneous frameworks, and the potential for financial sanctions to be counterproductive.<\/p>\n<p>Against this backdrop, it is essential for policymakers and regulators to adopt QoS policies that are fit for purpose in the modern age. This involves moving from a \u2018command and control\u2019 regime to an ex-post model that protects the interest of consumers, promotes fair competition and choice, and encourages investments in network infrastructure and services.<\/p>\n<p>Click here to get the <strong><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-content\/uploads\/2020\/10\/250920-QoS-FRE.pdf\">French version<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quality of service (QoS) regulation is at the heart of efforts to realise the goal of high service quality levels. In Sub-Saharan Africa, most countries follow a direct regulatory approach, which involves the regulator setting QoS parameters, targets and measurement criteria, and in most cases using sanctions to enforce compliance. However, key findings from a [&hellip;]<\/p>\n","protected":false},"author":22,"featured_media":0,"template":"","meta":{"image":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-content\/uploads\/2020\/10\/Untitled-design-2020-10-01T122112.719.png","json":{"gsma_resources_type":"Document","gsma_resources_thumb":"[5292]","gsma_resources_file":"[5307]","gsma_resources_multi":null,"gsma_resources_wgr":null,"gsma_resources_video":null,"gsma_resources_image":"[]","gsma_resources_url":"","gsma_resources_date":"01\/10\/2020","gsma_resources_button":"Download"}},"tags":[],"resource_categories":[],"algolia_discover_type":[2220],"class_list":["post-5922","gsma_theme_resources","type-gsma_theme_resources","status-publish","hentry","algolia_discover_type-resource"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Modernising quality of service regulations in Sub-Saharan Africa - GSMA Africa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Modernising quality of service regulations in Sub-Saharan Africa - GSMA Africa\" \/>\n<meta property=\"og:description\" content=\"Quality of service (QoS) regulation is at the heart of efforts to realise the goal of high service quality levels. In Sub-Saharan Africa, most countries follow a direct regulatory approach, which involves the regulator setting QoS parameters, targets and measurement criteria, and in most cases using sanctions to enforce compliance. However, key findings from a [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/\" \/>\n<meta property=\"og:site_name\" content=\"GSMA Africa\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/gsma\/\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@GSMA\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Modernising quality of service regulations in Sub-Saharan Africa - GSMA Africa","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/","og_locale":"en_US","og_type":"article","og_title":"Modernising quality of service regulations in Sub-Saharan Africa - GSMA Africa","og_description":"Quality of service (QoS) regulation is at the heart of efforts to realise the goal of high service quality levels. In Sub-Saharan Africa, most countries follow a direct regulatory approach, which involves the regulator setting QoS parameters, targets and measurement criteria, and in most cases using sanctions to enforce compliance. However, key findings from a [&hellip;]","og_url":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/","og_site_name":"GSMA Africa","article_publisher":"https:\/\/www.facebook.com\/gsma\/","twitter_card":"summary_large_image","twitter_site":"@GSMA","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/","url":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/","name":"Modernising quality of service regulations in Sub-Saharan Africa - GSMA Africa","isPartOf":{"@id":"https:\/\/www.gsma.com\/subsaharanafrica\/#website"},"datePublished":"2020-10-01T09:25:56+00:00","breadcrumb":{"@id":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/gsma_resources\/modernising-quality-of-service-regulations-in-africa\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/"},{"@type":"ListItem","position":2,"name":"Modernising quality of service regulations in Sub-Saharan Africa"}]},{"@type":"WebSite","@id":"https:\/\/www.gsma.com\/subsaharanafrica\/#website","url":"https:\/\/www.gsma.com\/subsaharanafrica\/","name":"GSMA Africa","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.gsma.com\/subsaharanafrica\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"cats":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/gsma_theme_resources\/5922","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/gsma_theme_resources"}],"about":[{"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/types\/gsma_theme_resources"}],"author":[{"embeddable":true,"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/users\/22"}],"version-history":[{"count":0,"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/gsma_theme_resources\/5922\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/media?parent=5922"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/tags?post=5922"},{"taxonomy":"resource_categories","embeddable":true,"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/resource_categories?post=5922"},{"taxonomy":"algolia_discover_type","embeddable":true,"href":"https:\/\/www.gsma.com\/about-us\/regions\/africa\/wp-json\/wp\/v2\/algolia_discover_type?post=5922"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}