Member Gateway Support

For guidance on who to contact for help and queries relating to Member Gateway please see below:

Member Information Manager (MIM) and Deputy MIM
(this is the membership administrator at your organisation)

• Your organisation’s MIM and Deputy MIM are responsible for user management (approving and assigning roles) and maintaining details for your organisation

• For requests to access Member Gateway for your organisation please contact your MIM or Deputy MIM

• For TD.13 Administrator, TS.25 Administrator roles and any roles for RAEX IOT/OpData/IR.21/IR.85 please contact your MIM or Deputy MIM 

Roaming Gateway Support

• For technical queries related to Roaming Gateway, RAEX IOT/OpData/IR.21/IR.85 please email [email protected]

For support from GSMA, please complete the form below

Membership Team

• The Membership team are here to support with all of your membership enquiries 

• Please contact the Membership Team for general queries relating to Member Gateway 

• MIMs and Deputy MIMs please contact the Membership Team for updates to your organisation details in Member Gateway (for example, organisation bio, logo, key contacts)

Member Gateway Helpdesk

• For technical support relating to Member Gateway
• NEW – Multi Factor Authentication (MFA) issues:
  • If you are encountering issues with MFA, for example if you have recently changed your mobile device and can no longer receive the MFA prompt, please select the new option on the Form Request – “MFA Reset for Member Gateway (e.g. new phone/device)” – as this will allow us to send your query directly to the relevant team within GSMA.