MTN Group Selects Tecnotree as the strategic partner for Digital Transformation of their operations across Middle East and Africa

Tecnotree, a global provider of business support systems for the telecom industry, today announced that MTN, the leading provider of mobile telecommunications services across Africa and Middle East, has selected Tecnotree as the strategic partner for its Digital Transformation journey.

MTN Ghana is the first country to commence the multi-phased Digital Transformation journey. Under the agreement with MTN Ghana, Tecnotree will deploy its Digital BSS Suite 5 to help accelerate the operator’s business growth as well as increase agility and operational efficiency of their IT systems.

MTN embarks on a journey to lead and deliver to its customers a bold new digital world, by transforming itself from being a traditional Communications Service Provider to a Digital Services Provider.

“This partnership represents another significant milestone in our digital transformation strategy at MTN Group. An integrated digital ecosystem is the cornerstone for delivering operational efficiencies and a more enhanced customer experience. Our digital self-service platforms make our customers lives a whole lot brighter through a more personalised and seamless experience. As we continue our digital transformation journey, we are able to be more agile, efficient and customer centric,” remarked Dirk Karl, Group Executive and Chief Procurement Officer at MTN Group.

The new partnership agreement will help MTN to achieve this by enabling digital experiences across all its business processes and channels along with delivering a consistent, seamless and personalized customer experience.

Apart from the key functionalities to help MTN manage their business goals and improve revenues, the multi-phased strategic transformation project will upgrade the existing Tecnotree systems to the-state-of-the-art Tecnotree Digital Stack comprising of Digital Customer Lifecycle Manager, Digital MyLife Dashboard, Digital Catalog Manager, Digital Convergent Billing System, Digital Order Manager, Digital Loyalty Manager and Digital Accelerator Platform.

“We are delighted to continue partnering with MTN in their BRIGHT strategy leading to a digitally connected Africa over the next three years that aims to deliver brighter lives with greater coverage and connectivity as well as greater economic growth and employment.  Our Tecnotree Digital BSS suite 5 is targeted to providing a world-class customer experience for their subscribers, help growth in their revenue through a digitally inclusive African market and achieve agility and superior operational efficiency.  I am glad to see that Tecnotree enhances its partnership with MTN Ghana and facilitates the creation of a “Digital Model Opco” – the first of its kind in the region.   Our long standing relationship for over two decades with the MTN Group is built on the basis of our in-depth knowledge of their operations across Africa and Middle-East region, understanding the needs of the customers and markets they serve and above all a trusted partnership that is not just a desirable but necessary ingredient for delivering MTN’s intent that everyone deserves a digitally connected life.” comments Padma Ravichander, CEO of Tecnotree.

 

FURTHER INFORMATION:

Padma Ravichander, CEO, tel. +97 156 414 1420

www.tecnotree.com

 

ABOUT TECNOTREE

Tecnotree is a global provider of telecom IT solutions for the management of products, customers and revenue. Tecnotree helps Communications Service Providers to transform their business towards a marketplace of digital services. Tecnotree empowers service providers to monetize service bundles, provide personalized user experiences and augment value throughout the customer lifecycle. With around 600 telecom experts, Tecnotree serves around 90 service providers in around 70 countries. Tecnotree is listed on the main list of NASDAQ Helsinki with the trading code TEM1V.

 

Disclaimer: The views and opinions expressed in this article/press release are those of the authors and do not necessarily reflect the approved policy or position of the GSMA or its subsidiaries.

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