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Creating an Idea factory for Mobile Enabled Community Services

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Why an Innovation Fund? When designing the Mobile Enabled Community Services programme we researched organisations that had a track record of innovating and incubating ideas which, at the time of development, had an unclear business proposition. The hope was that we could ...

World Humanitarian Day 2013: The World Needs More #. . . ?

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What do you think the world needs more of? Today marks the United Nations World Humanitarian Day 2013 and this year the UN is running a campaign asking people to suggest, in a humanitarian sense, what the world needs. We provide our answers to this question.

Call to the Industry: Evidence Is Needed

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Reality check from The Anova Health Institute and HIVSA seminar Early in August, our mHealth team attended a two-day mHealth seminar hosted by The Anova Health Institute and HIVSA in Johannesburg, South Africa : The new frontier: Including mHealth in strengthening South ...

Moving towards a RESCO model for telecom towers: A conversation with Saviva Research

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The following is a Q&A with Ted Hesser, the Director of Research at Saviva Research. Saviva Research provides Renewables sector research to family offices, private investors, and others interested in profitable opportunities in Renewables. GPM: Why is Saviva Research ...

Price promotions – an effective tactic for some, but it may not be right for everyone

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Price is one of the most dynamic marketing tactics in an operator’s toolkit because it is easy to implement and, under the right circumstances, can efficiently drive network effects.

A conversation with Professor Njuguna Ndung’u, Governor of the Central Bank of Kenya, on the critical policy issues around mobile money

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The Kenyan case shows clearly how mobile money can contribute to financial inclusion and economic growth, as well as to spread the offer of innovative financial services and M4D products that can ride on the mobile money platforms.

MMU releases infographic on the Kenyan experience with mobile money

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Editor’s Note: Please note that this infographic was superseded by a new version on 29/09/2014. View the new infographic or learn more about the updated version. The Kenyan experience with mobile money is testimony to how technological innovations coupled with a supportive ...

Enabling Data Driven Decisions for Expanding Financial Inclusion

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The following is a guest post writer by Karina Nielsen, Program Officer, Measurement, Learning and Evaluation, Financial Services for the Poor, Bill & Melinda Gates Foundation.

Summary: MECS India Working Group in June

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Blog written in collaboration with Rahul Shah, MECS’s Asia Project Manager. This summer, MECS organised two Working Groups back to back in two very different markets. The Africa Regional Working Group was held in Kampala and the summary can be found here. The team then hoped ...

Musoni: using mobile money to strengthen microfinance services for women

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How the mobile money serviceMusoni strengthens microfinance services for women

Pan-African mHealth Initiative in South Africa: Our Background and Key Findings on Current mHealth Services

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In one of the recent blogs we briefly presented our Pan-African mHealth Initiative (PAMI). Today we would like to share with you the PAMI background and the key findings on current mHealth services that we recently concluded in South Africa. Background The business case ...

New MMU data analysis framework aimed to accelerate customer adoption

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Earlier this week, we presented some insights from the customer transactions records of an active mobile money deployment. By looking at the data, we found that the customer journey to regular usage was longer than expected – 10.5 months from registration to active use.

Infrastructure, Access and Congestion: Three Natural Disasters Disrupt Mobile Communications

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Two powerful earthquakes struck Northwest China on Monday, July 22nd causing significant damage, injuries and a loss of lives. We provide an update on response efforts.

The customer journey to regular mobile money usage: Longer than expected

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This blog post is adapted from a presentation given at the MMU Global Event in Nairobi in July. MMU will be publishing a guide on using business intelligence to increase the frequency of customer activity this Thursday.

Progressive policies enable mobile money market in Sri Lanka

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For the Central Bank of Sri Lanka (CBSL), 2012 was the culmination of a 5-year effort to estab­lish an enabling regulatory framework for mobile money that opened the market to both bank and non-bank providers and extended services to Sri Lanka’s unbanked population.

Customer Retention Management: What should be the approach to keep users coming back to services?

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In my last blog I talked about what Customer Retention Management (CRM) is and explained some examples. But this time I want to ask your opinion about the approach to CRM. What are the broad strategic objectives an organisation would achieve from a CRM system?

GPM Releases 8th Bi-annual Report

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We are pleased to share Green Power for Mobile’s 8th Bi-annual Report, capturing our main activities that have happened over the past 6 months. As you will read, GPM has been travelling extensively, organising four Working Groups in Bangladesh, Nigeria, Uganda and India, and ...

The GSMA mHealth team is recruiting: Learn more about our roles

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Last week we briefly spoke about Pan-African mHealth Initiative and its main objectives. To unlock the potential of mHealth, the GSMA started testing the initiative in South Africa. We are also expanding the scale of our mHealth programme, and building upon an established ...

Mobile money in the DRC: New research on finding the right trigger for customer adoption

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Today MMU is releasing a study, conducted by the consultancy InterMedia, which explores the opportunity in payments and financial services in the Democratic Republic of Congo (DRC).

Introducing a new guide – Mobile Money 101

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Today the MMU team is releasing a guide to commercial best practice for mobile money services. Mobile money uses the mobile phone to access financial services such as payments, transfers, insurance, savings and credit.