{"id":32962,"date":"2023-04-11T15:30:31","date_gmt":"2023-04-11T14:30:31","guid":{"rendered":"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/?page_id=32962"},"modified":"2026-02-19T09:42:57","modified_gmt":"2026-02-19T09:42:57","slug":"member-gateway-support","status":"publish","type":"page","link":"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/make-a-difference\/member-gateway\/member-gateway-support\/","title":{"rendered":"Member Gateway Support"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"h-member-gateway-support\">Member Gateway Support<\/h1>\n\n\n\n<p><em>For help and queries relating to Member Gateway please see below:<\/em><\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Member Information Manager (MIM) and Deputy MIM <br>(this is the membership administrator at your organisation)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your organisation\u2019s MIM and Deputy MIM are responsible for user management (approving and assigning roles) and maintaining details for your organisation<\/li>\n\n\n\n<li>For requests to access Member Gateway for your organisation please contact your MIM or Deputy MIM<\/li>\n\n\n\n<li>For TD.13 Administrator, TS.25 Administrator roles and any roles for&nbsp;RAEX IOT\/OpData\/IR.21\/IR.85 please contact your MIM or Deputy MIM<\/li>\n<\/ul>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Roaming Gateway Support<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>For technical queries related to Roaming Gateway, RAEX IOT\/OpData\/IR.21\/IR.85 please email&nbsp;<a href=\"mailto:support@roamsys.com\" rel=\"noreferrer noopener\" target=\"_blank\">support@roamsys.com<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/get-in-touch\/?topic=Roaming%20Gateway%20Support\">Roaming Gateway Support<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Member Gateway<\/strong><br><strong>Multi Factor Authentication (MFA) issues<\/strong><\/p>\n\n\n\n<p>Experiencing issues with Multi-Factor Authentication (MFA), like not receiving prompts after changing your mobile device? Click the &#8216;Reset your MFA&#8217; button below to resolve the problem and ensure your account remains secure.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/make-a-difference\/member-gateway\/reset-your-mfa\/\">Reset your MFA<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Member Gateway<\/strong><br><strong>Accessing<\/strong> <strong>Member Gateway<\/strong><\/p>\n\n\n\n<p>Do you need help or Technical Support getting access to Member Gateway?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/get-in-touch\/?topic=First%20time%20access%20to%20Member%20Gateway\">First time Access <\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/get-in-touch\/?topic=Unable%20to%20login%20to%20Member%20Gateway\">Existing User<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-medium-font-size\"><strong>Support from the Membership Team<\/strong><\/p>\n\n\n\n<p>The Membership team can help <strong>MIMs<\/strong> and <strong>Deputy MIMs<\/strong> with updates to your organisation details in Member Gateway (for example, organisation bio, logo, key contacts)&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/get-in-touch\/\">Get in touch with Membership<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:135px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Member Gateway Support For help and queries relating to Member Gateway please see below: Member Information Manager (MIM) and Deputy MIM (this is the membership administrator at your organisation) Roaming Gateway Support Member GatewayMulti Factor Authentication (MFA) issues Experiencing issues with Multi-Factor Authentication (MFA), like not receiving prompts after changing your mobile device? Click the [&hellip;]<\/p>\n","protected":false},"author":44,"featured_media":50445,"parent":32698,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_oasis_is_in_workflow":0,"_oasis_original":0,"_oasis_task_priority":"","jetpack_post_was_ever_published":false,"footnotes":""},"tags":[],"class_list":["post-32962","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v24.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Member Gateway Support - Membership<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.gsma.com\/get-involved\/gsma-membership\/make-a-difference\/member-gateway\/member-gateway-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Member Gateway Support\" \/>\n<meta property=\"og:description\" content=\"Member Gateway Support For help and queries relating to Member Gateway please see below: Member Information Manager (MIM) and Deputy MIM (this is the membership administrator at your organisation) Roaming Gateway Support Member GatewayMulti Factor Authentication (MFA) issues Experiencing issues with Multi-Factor Authentication (MFA), like not receiving prompts after changing your mobile device? 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