WeDo Technologies, a worldwide leader in revenue and business assurance, is delighted to announce that Raul Azevedo, Director of Product Development, has been appointed Chair of the Fraud Management Group at the TM Forum, a global, non-profit industry association focused on simplifying the complexity of running a service provider’s business.
In his new role, Raul will be responsible for delivering the Fraud Management Group’s scope of work with regards to Fraud Operations Management, Detection and Resolution Management. Raul will oversee enhancements and revisions to the TM Forum’s Frameworx suite of standards in the Fraud Management area of the Business Process Framework, the Information Framework and Application Framework, as well as interfaces in the Integration Framework and enhancements to the Business Performance Measurement System in support of TM Forum’s Business Benchmarking service. Charged with updating existing guidebooks, he will also be responsible for co-ordinating the contributions of group members to best practices and attracting new participants.
Speaking about his appointment, Raul said: “Fraud continues to remain a considerable threat to operator margins and security. In order to stay one step ahead, operators must constantly improve their monitoring and prevention and protect their businesses. I am delighted to be able to use and share my experience with the TM Forum members to help expand the group’s wealth of knowledge as fraud tactics continue to evolve.”
“Fraud management is an essential piece of the revenue management puzzle for service providers”, said Aileen Smith, Senior Vice President of Collaboration and Research and Development, TM Forum. “With Raul at the helm, the Fraud Management Group will draw on his wealth of industry knowledge and experience in order to work toward the development of solutions to common business issues through industry collaboration and the use of TM Forum’s Frameworx suite of standards.”
Raul assumed the role in November and will hold the position for an initial six months, as is the standard policy in the Collaboration Program. His first project is working towards TM Forum’s Action Week 2012 in Madrid which takes place from January 23rd-27th, followed by Management World 2012 in Dublin, May 21st-24th. He also continues his role as Director of Product Development at WeDo Technologies where he is responsible for product management, development, architecture, quality and R&D and oversees a team based in three different countries.
About WeDo Technologies
WeDo Technologies is a worldwide leader in revenue and business assurance, providing software and expert consultancy, to intelligently analyse large quantities of data from across an organisation – helping to negate or minimise operational or business inefficiencies and allowing businesses to achieve significant return on investment via revenue protection and cost savings.
WeDo Technologies works with some of the world’s leading blue chip companies from the retail, energy and finance industries, as well as more than 100 telecommunications operators from almost 80 countries, through 400 highly-skilled professionals.
WeDo Technologies is owned by the largest non-financial Portuguese group – Sonae Group with more than 40.000 employees in 29 countries.
About TM Forum
TM Forum is a global, non-profit industry association focused on simplifying the complexity of running a service provider’s business. As an established industry thought-leader, the Forum serves as a unifying force, enabling more than 800 companies across 195 countries to solve critical business issues through access to a wealth of knowledge, intellectual capital and standards. The Forum provides a unique, fair and safe environment for the entire value-chain to collaborate on pressing industry issues, helping companies of all sizes gain a competitive edge and the flexibility and speed they need to underpin future growth.
For more information about TM Forum, visit www.tmforum.org.
Contacts:
WeDo Technologies:
Vicki Fertnig / Sarah James
[email protected]
+44 (0) 207 751 4444
Global TM Forum:
Elizabeth Coyne
PR Director
[email protected]
+1 973 641 3247