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Partnering during crisis – spotlight on JazzCash Pakistan

This is the final blog post of a four-part blog series highlighting the work of mobile network operators (MNOs) in delivering humanitarian products and services. The blog series has shed light on MNOs features in our recent report ‘Partnering During Crisis: The Shared ...

Partnering during crisis – spotlight on Jawwal/Paltel Group Palestine

This blog post is the third of a four-part blog series highlighting the work of four mobile network operators (MNOs) featured in our latest report, Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations. ...

Enabling refugees’ and host communities’ self-reliance through digital capacity building

Rwanda currently hosts about 150,000 refugees, mainly from bordering Burundi and the Democratic Republic of Congo (DRC); the latter group has been in Rwanda for nearly two decades. As a signatory to the Comprehensive Refugee Response Framework (CRRF), there is commitment ...

Partnering during crisis – spotlight on Vodacom Mozambique

This blog post is the second of a four-part blog series highlighting the work of four mobile network operators (MNOs) featured in our latest report, Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations. ...

Partnering during crisis – spotlight on Zain Cash Iraq

This blog post is the first of a four-part blog series highlighting the work of four mobile network operators (MNOs) featured in our latest report, Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations. ...

UNHCR’s experience: Delivering mobile money enabled cash assistance to Burundian returnees

Interview with Richard Ross, Cash Based Intervention Officer with the UNHCR, the UN Refugee Agency   GSMA: Can you tell us a little bit about the current situation with returnees coming back to Burundi? Richard Ross (RR): Most Refugees fled Burundi following the events ...

Policy and regulatory recommendations to facilitate mobile humanitarian and social assistance during COVID-19

The broader context As COVID-19 continues to fundamentally change the global landscape, the GSMA is working with several of its members, governments, international organisations and NGO partners to ensure that mobile can play its part in responding to the pandemic. The GSMA ...

Mobile for Humanitarian Innovation: Annual Report

Around the world, humanitarian agencies, donors, governments and the private sector face mounting pressure to meet the needs of people affected by humanitarian crises. Currently, over 70 million people are forcibly displaced. When you couple this with the looming threat of ...

Partnering during crisis: How MNOs can work with humanitarians to deliver impactful services for affected populations

Increasingly, mobile technology is being used to facilitate more dignified and self-reliant approaches to the provision of aid and services to people affected by crises. Its ubiquity and scale has made it an attractive delivery channel for many types of assistance. As the ...

The role of mobile technology for humanitarian assistance in a COVID-19 world

As the coronavirus pandemic continues to spread across the globe, disrupting societies and crippling economies, the impending and potentially catastrophic impact on crisis-affected populations is becoming clearer. This coupled with already stretched aid budgets within the ...

Community Technology Empowerment Network (CTEN) – A Refugee Led Initiative

Access to a steady source of income is one of the key concerns for displaced populations in both encampment and urban settings. Resilience and livelihood programs are essential in building a meaningful life for refugees. Community Technology Empowerment Network (CTEN) is a ...

Building a Resilient Industry: A new guide to help mobile network operators prepare for and respond to natural disasters

Building a Resilient Industry: How Mobile Network Operators Prepare for and Respond to Natural Disasters is a web-based interactive guide for MNOs based on experiences with the Humanitarian Connectivity Charter. For the first time, GSMA has collated experiences from MNOs ...

Uganda: A progressive regulatory directive eases refugees’ access to mobile services

Uganda had about 1.38 million refugees living inside its borders. To ensure that these refugees integrate, humanitarian organisations, the United Nations Refugee Agency (UNHCR) and the private sector actors like mobile network operators (MNOs) have been exploring durable ...

The Francophone Experience: IRC’s shift to digital humanitarian assistance

As network coverage and mobile phone ownership around the world soars, mobile technology is increasingly being used to deliver information and services to people in need. Humanitarian organisations have begun to take advantage of this to reach vulnerable and displaced people ...

Expérience francophone : la transition de l’IRC vers une aide humanitaire numérisée

Avec le développement rapide de la couverture des réseaux et de l’accès aux téléphones portables dans le monde, la téléphonie mobile est de plus en plus utilisée pour apporter des informations et des services aux personnes en détresse. Les organisations humanitaires ont ...

The versatility of mobile money: Insights from Jordan and Uganda

Employing mobile money-enabled CVA can come with its own challenges and adapting the service to the country context is critical, as highlighted in M4H’s case studies on Jordan and Uganda.

Humanitarian Innovation: Highlights from Round 3 and Trends from across the M4H Innovation Fund

In July 2019, with support from the UK Department for International Development (DFID), the GSMA launched the third round of the M4H Innovation Fund – offering grants and technical assistance for projects focused on forced displacement and complex emergencies within Asia ...

The IRC’s shift to digital humanitarian assistance

Every year, millions of dollars in cash assistance are being delivered via mobile money, supplanting traditional delivery methods. The case study explores the IRC’s experience partnering with mobile network operators (MNOs) in six countries, and the experiences of clients ...

What is the promise of mobile money cash and voucher assistance in Jordan?

This blog post was co-authored by Elizabeth Barnhart, Senior Cash Based Interventions (CBI) Coordinator at UNHCR Jordan. Two weeks ago, at one of the largest refugee registration centres in the Middle East and North Africa, the GSMA Mobile for Humanitarian Innovation ...

Do no digital harm

‘Do no harm’ is a core humanitarian principle that is intended for the protection of beneficiaries of humanitarian assistance, and is considered the minimum standard to avoid causing inadvertent harm. This principle must accordingly be considered when looking at the ...