Solving the Customer Service Challenges of Multi Bill Environments

Solving the Customer Service Challenges of Multi Bill Environments image

Communications Services Providers (CSPs) that operate multiple billing systems face customer experience problems that hurt day to day sales and support interactions as well as the long-term loyalty of the customer. This paper discusses the cost, flexibility, and service advantages of solving this problem with a “composite” analytic application vs. a solution that involves costly system migrations.

Read the white paper(670kb pdf)

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