Member Gateway Support

For guidance on who to contact for help and queries relating to Member Gateway please see below:

Member Information Manager (MIM) and Deputy MIM
(this is the membership administrator at your organisation)

  • Your organisation’s MIM and Deputy MIM are responsible for user management (approving and assigning roles) and maintaining details for your organisation
  • For requests to access Member Gateway for your organisation please contact your MIM or Deputy MIM
  • For TD.13 Administrator, TS.25 Administrator roles and any roles for RAEX IOT/OpData/IR.21/IR.85 please contact your MIM or Deputy MIM 

Roaming Gateway Support

  • For technical queries related to Roaming Gateway, RAEX IOT/OpData/IR.21/IR.85 please email

For support from GSMA, please complete the form below

Membership Team

  • The Membership team are here to support with all of your membership enquiries 
  • Please contact the Membership Team for general queries relating to Member Gateway 
  • MIMs and Deputy MIMs please contact the Membership Team for updates to your organisation details in Member Gateway (for example, organisation bio, logo, key contacts)

Member Gateway Helpdesk

  • For technical support relating to Member Gateway  
Form Request

Form Request Details

Please note that only company email domains will be accepted