Rorschach, Switzerland, May 2023 – HORISEN, an award-winning messaging technology product house launches integration of ChatGPT to its Business Messenger, the omnichannel platform for messaging campaigns and customer communication.
HORISEN Business Messenger takes messaging business to the next level with the newest development – ChatGPT
Bot API. Business Messenger’s Easy Dialog chatting tool for maintaining one-to-one chats with the audience through their preferred channels, has been further empowered with ChatGPT Bot API, thus offering businesses limitless possibilities for enhancing customer communication. With chat support for SMS, WhatsApp, Telegram, Viber, Facebook Messenger, Instagram, Google Business Chat, RCS, etc., HORISEN Business Messenger enables users to leverage the full power of omnichannel approach, which in combination with artificial intelligence-generated content makes the perfect match.
“As we constantly listen to the needs of our customers and the market, we quickly realized how much integration with OpenAI ChatGPT could benefit business messaging. With fast response time and swift and precise answers to customer queries, it makes it possible for the company’s staff to focus on their daily business and more complex tasks. That is exactly what we do with our solutions. Our priority is that our customers focus on growing their business while we manage their messaging software. That is why our Business Messenger and ChatGPT are the match made in heaven.” adds Fabrizio Salanitri, the CEO of HORISEN.
With its capacity to comprehend natural language inquiries without any previous instruction or information about the user’s context, ChatGPT was immediately recognized as a valuable tool for businesses wanting to enter into dialogue with customers through messaging channels. This powerful chatbot instantly found its place in the messaging industry, especially within businesses seeking to cut costs while maintaining high-quality customer service at scale.
Company profile:
HORISEN is a technology software house with more than two decades of hands-on experience in messaging technology. Dedicated to developing cutting-edge solutions for clients – HORISEN technology covers the whole messaging value chain for wholesale and retail messaging businesses. With its highly scalable, feature-rich and vendor-neutral SMS Platform, Business Messenger, SS7 Platform, MNP Lookup, SCCP Signalling and SMS Long Number Service, HORISEN provides a powerful variety of messaging technology solutions as a one-stop shop for managing the entire messaging business from a single spot.