{"id":55166,"date":"2025-08-29T23:32:42","date_gmt":"2025-08-29T15:32:42","guid":{"rendered":"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/?p=55166"},"modified":"2025-12-11T22:52:44","modified_gmt":"2025-12-11T14:52:44","slug":"unlocking-credit-womens-financial-empowerment-through-ai","status":"publish","type":"post","link":"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/general\/changetheface\/unlocking-credit-womens-financial-empowerment-through-ai\/","title":{"rendered":"Unlocking Credit: Women\u2019s Financial Empowerment through AI"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-5.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"462\" src=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-5-1024x462.png\" alt=\"A group of women wearing colorful traditional clothing and headscarves sit closely together in a waiting room. Some look toward the camera, while others face forward or talk among themselves. The room has plain walls and a poster is visible on the left.\" class=\"wp-image-55167\" srcset=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-5-1024x462.png 1024w, https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-5-300x135.png 300w, https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-5-768x347.png 768w, https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-5.png 1121w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">As I began working closely with women across Pakistan, I quickly saw how digital spaces, from social media to finance, often excluded them. What struck me most was how invisible they became within financial systems. Time and again, I met women entrepreneurs who, despite their reliability and steady cash flows, were turned away by banks. They lacked collateral, salary slips, or guarantors &#8211; requirements designed for another world.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Millions of women in Pakistan, and across emerging markets, power their families and local economies yet remain invisible to the financial system. That invisibility had consequences that could not be ignored: businesses left to stagnate, children pulled out of school, and health emergencies spiralling into crises.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But I also noticed something that gave hope. Many of these women already held the key to a different future, a mobile phone in their hands. It was clear that if we could design inclusive digital tools, we could begin to reshape their stories. Not technology for its own sake but for the dignity and recognition it could bring.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-readycash\"><strong>Building ReadyCash<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-6.png\"><img loading=\"lazy\" decoding=\"async\" width=\"736\" height=\"533\" src=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-6.png\" alt=\"A black and yellow infographic for ReadyCash by JazzCash titled \u201cRedefining Credit in Pakistan.\u201d It highlights challenges, solutions, impacts, innovations, results, and future vision, with text and icons. A phone screen shows a loan repayment interface on the bottom right.\" class=\"wp-image-55168\" srcset=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-6.png 736w, https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-6-300x217.png 300w\" sizes=\"auto, (max-width: 736px) 100vw, 736px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">That realization led us to create ReadyCash with a very different philosophy. We didn\u2019t want another product that excluded women out. Instead, we wanted something designed around the realities of their lives. By embedding ReadyCash within the JazzCash app, we built a system that didn\u2019t rely on collateral or traditional credit scores. Instead, we leveraged AI to identify women as an underserved yet high-potential segment and applied alternative, data-driven credit scoring models. These models drew on multiple data points and behavioural triggers linked to women\u2019s financial activities, creating a comprehensive data map of how they were already managing money.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The impact was immediate. In a country where more than 100 million adults had never accessed formal credit, ReadyCash opened new doors. Today, it has reached over 15.8 million people, with one in four of them women. Every single day, more than 160,000 loans are disbursed digitally, in under 30 seconds, without paperwork or guarantors. For the women I met who once had no pathway to capital, these AI-enabled loans have meant not just survival, but dignity and growth.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-trust-at-the-heart\"><strong>Trust at the Heart<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-embed-handler wp-block-embed-embed-handler wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<span class=\"embed-youtube\" style=\"text-align:center; display: block;\"><iframe loading=\"lazy\" class=\"youtube-player\" width=\"900\" height=\"507\" src=\"https:\/\/www.youtube.com\/embed\/1NOA61b4awA?version=3&#038;rel=1&#038;showsearch=0&#038;showinfo=1&#038;iv_load_policy=1&#038;fs=1&#038;hl=en-US&#038;autohide=2&#038;wmode=transparent\" allowfullscreen=\"true\" style=\"border:0;\" sandbox=\"allow-scripts allow-same-origin allow-popups allow-presentation allow-popups-to-escape-sandbox\"><\/iframe><\/span>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.youtube.com\/embed\/1NOA61b4awA?feature=oembed\"><\/a>But numbers alone were not enough. I realized that without trust, inclusion could never last. Women needed to feel that their money, their data, and their dignity were safe. In societies where women are disproportionately targeted by fraud and scams, that trust mattered more than anything else.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So we focused on transparency. No hidden fees, no misleading terms, just simple, clear communication. <a href=\"https:\/\/www.linkedin.com\/posts\/jazzcash_meet-shehnaz-she-started-her-tuition-center-activity-7330883006171144192-6NV5?utm_medium=ios_app&amp;rcm=ACoAAC0eNaEBQZjovJs8e1QELZd_LHZi1zeSv_w&amp;utm_source=social_share_send&amp;utm_campaign=copy_link\">Shehnaz<\/a>\u2019s story reflects this. When her husband lost his job, she accessed her first ReadyCash loan instantly, without paperwork or collateral. With that loan, she started a tuition center in her neighborhood. Today, she collects fees directly through her JazzCash wallet, pays bills digitally, and sustains her business with short-term AI-powered loans. Her journey shows that trust is not abstract but a lived reality.