GSMA | Member Gateway Support - Membership

For guidance on who to contact for help and queries relating to Member Gateway please see below:

Member Information Manager (MIM) and Deputy MIM
(this is the membership administrator at your organisation)

Your organisation’s MIM and Deputy MIM are responsible for user management (approving and assigning roles) and maintaining details for your organisation

For requests to access Member Gateway for your organisation please contact your MIM or Deputy MIM

For TD.13 Administrator, TS.25 Administrator roles and any roles for RAEX IOT/OpData/IR.21/IR.85 please contact your MIM or Deputy MIM

Roaming Gateway Support

For technical queries related to Roaming Gateway, RAEX IOT/OpData/IR.21/IR.85 please email support@roamsys.com

For support from GSMA, please complete the form below

Membership Team

The Membership team are here to support with all of your membership enquiries

Please contact the Membership Team for general queries relating to Member Gateway

MIMs and Deputy MIMs please contact the Membership Team for updates to your organisation details in Member Gateway (for example, organisation bio, logo, key contacts)

Member Gateway Helpdesk

For technical support relating to Member Gateway