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Turkcell – Refugees as valued customers

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Over two million refugees arriving in Turkey presented a serious telecommunications challenge to Turkcell – but also an opportunity to help, and work with a new customer base. In response, they implemented a whole-of-company response, investing in everything from new cell ...

The MNO View: Q&A with Kaan Terzioğlu, CEO, Turkcell

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Turkcell is the biggest MNO in Turkey and has been at the forefront of the national response to the influx of over 2 million refugees from Syria. Mr Terzioğlu explains why helping refugees is not just important to him personally, but also good business for the company. BIO: ...

Vodafone Instant Network: Providing connectivity for refugees in an emergency environment

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When thousands of refugees began arriving on European shores in 2015, the Vodafone Foundation deployed its Instant Network project to meet the new arrival’s urgent need for connectivity. The Vodafone Instant Network project deploys equipment and staff into humanitarian ...

Al Tawasol, Lebanon – Developing and marketing refugee specific products

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When refugees began arriving in Lebanon, local MNO touch saw not just a group of people in need of help, but also a customer base important enough to warrant the development of a refugee specific bundle. The refugee crisis generated by the Syrian war has impacted the whole ...

World Humanitarian Day 2016: One Humanity

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It is currently predicted that there are more than 130 million people worldwide in need of humanitarian assistance. All over the world, humanitarian workers strive to provide assistance to those affected by disasters and complex emergencies. World Humanitarian Day (WHD), ...

KDDI, KT Corporation, NTT DOCOMO Inc and SK Telecom become the latest signatories of our Humanitarian Connectivity Charter

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At the recently concluded Mobile World Congress in Shanghai we announced the news that KDDI, KT Corporation, NTT DOCOMO Inc and SK Telecom have become the most recent mobile network operators (MNOs) to sign up to the our Humanitarian Connectivity Charter. By becoming a ...

The Nature of Resilience for Mobile Networks

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This blog is the second in a series focusing on the recently launched GSMA Business Continuity Management toolkit. In this edition we will focus on an excerpt from the full report on ‘the nature of resilience for mobile networks’. Ultimately business continuity plan (BCP) ...

GSMA represented at the World Humanitarian Summit

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There are over 125 million men, women and children in need of humanitarian assistance in 2016. The scale of suffering we are witnessing around the world today has raised fundamental questions about whether our current approaches and institutions are capable of meeting this ...

Earthquake preparedness in the Philippines: The importance of simulations

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If you speak to people in the Philippines about the country’s disaster risk, their main concern isn’t the 20+ typhoons that pass through each year, (this is not to say their impact isn’t devastating, Typhoon Haiyan in 2014 cost over 6000 lives). The worst case scenario for ...

Business Continuity Management: An overview

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The GSMA Disaster Response programme has recently published a toolkit report on building resilience into Business Continuity Management (BCM) for mobile networks. The report aims to highlight the measures undertaken by mobile network operators (MNOs) to increase the ...

Building partnerships between mobile networks & aid providers during crises: A call to action

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This blog is guest authored by Jacob Korenblum, CEO of SoukTel and contributor to the ‘Partnership Guidelines: Building effective relationships between MNOs and NGOs in complex environments and crises’. When disaster strikes, the ability to reach victims quickly, and at ...

Facebook Trucks, Songs and Smartphones: A different view of post-quake Nepal

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This is a guest blog, written by Meg Sattler, Services for Communities Advisor, Emergency Telecommunications Cluster (ETC)   Like most things in Nepal, the mountainous country’s transport is colourful. All along the highway that runs between Kathmandu and Rasawa (close ...

Telefónica sign the Humanitarian Connectivity Charter

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In recognition of the role that the mobile industry plays in humanitarian crises, in March 2015 the GSMA launched the Humanitarian Connectivity Charter. The Charter is formed by a set of principles which focus on enhancing coordination, scaling and standardising responses ...

Millicom Group sign the Humanitarian Connectivity Charter

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In recognition of the role that the mobile industry plays in humanitarian crises, in March 2015 the GSMA launched the Humanitarian Connectivity Charter. The Charter is formed by a set of principles which focus on enhancing coordination, scaling and standardising responses ...

Ensuring Connectivity in Emergency Situations – Zain’s Commitment to the Humanitarian Connectivity Charter

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In recognition of the role that the mobile industry plays in humanitarian crises, in March 2015 the GSMA launched the Humanitarian Connectivity Charter. The Charter is formed by a set of principles which focus on enhancing coordination, scaling and standardising responses ...

GSMA members focus attention on crisis and disaster response

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Mobile Network Operators around the world focus efforts on crisis and disaster response, from a partnership between MTN and IFRC assisting refugees from Burundi, to the activities of Deutsche Telekom in Europe.

Mobile connectivity and the refugee crisis

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The escalation of the refugee crisis in Europe has highlighted the plight of those fleeing conflict and persecution in Syria and many other countries. Mobile connectivity is a important resource for displaced populations, with mobile being used to access critical information ...

Myanmar flooding and the response of the mobile community

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Heavy rains caused floods and landslides in several parts of Myanmar during the last two weeks of July. The mobile industry responded to begin restoration efforts and to assist affected popualtions.

Preparing for the Unexpected: Ooredoo responds to a Water Crisis in the Maldives

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When a fire on the island capital of Male cut off drinking water to over 150,000 people, Ooredoo Maldives was quick to act. Through staff lead initiatives and partnership with Government and responding agencies, Ooredoo Maldives was able to contribute positively to the ...

Mobile Networks in Challenging Markets

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Mobile Network Operators from Iraq, Afghanistan and the Philippines discuss the difficulties associated with working in challenging markets, and the importance of access to communication and information for their subscribers.