FAQs

If you know the email address you used to register for InfoCentre² then reset your password here. If you have forgotten your email and password then please email membership@gsma.com providing us with your full name, job title, organisation name, country of operation, and any supporting information, and we will locate your account details for you.

Please email infohelp@gsma.com with details of the problem and they will assist.

You may have previously registered to InfoCentre² and not completed the process by activating your account. Please email membership@gsma.com and we will resend an activation link for you to complete the registration.

To gain access to InfoCentre² you need to possess an email domain that has been registered to InfoCentre² by the organisation. If you do not know what the email domain is then please email membership@gsma.com providing the organisation name and country of operation, and we can tell you the email domain.

Your Organisation ID is on your organisation profile in InfoCentre².

If you believe the information on the GSM roaming and Coverage Maps needs updating, please can you send the most up to date network licence, and any other supporting documents, to membership@gsma.com and we will update it for you.

The following roles, which can only be assigned by the Membership team, must be up to date at all times:

• Main Contact
• Member Information Manager (MIM)
• Deputy MIM
• Invoice Contact
• Voting Representative

If a colleague has left the organisation then a new one must be assigned to the role as soon as possible. Please email us at membership@gsma.com and we will send you the relevant forms to complete and return to us. All the other roles within InfoCentre² can be assigned by the Member Information Manager (MIM).

You can amend your contact details by logging into InfoCentre², and then clicking on your name in the top right of the screen and selecting ‘my profile’, here you can edit your contact details on your profile page.

Please email membership@gsma.com to get an updated status of your application.

If you no longer require InfoCentre² access due to your role changing or if you’re leaving the organisation, then the Member Information Manager (MIM) is responsible for disabling your InfoCentre² account. The MIM can be found on the organisation profile in InfoCentre². Please email them and request that they disable your account.

If you go to the Request an InfoCentre² Account form located here, there are two drop-down lists to locate a member organisation. Select your country of operation, then find your organisation in the next list titled Organisation Name. The organisations listed here are Members of the GSMA.

Membership of GSMA requires the completion of an application form and needs to be approved by the GSMA technical team. Please submit an application form or contact membership@gsma.com to find out more about how your organisation can become a Member.

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You can control the emails you receive by visiting the GSMA preference centre. Here you can manage your email preferences, update your contact details or unsubscribe from individual or all GSMA communications.

The GSMA membership year runs from 1 April to 31 March the following year. All GSMA members will have their membership automatically renewed on the commencement of a new membership year unless notice to cancel the membership is received at least four weeks prior.

You can find up-to-date membership contribution information here.

Your InfoCentre² account will initially be suspended and then discontinued as a GSMA Member if there is non-payment of Membership fees, which will remove all GSMA Member benefits and you will have to re-join as a new Member if you wish to continue your GSMA Membership.

Between 2 – 4 weeks

You can find a breakdown of our Members here.

You can search for other contacts at member organisations in InfoCentre², through the ‘Advanced Search’ function.

You can find a list of member benefits on our GSMA website.