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-ripple-effect\"><strong>The Ripple Effect<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As I\u2019ve travelled and spoken to women, I have seen how these small changes create ripples that extend far beyond one household. When women gain reliable credit, households become more resilient. School fees get paid on time. Families can seek medical treatment without falling into debt. Businesses grow, creating jobs and strengthening communities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bundling ReadyCash loans with life and health insurance deepened that impact. We\u2019ve seen women breathe easier knowing they had a safety net. These changes underscored that women\u2019s empowerment isn\u2019t a side initiative, but central to national development.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-women-as-creators-not-just-users\"><strong>Women as Creators, Not Just Users<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-7.png\"><img loading=\"lazy\" decoding=\"async\" width=\"732\" height=\"441\" src=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-7.png\" alt=\"Group photo of 22 people, mostly women, seated and standing in two rows. They are posing for a formal picture at LUMS\u2019 Phoenix women\u2019s leadership program. A man sits in the center front. Everyone is dressed in winter attire, smiling, in a bright, indoor setting.\" class=\"wp-image-55170\" srcset=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-7.png 732w, https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-7-300x181.png 300w\" sizes=\"auto, (max-width: 732px) 100vw, 732px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Along the way, I also came to believe that true empowerment cannot end with women as customers. It must extend to women as creators of technology itself. If women are excluded from building AI and fintech, the risk is that systems will continue to reproduce old biases. That\u2019s why we built women-only call centers, creating safe workplaces where women could build careers and gain confidence. We partnered with top universities to open opportunities for young women in technology. Through mentorship, I\u2019ve watched a new pipeline of female fintech leaders emerge. Embedding women\u2019s perspectives at every stage has shown me that digital trust grows strongest when built from within.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-road-ahead\"><strong>The Road Ahead<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-8.png\"><img loading=\"lazy\" decoding=\"async\" width=\"577\" height=\"454\" src=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-8.png\" alt=\"A woman in a green top speaks and gestures during a discussion in a classroom or meeting room setting. Seated at a desk with papers in front of her, she appears engaged. A blurred woman and other desks are visible in the background.\" class=\"wp-image-55171\" srcset=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-8.png 577w, https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/wp-content\/uploads\/2025\/08\/\u5716\u7247-8-300x236.png 300w\" sizes=\"auto, (max-width: 577px) 100vw, 577px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Even with progress, I know we still have a long way to go. Today, women make up about 30 percent of JazzCash\u2019s customer base. Our goal is to raise that to 50 percent of new additions by 2027 and enable 300,000 women-led businesses and freelancers to access digital finance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But technology must remain a tool of empowerment, not exclusion. We\u2019re acutely aware that if unchecked, the same AI that opens doors can reinforce inequalities or create new forms of exclusion. That is why we are committed to putting safeguards in place &#8211; fairness, transparency, and strong governance. Innovation must always serve women, not control them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I also look beyond Pakistan. In the Philippines, disruptors like Tonik and Salmon are extending credit through alternative data. In Kenya, platforms like M-Shwari have disbursed billions in loans. In Latin America, inDrive Money is unlocking access for gig workers. These global parallels remind me that inclusive AI is not just our story, it is a movement reshaping financial inclusion worldwide.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-future-with-women-at-the-center\"><strong>A Future with Women at the Center<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">I think often of the women I met who were dismissed by banks despite their reliability. Their stories are the daily reality of millions. But I\u2019ve also seen those stories change. With inclusive AI and digital trust, a woman with a phone in her hand is no longer invisible. She is recognized, protected, and empowered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To me, this is not only about financial access, it is about dignity, safety, and opportunity. When women can engage confidently in digital finance, they strengthen families, fuel businesses, and reshape societies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The future of technology must be built with women at the center, not only as users but as innovators and leaders. Only then will inclusive AI fulfill its promise: moving beyond access, building trust, and delivering lasting empowerment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As I began working closely with women across Pakistan, I quickly saw how digital spaces, from social media to finance, often excluded them. What struck me most was how invisible they became within financial systems. Time and again, I met women entrepreneurs who, despite their reliability and steady [&#8230;]<\/p>\n","protected":false},"author":74,"featured_media":55167,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[3732],"tags":[],"algolia_discover_type":[],"class_list":["post-55166","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-changetheface"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Unlocking Credit: Women\u2019s Financial Empowerment through AI - GSMA Asia Pacific<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsma.com\/about-us\/regions\/asia-pacific\/general\/changetheface\/unlocking-credit-womens-financial-empowerment-through-ai\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Unlocking Credit: Women\u2019s Financial Empowerment through AI - GSMA Asia Pacific\" \/>\n<meta property=\"og:description\" content=\"As I began working closely with women across Pakistan, I quickly saw how digital spaces, from social media to finance, often excluded them. 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