{"id":15524,"date":"2016-11-01T16:52:13","date_gmt":"2016-11-01T16:52:13","guid":{"rendered":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/?p=15524"},"modified":"2016-11-01T17:14:50","modified_gmt":"2016-11-01T17:14:50","slug":"calidad-de-los-servicios-moviles","status":"publish","type":"post","link":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/es\/calidad-de-los-servicios-moviles\/","title":{"rendered":"Calidad de los Servicios M\u00f3viles en Am\u00e9rica Latina"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15530 alignleft\" src=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/11\/tapacalidaddeservicio190-es.png\" alt=\"tapacalidaddeservicio190-es\" width=\"190\" height=\"248\" \/>El vertiginoso crecimiento de los servicios mo\u0301viles en el mundo y en Latinoame\u0301rica (regio\u0301n con ma\u0301s de 100% de penetracio\u0301n mo\u0301vil) ha puesto una inmensa presio\u0301n sobre los operadores mo\u0301viles, quienes esta\u0301n trabajando aceleradamente para responder al denominado tsunami digital que surge como resultado del crecimiento exponencial de los servicios de datos.<br \/>\nLa calidad de todos los servicios mo\u0301viles es un factor que los operadores de la regio\u0301n esta\u0301n trabajando en forma integral, incluyendo evaluaciones y mejoras en a\u0301mbitos como:<br \/>\n\u2022 Canales de atencio\u0301n al cliente<br \/>\n\u2022 Sistemas de facturacio\u0301n<br \/>\n\u2022 Servicios tecnolo\u0301gicos provistos por la red como voz, datos y sms.<br \/>\nTodo esto permite satisfacer las expectativas de los usuarios, que cada vez son ma\u0301s exigentes, para lograr una experiencia de comunicacio\u0301n ubicua y satisfactoria. Los operadores m\u00f3viles est\u00e1n comprometidos con la mejora continua de la calidad de servicio.<br \/>\nLas empresas mo\u0301viles esta\u0301n naturalmente interesadas en la mejora de calidad<br \/>\nde los servicios que proveen, porque de ello depende su subsistencia en los mercados en los que que participan.<\/p>\n<h3>PDF Downloads<\/h3>\n<ul>\n<li class=\"pdf\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/11\/calidad-servicios-moviles-2015.pdf\">Brochure\u00a0&#8211; Espa\u00f1ol\u00a0(PDF)<\/a><\/li>\n<li class=\"pdf\"><a href=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wp-content\/uploads\/2016\/11\/mobile-quality-of-service-2015.pdf\">Brochure\u00a0&#8211; Ingles\u00a0(PDF)<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>El vertiginoso crecimiento de los servicios mo\u0301viles en el mundo y en Latinoame\u0301rica (regio\u0301n con ma\u0301s de 100% de penetracio\u0301n mo\u0301vil) ha puesto una inmensa presio\u0301n sobre los operadores mo\u0301viles, quienes esta\u0301n trabajando aceleradamente para responder al denominado tsunami digital que surge como resultado del crecimiento exponencial de los servicios de datos. La calidad de [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":15528,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[35],"tags":[],"algolia_discover_type":[],"class_list":["post-15524","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sin-categorizar"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.9) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Calidad de los Servicios M\u00f3viles en Am\u00e9rica Latina | GSMA Am\u00e9rica Latina y el Caribe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/es\/calidad-de-los-servicios-moviles\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Calidad de los Servicios M\u00f3viles en Am\u00e9rica Latina | GSMA Am\u00e9rica Latina y el Caribe\" \/>\n<meta property=\"og:description\" content=\"El vertiginoso crecimiento de los servicios mo\u0301viles en el mundo y en Latinoame\u0301rica (regio\u0301n con ma\u0301s de 100% de penetracio\u0301n mo\u0301vil) ha puesto una inmensa presio\u0301n sobre los operadores mo\u0301viles, quienes esta\u0301n trabajando aceleradamente para responder al denominado tsunami digital que surge como resultado del crecimiento exponencial de los servicios de datos. La calidad de [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/es\/calidad-de-los-servicios-moviles\/\" \/>\n<meta property=\"og:site_name\" content=\"GSMA Am\u00e9rica Latina y el Caribe\" \/>\n<meta property=\"article:published_time\" content=\"2016-11-01T16:52:13+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2016-11-01T17:14:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.gsma.com\/about-us\/regions\/latin-america\/wp-content\/uploads\/2016\/11\/tapacalidaddeservicio-es-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"110\" \/>\n\t<meta property=\"og:image:height\" content=\"144\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"tskinner\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@gsma\" \/>\n<meta name=\"twitter:site\" content=\"@gsma\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"tskinner\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Calidad de los Servicios M\u00f3viles en Am\u00e9rica Latina | GSMA Am\u00e9rica Latina y el Caribe","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/es\/calidad-de-los-servicios-moviles\/","og_locale":"es_ES","og_type":"article","og_title":"Calidad de los Servicios M\u00f3viles en Am\u00e9rica Latina | GSMA Am\u00e9rica Latina y el Caribe","og_description":"El vertiginoso crecimiento de los servicios mo\u0301viles en el mundo y en Latinoame\u0301rica (regio\u0301n con ma\u0301s de 100% de penetracio\u0301n mo\u0301vil) ha puesto una inmensa presio\u0301n sobre los operadores mo\u0301viles, quienes esta\u0301n trabajando aceleradamente para responder al denominado tsunami digital que surge como resultado del crecimiento exponencial de los servicios de datos. La calidad de [&hellip;]","og_url":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/es\/calidad-de-los-servicios-moviles\/","og_site_name":"GSMA Am\u00e9rica Latina y el Caribe","article_published_time":"2016-11-01T16:52:13+00:00","article_modified_time":"2016-11-01T17:14:50+00:00","og_image":[{"width":110,"height":144,"url":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america\/wp-content\/uploads\/2016\/11\/tapacalidaddeservicio-es-1.png","type":"image\/png"}],"author":"tskinner","twitter_card":"summary_large_image","twitter_creator":"@gsma","twitter_site":"@gsma","twitter_misc":{"Escrito por":"tskinner","Tiempo de lectura":"1 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