Solving the Customer Service Challenges of Multi Bill Environments

Monday 1 Jul 2013 | Member Press Release |

Communications Services Providers (CSPs) that operate multiple billing systems face customer experience problems that hurt day to day sales and support interactions as well as the long-term loyalty of the customer. This paper discusses the cost, flexibility, and service advantages of solving this problem with a “composite” analytic application vs. a solution that involves costly system migrations.

Read the white paper (670kb pdf)

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