GSMA | Mobile for Development

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COVID-19 and digital humanitarian action: Virtual vs in-person training

This blog post is the final in a series exploring COVID-19 and its impact on digital humanitarian action. More findings related to current trends, risks and the path forward can be found in our report. Since August 2019, the International Rescue Committee (IRC) has been a ...

COVID-19 and digital humanitarian action: Mobile money enabled cash assistance and the role of the agent network

This blog is part of a series exploring COVID-19 and its impact on digital humanitarian action. More findings related to current trends, risks and the path forward can be found in our report. In a world where minimising human contact where possible is at the forefront ...

Providing meaningful feedback to research participants with visual and hearing impairments

In February and March 2020, the GSMA Mobile for Humanitarian Innovation (M4H) team worked with partners, including UNHCR, Safaricom and Butterfly Works, in Nairobi to better understand how both Kenyans and refugees with visual and hearing impairments use their mobile phones. ...

The shift to mobile technology for amplified government and humanitarian cash and voucher assistance amid the COVID-19 pandemic in Kenya

This blog is part of a series exploring COVID-19 and its impact on digital humanitarian action. More findings related to current trends, risks and the path forward can be found in our report. On 5th January 2020, the World Health Organization identified the first case of the ...

COVID-19 and digital humanitarian action: Trust and the uptake of information

In a pandemic, almost nothing is as important as timely, trustworthy and actionable information. In responding to COVID-19, many humanitarian organisations realised the importance of these factors quickly and have used mobile channels to deliver vital information to the ...

COVID-19 and the future of digital humanitarian action: Advice from the experts

Last week we were lucky to have three exceptional panellists bring to life some of the key lessons from our respective COVID-19 reports from ODI Humanitarian Policy Group and the GSMA focusing on the impact of the pandemic on the future of digital humanitarianism.

Five mobile technology trends in the humanitarian sector

In the 2020 M4H Annual Report, we take stock of prevailing trends related to the role of mobile technology in the humanitarian sector and how they are shaping humanitarian action. Trend 1: The pandemic has accelerated the need for inclusive digital humanitarian assistance ...

COVID-19 and digital humanitarian action: Three early lessons

This blog is part of a series exploring COVID-19 and its impact on digital humanitarian action. More findings related to current trends, risks and the path forward can be found in our report launched today. In humanitarian contexts, COVID-19 has had a particularly severe ...

Mobile for Humanitarian Innovation: Our impact in 2020

We publish the GSMA Mobile for Humanitarian Innovation (M4H) programme’s annual report today, as we near the one year mark of COVID-19 gripping the globe. The pandemic has impacted lives heavily, and has increased those needing humanitarian assistance and protection by ...

Behind the Mobile Stories / Historias Móviles project

In March 2020, the GSMA and the UN Refugee Agency (UNHCR) asked Venezuelan refugees and migrants in Barranquilla, Colombia, to tell us about the importance of mobile connectivity in their lives. They shared their own stories using the medium of their choice, with control ...

User Journeys in Burundi: A conversation with Ground Truth Solutions

In 2019, the GSMA Mobile for Humanitarian Innovation (M4H) team worked with Ground Truth Solutions in Burundi to understand users’ experience of receiving cash assistance through mobile money. The work used human-centred design (HCD) methodologies to empathise with users and ...

Humanitarian Adaptation: M4H Innovation Fund grantees’ responses to COVID-19

In the past year, COVID-19 has impacted the daily lives of billions of people, while also exacerbating the inequalities faced by marginalised populations. Already isolated communities, such as those experiencing gender-based violence, have experienced higher levels of risk. ...

CoNUA: Robust data enabling development of appropriate and equitable mobile-enabled humanitarian interventions

The events of 2020 made clear that mobile technology is a powerful tool for facilitating the delivery and improving the efficacy of humanitarian assistance. The restriction of social contact caused by the coronavirus pandemic led to an urgent shift in humanitarian ...

The Voice ID Project: Verifying recipients of mobile money supported humanitarian cash transfers in Somaliland

A common requirement in humanitarian cash and voucher assistance (CVA) is recipient verification at the household level. Verification serves two purposes. First, it ensures that the intended recipient of the cash is the right one, and second, it provides an audit trail for ...

Defining our strategic partnerships

In 2019, I travelled to Uganda to visit refugee camps in the northern part of the country to get a first-hand experience understanding how mobile technology could help these displaced communities improve their lives. There I met Joseph (not his real name). Joseph is in his ...

Enhancing the user experience of mobile-money enabled cash recipients: Spotlight on Burundi

Mobile money-enabled cash and voucher assistance (CVA) has the potential to offer transformational benefits to cash recipients, including digital and financial inclusion. With the rapid increase in digital delivery of CVA (in part due to COVID-19), and tightening of aid ...

Digital Literacy Training Guide: For mobile money agents and digital literacy change agents

Uganda hosts the sixth largest refugee population in the world, with over 1.4 million refugees from South Sudan, Democratic Republic of the Congo, Somalia, Eritrea, and Rwanda among other countries. The majority of refugee households are female-headed. Because of the ...

5 Tips for Inclusivity in Human-Centred Design

Human-centred design has become something of a buzzword in the humanitarian sector. But what does it actually mean? In the simplest terms, human centred design is a practical and iterative methodology for problem solving. It draws upon lived experiences, recognising that ...

Pandemic response in action: Cassava Fintech responses to COVID-19 in Burundi

This is the fifth post in a blog series highlighting the efforts that mobile network operators have taken to help tackle the COVID-19 pandemic in their respective markets. In this interview Cassava Fintech-Burundi’s General Manager, Wood Gitobu, explains how COVID-19 has ...

Pandemic response in action: Vodafone’s initiatives to combat COVID-19

This is the fourth post in a blog series highlighting the efforts that mobile network operators have taken to help tackle the COVID-19 pandemic in their respective markets. Vodafone has extensive experience in connectivity, convergence and the Internet of Things, as well as ...

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