HP Helps Comviva Manage Mobile Value Added Services (VAS) Solutions in Africa

Wednesday 7 Nov 2012 | Member Press Release |

Nairobi, Kenya, 07 November, 2012 – HP today announced that, Comviva, the global leader in providing mobile Value Added Services (VAS) and financial solutions has selected HP Software to help manage operations of its mobile value added services to provide a consistent positive experience for its growing African customer base.
Comviva provides mobile VAS and financial solutions to more than 130 operators and financial institutions in over 90 countries. Beyond traditional voice, these services include music, data, gaming, messaging, customer value & retention, mobile payments and prepaid recharge solutions.

Comviva selected HP Operations Manager software to meet the demand for value added service offerings and to consolidate its leadership position in the fast-growing African market. With this HP software, Comviva will improve its ability to manage customers’ end to end service experience. HP Operations Manager software will provide performance monitoring and analysis of IT assets, to establish a Global Network Operations Center (GNOC). Further, Comviva’s GNOC will provide real-time visibility into its operations, including the ability to monitor service levels across the network.
“Today, we are one of the largest providers of VAS to the operators across Africa. We have a deep understanding of the local business environment and now with HP’s Operations Manager software solution we are sure, that we will deliver the best end-to-end VAS experience to our customers and grow the business further in Africa”, said, Ambar Sur, Global Market Units Head, Comviva.
HP Operations Manager  monitors business services, applications and infrastructure to help identify the causes of IT issues With its single-console view, HP Operations Manager provides quick and easy access to information on IT performance. This helps IT managers to act swiftly on resolutions to help Comviva ensure service quality and availability for its customers.
HP Operations Manager is a key component of the HP IT Performance Suite, an enterprise performance platform that enables IT management to improve performance with operational intelligence.

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