Mobile Connect live use cases

April 25, 2018

Resources

Overview

The Mobile Connect live use cases are a list of examples of how the identity solution has been deployed with various services.  Each use case harnesses one or more Mobile Connect products and provides insight into how the identity solution can serve businesses.

Fraud reduction with MC KYC Match – a Danal, Moneygram and Three collaboration (KYC)

UK operators are already billing Service Providers for attribute verification services, with a Tier 1 bank quoting ‘Tens of millions of pounds of fraud savings’ over 5 years. The market size is estimated at £30M based only on 2 products for the banking sector only. Now live with Moneygram in the UK.

Download

 

 

Mobile Connect ensures transparent consent to direct carrier billing – Dialog’s consent server usage (Authorisation)

The implemented solution achieved 50-fold reduction in service-subscription-fraud and 30% reduction of complaints month-over-month.

Download

 

 

France Connect access to Public services – Orange France (Authenticate Plus)

As demonstrated now in France on government services such as tax return, pension account and healthcare services. Data can be made accessible through Mobile Connect & Moi with explicit customer consent.

Download

 

 

A Mobile Connect success story – SKT mobile banking transfer authorisation (Authenticate Plus/Authorise Plus)

The Korean Kookmin bank mobile app experienced 50% increase in transactions with the SKT solution for login and transfer authorisations. It took 83% less time for consumers to complete a transfer thanks to improved user experience.

Download

 

 

A Mobile Connect success story – increased customer satisfaction with Turkcell (Authenticate)

97% of Mobile Connect users say they will use it again.

Download

 

 

Password reset – Swisscom (Authenticate Plus)

Mobile Authentication reduces costs of employee access to internal applications. Several hundred thousand Swiss Francs saved by Swisscom every year using Mobile ID for employees password reset.

Download

 

 

30€ savings per employee per year when moving from hardware token to Mobile ID.

Download

 

 

Helping businesses verify their customer’s identity – SKT (Authenticate Plus and Attribute verification)

Service Provider adoption resulted in 27,000 SP, 650M annual transactions, 13M monthly active users.

Download

 

 

More frequent bank log-in – Telenor Norway (Authenticate Plus / Authorise Plus) 

50% more frequent log-ins among customers who use Mobile Bank ID. This is stable over time despite sustained growth of +40% in the number of transactions. 79% of customers say service is significantly more convenient than alternatives.

Download

 

 

Simplifying customer authentication – mPesa (Authenticate)

Mobile Connect simplifies log-in. mPesa reduced the WiFi login user flow from 8 steps of SMS OTP to 3 steps login user flow achieving an improvement of 162% in transaction volume in Q4 2016.

Download

 

 

Mobile Connect drives registrations – Jazz Pakistan (Authenticate)

79% increase in monthly new registrations to self care portal, 147% increase in conversion rate from visitors to registered users.

Download

 

 

Call centre log-in – Etisalat (Authenticate)

Mobile Connect reduces costs of call centres and self-care portals. Etisalat achieved 30% reduction in overall call time by a pilot through call centre efficiencies in caller verification.

Download

 

 

Self care portal log-in – Dialog Sri Lanka

Ten-fold decrease in customer service calls relating to self-care portal access

Download

Back

MWC19 Barcelona Seminar Presentations The industry seminars at Mobile World Congress have developed a reputation for being one of the leading ways in which to discover the plans and motives of any given market. Below...

Read more | See all Identity Resources

Mobile Connect Platforms & Operations services The GSMA offers a series of technical platforms and services designed to help mobile network operators and service providers deploy Mobile Connect successfully. This document co...

Read more | See all Identity Resources

The Identity Guide to MWC 19 Barcelona With mobile internet traffic accounting for more than half of all global online traffic, the nature of digital identity is changing. Our impressions and personal information are ...

Read more | See all Identity Resources

Presentation: Identity Hangout Delivering Identity Services The first Identity Hangout: Delivering Identity Services on 5 December explored the value and commercial scalability of mobile-based identity services. The online event was targ...

Read more | See all Identity Resources

Presentations from M360 Series – Russia & CIS The 2018 GSMA Mobile 360 Series – Russia & CIS was a regionally-focused event drawing on global case studies for senior-level leaders from government & regulatory bodi...

Read more | See all Identity Resources

Presentations: Delivering Commercial Success Through Identity Services The GSMA Identity recently partnered with Turkcell to co-host an event in Istanbul which explored Turkey’s journey towards becoming the first Mobile Connect commercially su...

Read more | See all Identity Resources

News Flash: The Changing Face of Fraud Fraudsters attempt account takeovers as payment cards become more secure In the U.S., rising use of payment cards with embedded chips saw fraud losses decline in 2018 to $14.7 bi...

Read more | Visit Identity Blog

News Flash: U.S. Drives Towards Digital Licenses U.S. states on the cusp of accepting driver’s licenses stored on smartphones About a dozen states are testing digital driver’s licenses that operate on smartphones, according...

Read more | Visit Identity Blog

News Flash: Mobile Operators Progress Blockchain-Based Identity SK Telecom, Deutsche Telekom, Turkcell and SoftBank among those using distributed ledger technology to underpin digital identificationNews Flash:  A clutch of announcements at M...

Read more | Visit Identity Blog

Mobile Connect Powers Sustained Growth in eCommerce through Industry C It’s been an exceptional year of progress in digital identity.  As more and more consumers have been enabled to verify their identities online, we’ve seen a blooming of digi...

Read more | Visit Identity Blog

Winning Consumer Trust: Digital Identity at the MWC’s Innovation Cit Digital identity – the processes people use to verify their identities online – may, at a glance, seem only one element of the digital economy, and perhaps a rather procedura...

Read more | Visit Identity Blog

Operators are Primed to Enable the Transition between Analogue and Dig Rikard Strid, CEO, Clayster Having worked alongside mobile network operators for many years, it is increasingly clear that they will play an increasingly vital role in the identi...

Read more | Visit Identity Blog

Identity Hangout: Decentralised Identity March 21, 2019 Join the second Identity Hangout to hear what’s new on the identity space. The GSMA Identity team will be joined by Andrew Tobin from Evernym to discuss the role of identity an...

Read more | See all Identity Events

KNOW 2019 – Las Vegas March 25, 2019 Mark Harvey, Global Engagement Director at the GSMA, will be participating at the KNOW 2019 (24 – speaking about killer use cases for digital identity in emerging markets. ...

Read more | See all Identity Events

Contact GSMA Legal Email Preference Centre Copyright © 2019 GSMA. GSM and the GSM Logo are registered and owned by the GSMA.