{"id":12429,"date":"2016-02-03T05:37:23","date_gmt":"2016-02-03T05:37:23","guid":{"rendered":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/?p=12429"},"modified":"2016-06-06T04:04:09","modified_gmt":"2016-06-06T03:04:09","slug":"wecare-costa-rica","status":"publish","type":"post","link":"https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/wecare-costa-rica\/","title":{"rendered":"GSMA and Costa Rican operators commit to a safer mobile environment"},"content":{"rendered":"

Supported by the GSMA, Sutel and the Deputy Ministry of Telecommunications, Claro, ICE and Telef\u00f3nica Pledge to Tackle Mobile Phone Theft and Promote Greater User Accessibility<\/em><\/p>\n

3 February 2016, San Jos\u00e9<\/strong>: Mobile operators today announced a series of new initiatives as part of the WeCare Costa Rica campaign run by the GSMA to provide a safer and more reliable environment for all mobile users. Operators Claro, ICE and Telef\u00f3nica will work together to fight mobile phone theft as well as facilitate greater accessibility for consumers with disabilities with the support of Costa Rica\u2019s telecoms regulator, Superintendencia de Telecomunicaciones (Sutel), and the Deputy Ministry of Telecommunications.<\/p>\n

There are currently more than 7.6 million mobile connections in Costa Rica, of which almost 37 per cent are smartphone connections [1<\/em>]. 4G deployment is also rapidly expanding and is forecast to leap from 126,000 connections at the end of 2015 to more than two million by 2020.<\/p>\n

\u201cStrong growth in the Costa Rican mobile market demonstrates how mobile technology can be put to good use by working proactively to help solve some of the country\u2019s social problems,\u201d said Sebasti\u00e1n Cabello, Head of GSMA Latin America.<\/p>\n

Today in San Jos\u00e9, a letter of commitment was signed between Carlos R\u00edos Brice\u00f1o, Country Manager at Claro Costa Rica; Jaime Palermo Quesada, Head of Telecommunications at ICE; Jorge Abad\u00eda, Country Manager at Telef\u00f3nica Costa Rica; Gilbert Camacho Mora, President of the Board at Sutel; Emilio Arias Rodr\u00edguez, Deputy Minister of Telecommunications of Costa Rica; and Sebasti\u00e1n Cabello on behalf of the GSMA.<\/p>\n

The latest initiatives to form part of the WeCare Costa Rica campaign include:<\/p>\n

 <\/p>\n

Reducing Handset Theft<\/h3>\n

 <\/p>\n

Handset theft is one of the most common crimes in Costa Rica; in March 2012 it became the first country in Latin America to connect all its mobile operators to the GSMA\u2019s International Mobile Equipment Identity (IMEI) database [2<\/em>], which shares information about stolen mobile phones globally.<\/p>\n

In the latest move to tackle mobile device theft and trafficking between countries, Sutel today agreed to implement GSMA\u2019s IMEI Device Check. This system will enable Costa Rican consumers to check the Sutel website in real time when buying a handset, to see whether it appears on the global list of stolen mobile devices. The blacklist on the GSMA IMEI database is updated every day through reports from more than 100 operators around the world, including 45 operators in 16 Latin American countries.<\/p>\n

 <\/p>\n

Supporting Disabled Consumers<\/h3>\n

 <\/p>\n

According to data from 2011 [3<\/em>], almost 11 per cent (452,859) of the Costa Rican population has some kind of disability and requires support to improve their quality of life. Claro, ICE and Telef\u00f3nica signed an agreement with the Mobile Manufacturers Forum to improve access from their websites to the data system of the Global Accessibility Reporting Initiative (GARI)4. The system enables users to identify mobile handsets in their area that offer services designed to assist users with disabilities.<\/p>\n

The three mobile operators also agreed to continue exploring further activities of common interest that could help to improve citizens\u2019 quality of life, as a second phase of the WeCare Costa Rica campaign. In 2014, mobile operators waived call charges to the 1147 child helpline, run by Patronato Nacional de la Infancia (National Child Welfare Institute – PANI).<\/p>\n

