For guidance on who to contact for help and queries relating to Member Gateway please see below:
Member Information Manager (MIM) and Deputy MIM
(this is the membership administrator at your organisation)
- Your organisation’s MIM and Deputy MIM are responsible for user management (approving and assigning roles) and maintaining details for your organisation
- For requests to access Member Gateway for your organisation please contact your MIM or Deputy MIM
- For TD.13 Administrator, TS.25 Administrator roles and any roles for RAEX IOT/OpData/IR.21/IR.85 please contact your MIM or Deputy MIM
Roaming Gateway Support
- For technical queries related to Roaming Gateway, RAEX IOT/OpData/IR.21/IR.85 please email support@roamsys.com
For support from GSMA, please complete the form below
Membership Team
- The Membership team are here to support with all of your membership enquiries
- Please contact the Membership Team for general queries relating to Member Gateway
- MIMs and Deputy MIMs please contact the Membership Team for updates to your organisation details in Member Gateway (for example, organisation bio, logo, key contacts)
Member Gateway Helpdesk
- For technical support relating to Member Gateway