Tuesday May 14, 2024

TNS Selected for Membership in Avaya DevConnect Program

TNS joins network of companies transforming customer engagement with solutions

that leverage the capabilities of Avaya’s leading cloud communications portfolio.

Reston, VA, May 14, 2024 – Transaction Network Services (TNS), a market leader in call analytics and robocall mitigation, announced today that it has been selected by Avaya for membership as a Technology Partner in the Avaya DevConnect program. Avaya’s innovative solutions transform the customer experience and give organizations the freedom to choose their path and pace that deliver the greatest business benefits.

TNS’ Enterprise Product Suite solutions can help mitigate the relentless onslaught of robocalls eroding trust in the voice channel and creating unprecedented customer engagement challenges. With TNS Enterprise Authentication and Spoof Protection, CPaaS, CCaaS, and enterprise SBC providers can help clients protect their brand and customers from robocall spoofing. Further, contact centers can gain a competitive edge through increased call answer rates by deploying TNS Enterprise Branded Calling to present rich brand information on every outgoing call.

As a DevConnect Technology Partner, TNS enables enterprise contact centers within ‘high-touch’ industries to deliver spoof protection and branded calling to help increase customer call answer rates, improve customer conversion rates, reduce voice fraud, and protect a business’ reputation.

“TNS Enterprise Authentication and Spoof Protection mitigates the risks posed by scam robocalls to the enterprise-customer relationship and brand reputation, allowing businesses to restore trust in the voice channel,” said Jim Tyrrell, Vice President of Global Product Strategy for TNS Communications Market. “Being part of the Avaya DevConnect program allows us to extend the reach of TNS contact center solutions to Avaya customers.”

TNS Enterprise Authentication allows only authenticated calls to reach the end consumer, while Spoof Protection ensures unverified calls are immediately blocked. With TNS Enterprise Branded Calling, enterprises can brand incoming call screens with rich brand information – such as the enterprise name and logo – to arm call recipients with the knowledge of who is actually calling.

“Technology Partners like TNS are enabling Avaya contact center users to differentiate their customer experience by offering a unique solution to navigate pesky robocalls and mitigate associated scams,” said Eric Rossman, Vice President, Strategic Alliances and Technology Partners, Avaya. “TNS is a welcome addition to the valued members of our DevConnect program.”

The Avaya DevConnect program is an integral network of Avaya experts, partners, developers, and customers. This global collaborative is well-positioned to deliver the next-generation customer and employee experiences businesses need to turn moments into experiences that

matter. The program promotes the development, compliance-testing and co-marketing of innovative third-party solutions that are compatible with standards-based Avaya solutions, including Avaya Experience Platform™ Public Cloud. Thousands of software and hardware developers, integrators, service providers, and customers are DevConnect program members.

Avaya provides companies with a wide range of technical education, access, and support for many of its platforms and interfaces through the DevConnect program, often at no cost to registered members. Technology Partners receive additional benefits in terms of in-depth, joint compliance testing activities and co-marketing support, based on their alignment with Avaya strategy and value offered to Avaya customers. DevConnect Technology Partners, like TNS, must meet rigorous criteria for customer satisfaction, product support, business operations, marketing, and sales.

TNS’ latest webinar – “Reach Customers. Close Business” – hosted by Avaya and featuring Jim Tyrrell, TNS’ Vice President of Global Product Strategy, is available to watch on-demand here: tnsi.com/resource/com/reach-customers-close-business-avaya-webinar/

For more information about TNS Enterprise Authentication and Spoof Protection and TNS Enterprise Branded Calling, visit tnsi.com/solutions/communications/restoring-trust-voice/

ENDS

About Avaya:

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at http://www.avaya.com.

About TNS:

TNS, a market leader in call identification and robocall mitigation, provides an end-to-end ecosystem for protecting and restoring trust in voice calling. TNS addresses the full needs of wireless and wireline operators globally with TNS Call Guardian®, the industry-leading call analytics solution that protects subscribers from high risk and nuisance robocalls. In addition, its Enterprise product suite, including TNS Enterprise Authentication and Spoof Protection and TNS Enterprise Branded Calling, is taking the next step in enriching consumer engagement, making the voice channel an integral part of an omnichannel customer experience program. TNS analyzes over 1.5 billion call events across more than 500 operators every single day, enabling enterprises to protect their brand and consumers, and carriers to identify more unwanted robocalls. For additional information visit: https://tnsi.com/resource-center/communications/.

Company Contact:

TNS

Clare Cockroft/Bronte Saulle

703-814-8065

[email protected]

Or

Media Contact:

Bluetext for TNS

Thomas Walter

646-265-3144

[email protected]

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