 <\/p>\n

Supporting Statements<\/h3>\n

 <\/p>\n

Emilio Arias Rodriguez, Deputy Minister of Telecommunications of Costa Rica<\/strong>: \u201cMobile penetration has reached 151 per cent in Costa Rica, and this trend is set to continue. In this context, and as we work to build an integrated, inclusive and caring society, it is essential to keep taking action to enable every citizen, without exception, to have access to affordable, quality telecommunications services through the development of infrastructure that supports sustainable, efficient, secure and robust mobile networks. These networks will also be key to enabling people to develop their skills and knowledge, in particular those people who are the most vulnerable, through productive, safe and meaningful use of these tools.”<\/p>\n

Jaime Palermo, Telecommunications Manager, ICE<\/strong>: \u201cThese initiatives reaffirm our commitment with actions to help support the efforts of the Costa Rican government to ensure better security and increased accessibility of services for the entire population. In ICE we believe that technology is key to economic and social development and should contribute to the protection of the rights of Costa Ricans.\u201d<\/p>\n

Carlos Rios Brice\u00f1o, Country Director, Claro Costa Rica<\/strong>: “Claro\u2019s philosophy is to be part of the solutions to the needs of our customers. We care about the lives of Costa Ricans, which is why we are celebrating this agreement for WeCare Costa Rica. We trust that this will be the start of many steps towards improving the quality of life of mobile users.\u201d<\/p>\n

Jos\u00e9 Pablo Rivera, Regulatory Manager, Telef\u00f3nica Movistar Costa Rica<\/strong>: “Telef\u00f3nica Movistar joined the WeCare Costa Rica campaign because we strongly believe that ICTs are key to improving people\u2019s quality of life. For past three years, we have worked closely with 800 operators worldwide to block stolen mobile phones and to discourage these types of crimes from being committed. This agreement allows us to support Costa Rica through Telef\u00f3nica Group\u2019s various initiatives in the area of disability and which aim to promote social inclusion.”<\/p>\n

Gilbert Camacho, President, Sutel<\/strong>: “One of Sutel\u2019s objectives is the protection of users\u2019 rights. This led to us signing an agreement with the GSMA in 2012 to discourage the theft of mobile phones; in fact Costa Rica was the first Latin American country to implement the initiative. Today we are taking a further step to provide new tools for users to combat this problem. We believe that through initiatives like WeCare Costa Rica, we can build a better country.”<\/p>\n

 <\/p>\n

About WeCare<\/strong>
\nThe GSMA\u2019s WeCare campaign was launched by Latin American operators to ensure all consumers can enjoy the transformational benefits of mobile technology in a safe and secure environment. To achieve this, operators joined forces to make a series of commitments in every country in the region where mobile phones and networks can provide solutions to social problems. The WeCare campaign has already been launched in Bolivia, Brazil, Colombia, the Dominican Republic, El Salvador, Honduras, Mexico and Nicaragua, and will continue to expand throughout the region.<\/p>\n

——–<\/p>\n

1 Source: GSMA Intelligence, December 2015
\n2 To access the latest information about handset theft in Latin America and the GSMA IMEI database please visit https:\/\/www.gsma.com\/about-us\/regions\/latin-america-and-the-caribbean\/handset-theft-imei-database\/
\n3 Data from the report \u201cApproach to the situation of children and adolescents with disabilities in Costa Rica\u201d by the Second Vice Presidency of the Republic of Costa Rica, Nationality Council of Rehabilitation and Special Education (CNREE) and the United Nations Children’s Fund (UNICEF), Costa Rica, July 2014. http:\/\/www.unicef.org\/costarica\/20140801_discapacidad_cr.pdf<\/a>
\n4 More information about the Global Accessibility Reporting Initiative (GARI) is available at http:\/\/gari.info\/index.cfm?lang=eng <\/a><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Supported by the GSMA, Sutel and the Deputy Ministry of Telecommunications, Claro, ICE and Telef\u00f3nica Pledge to Tackle Mobile Phone Theft and Promote Greater User 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