Our mission at Ookla® is to make the internet better, faster and more accessible for everyone. To that end, we continuously look for ways to help internet service providers and mobile network operators diagnose customer issues and make network improvements. Today, we’re excited to announce a new way for network providers to integrate Speedtest® directly into your websites and web-based customer care solutions. The Speedtest Web SDK™ helps you understand how network performance and quality of service impact the consumer experience, so you can provide better, more informed customer care.
The Speedtest brand is already trusted by hundreds of millions of consumers worldwide as a source for accurate, unbiased network testing. With the Speedtest Web SDK, network operators can now integrate this same robust, accurate testing experience into their web solutions, with complete control over the user interface.
Built on Speedtest’s industry-standard testing engine and methodology
Built in Javascript, this software development kit allows you to install Speedtest as the testing solution on your website. You can build the user interface to your exact specifications and configure individual test stages including download, upload and ping.
With the ability to test against your own servers, you can diagnose and troubleshoot individual customer problems, down to the last mile of a network connection. Optionally, the Speedtest Server Network™ can be accessed for testing your customers’ network performance.
Complete network diagnostics, with flexible data and reporting options
The Speedtest Web SDK provides results for download speed, upload speed and latency (ping and jitter). Data is available directly inside your application at the time of the test, ready to drive dynamic content and actionable insights to customers. The data can be delivered to your data warehouse either as a CSV extract or via a real-time JSON feed, which may be integrated into a customer experience management or CRM platform for customer care use.
The Ookla team offers support throughout the SDK implementation process, providing onboarding and assistance with test server implementation. Licensing the Speedtest SDK includes ongoing maintenance updates and technical support in addition to technical documentation, test methodology documentation and FAQs.
How providers use the Speedtest Web SDK
With the Speedtest SDK, you can collect rich data that can be used to help:
- Predict and prevent customer churn
- Plan and validate network improvements
- Diagnose and troubleshoot individual customer problems
- Prevent expensive service truck rolls
- Ensure regulatory compliance
Whether improving an individual consumer’s call with customer care or analyzing trends in network performance, you can use Speedtest data to resolve issues impacting customer experience and save money on field support costs.
The Speedtest Web SDK makes it easy for network providers to offer a world-class network testing experience in your own solutions, backed by the Speedtest brand that consumers know and trust. Interested in other ways to provide Speedtest to your customers? We will be launching the Speedtest Mobile SDK™ later in 2020 so clients can integrate Speedtest into their mobile applications.
To learn more, inquire about the SDK today.