{"id":42537,"date":"2016-01-05T17:21:25","date_gmt":"2016-01-05T17:21:25","guid":{"rendered":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/gsma_resources\/mobile-quality-service\/"},"modified":"2016-01-05T17:21:25","modified_gmt":"2016-01-05T17:21:25","slug":"mobile-quality-service","status":"publish","type":"gsma_theme_resources","link":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/es\/gsma_resources\/mobile-quality-service\/","title":{"rendered":"Calidad de los servicios m\u00f3viles en Am\u00e9rica Latina"},"content":{"rendered":"<p><strong>El vertiginoso crecimiento\u2028de los servicios m\u00f3viles en el mundo y en Latinoam\u00e9rica -regi\u00f3n con m\u00e1s de 100% de penetraci\u00f3n m\u00f3vil\u2013 ha puesto una inmensa presi\u00f3n sobre los operadores m\u00f3viles, quienes est\u00e1n trabajando aceleradamente para responder al denominado tsunami digital que surge como resultado del crecimiento exponencial de los servicios de datos.<\/strong><\/p>\n<p>La calidad de todos los servicios m\u00f3viles es un factor que los operadores de la regi\u00f3n est\u00e1n trabajando en forma integral, incluyendo evaluaciones y mejoras en \u00e1mbitos como:<\/p>\n<p>\u2022 Canales de atenci\u00f3n al cliente<\/p>\n<p>\u2022 Sistemas de facturaci\u00f3n<\/p>\n<p>\u2022 Servicios tecnol\u00f3gicos provistos por la red como voz, datos y sms.<\/p>\n<p>Todo esto permite satisfacer las expectativas de los usuarios, que cada vez son m\u00e1s exigentes, para lograr una experiencia de comunicaci\u00f3n ubicua y satisfactoria.<br \/>\nLos operadores m\u00f3viles est\u00e1n comprometidos con la mejora continua de la calidad de servicio. Las empresas m\u00f3viles est\u00e1n naturalmente interesadas en la mejora de calidad\u2028de los servicios que proveen, porque de ello depende su subsistencia en los mercados en los que que participan.<\/p>\n<p><a href=\"https:\/\/i2.wp.com\/stg.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/01\/450-infografia-calidad-de-servicios-es.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-15568 size-full aligncenter\" src=\"https:\/\/i2.wp.com\/stg.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/01\/450-infografia-calidad-de-servicios-es.png?resize=450%2C341\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" srcset=\"https:\/\/i2.wp.com\/stg.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/01\/450-infografia-calidad-de-servicios-es.png?w=450&amp;ssl=1 450w, https:\/\/i2.wp.com\/stg.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/01\/450-infografia-calidad-de-servicios-es.png?resize=300%2C227&amp;ssl=1 300w\" alt=\"450-infografia-calidad-de-servicios-es\" width=\"450\" height=\"341\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3>PDF Downloads<\/h3>\n<ul>\n<li class=\"pdf\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/11\/calidad-servicios-moviles-2015.pdf\" target=\"_blank\" rel=\"noopener\">Brochure\u00a0\u2013 Espa\u00f1ol\u00a0(PDF)<\/a><\/li>\n<li class=\"pdf\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/11\/mobile-quality-of-service-2015.pdf\" target=\"_blank\" rel=\"noopener\">Brochure\u00a0\u2013 Ingles\u00a0(PDF)<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>El vertiginoso crecimiento\u2028de los servicios m\u00f3viles en el mundo y en Latinoam\u00e9rica -regi\u00f3n con m\u00e1s de 100% de penetraci\u00f3n m\u00f3vil\u2013 ha puesto una inmensa presi\u00f3n sobre los operadores m\u00f3viles, quienes est\u00e1n trabajando aceleradamente para responder al denominado tsunami digital que surge como resultado del crecimiento exponencial de los servicios de datos. La calidad de todos [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"template":"","meta":{"image":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/01\/tapacalidaddeservicio190-en-1.png","json":{"gsma_resources_type":"Document","gsma_resources_thumb":"[29746]","gsma_resources_file":"[]","gsma_resources_multi":null,"gsma_resources_wgr":null,"gsma_resources_video":null,"gsma_resources_image":"[]","gsma_resources_url":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/11\/mobile-quality-of-service-2015.pdf","gsma_resources_date":"05\/01\/2016","gsma_resources_button":"Download"}},"tags":[],"resource_categories":[9156,10208],"algolia_discover_type":[],"class_list":["post-42537","gsma_theme_resources","type-gsma_theme_resources","status-publish","hentry","resource_categories-resources-eng","resource_categories-resources-eng-pt-br"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calidad de los servicios m\u00f3viles en Am\u00e9rica Latina | GSMA Am\u00e9rica Latina y el Caribe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/es\/gsma_resources\/mobile-quality-service\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calidad de los servicios m\u00f3viles en Am\u00e9rica Latina\" \/>\n<meta property=\"og:description\" content=\"El vertiginoso crecimiento\u2028de los servicios m\u00f3viles en el mundo y en Latinoam\u00e9rica -regi\u00f3n con m\u00e1s de 100% de penetraci\u00f3n m\u00f3vil\u2013 ha puesto una inmensa presi\u00f3n sobre los operadores m\u00f3viles, quienes est\u00e1n trabajando aceleradamente para responder al denominado tsunami digital que surge como resultado del crecimiento exponencial de los servicios de datos. 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