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5 Tips for Inclusivity in Human-Centred Design

Human-centred design has become something of a buzzword in the humanitarian sector. But what does it actually mean? In the simplest terms, human centred design is a practical and iterative methodology for problem solving. It draws upon lived experiences, recognising that ...

Pandemic response in action: Cassava Fintech responses to COVID-19 in Burundi

This is the fifth post in a blog series highlighting the efforts that mobile network operators have taken to help tackle the COVID-19 pandemic in their respective markets. In this interview Cassava Fintech-Burundi’s General Manager, Wood Gitobu, explains how COVID-19 has ...

Pandemic response in action: Vodafone’s initiatives to combat COVID-19

This is the fourth post in a blog series highlighting the efforts that mobile network operators have taken to help tackle the COVID-19 pandemic in their respective markets. Vodafone has extensive experience in connectivity, convergence and the Internet of Things, as well as ...

Pandemic response in action: KDDI’s COVID-19 response in Japan

This is the third post in a blog series highlighting the efforts that GSMA Humanitarian Connectivity Charter signatories have taken to help tackle the COVID-19 pandemic in their respective markets. A leading MNO in Japan, KDDI has long been at the forefront of disaster ...

Pandemic response in action: Turkcell’s responses to COVID-19 in Turkey

This is the second post in a blog series highlighting the efforts that GSMA Humanitarian Connectivity Charter signatories have taken to help tackle the COVID-19 pandemic in their respective markets. Turkcell has been helping fight the effects of Coronavirus with several ...

Pandemic response in action: Millicom in Latin America and Tanzania

This is the first post in a blog series highlighting the efforts that GSMA Humanitarian Connectivity Charter signatories have taken to help tackle the COVID-19 pandemic in their respective markets. As one of the leading private sector companies in many of their markets, ...

Towards digital inclusion of refugees and Kenyans with disabilities in Nairobi

According to the UNHCR, the UN Refugee Agency, an estimated 10.6 million persons with disabilities are forcibly displaced globally. These populations are at greater risk of violence, stigma and exclusion. Mobile technology and the digitisation of services can bring ...

Partnering during crisis – spotlight on JazzCash Pakistan

This is the final blog post of a four-part blog series highlighting the work of mobile network operators (MNOs) in delivering humanitarian products and services. The blog series has shed light on MNOs features in our recent report ‘Partnering During Crisis: The Shared ...

Partnering during crisis – spotlight on Jawwal/Paltel Group Palestine

This blog post is the third of a four-part blog series highlighting the work of four mobile network operators (MNOs) featured in our latest report, Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations. ...

Enabling refugees’ and host communities’ self-reliance through digital capacity building

Rwanda currently hosts about 150,000 refugees, mainly from bordering Burundi and the Democratic Republic of Congo (DRC); the latter group has been in Rwanda for nearly two decades. As a signatory to the Comprehensive Refugee Response Framework (CRRF), there is commitment ...

Partnering during crisis – spotlight on Vodacom Mozambique

This blog post is the second of a four-part blog series highlighting the work of four mobile network operators (MNOs) featured in our latest report, Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations. ...

Partnering during crisis – spotlight on Zain Cash Iraq

This blog post is the first of a four-part blog series highlighting the work of four mobile network operators (MNOs) featured in our latest report, Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations. ...

UNHCR’s experience: Delivering mobile money enabled cash assistance to Burundian returnees

Interview with Richard Ross, Cash Based Intervention Officer with the UNHCR, the UN Refugee Agency   GSMA: Can you tell us a little bit about the current situation with returnees coming back to Burundi? Richard Ross (RR): Most Refugees fled Burundi following the events of ...

Policy and regulatory recommendations to facilitate mobile humanitarian and social assistance during COVID-19

The broader context As COVID-19 continues to fundamentally change the global landscape, the GSMA is working with several of its members, governments, international organisations and NGO partners to ensure that mobile can play its part in responding to the pandemic. The GSMA ...

Mobile for Humanitarian Innovation: Annual Report

Around the world, humanitarian agencies, donors, governments and the private sector face mounting pressure to meet the needs of people affected by humanitarian crises. Currently, over 70 million people are forcibly displaced. When you couple this with the looming threat of ...

Partnering during crisis: How MNOs can work with humanitarians to deliver impactful services for affected populations

Increasingly, mobile technology is being used to facilitate more dignified and self-reliant approaches to the provision of aid and services to people affected by crises. Its ubiquity and scale has made it an attractive delivery channel for many types of assistance. As the ...

The role of mobile technology for humanitarian assistance in a COVID-19 world

As the coronavirus pandemic continues to spread across the globe, disrupting societies and crippling economies, the impending and potentially catastrophic impact on crisis-affected populations is becoming clearer. This coupled with already stretched aid budgets within the ...

Community Technology Empowerment Network (CTEN) – A Refugee Led Initiative

Access to a steady source of income is one of the key concerns for displaced populations in both encampment and urban settings. Resilience and livelihood programs are essential in building a meaningful life for refugees. Community Technology Empowerment Network (CTEN) is a ...

Building a Resilient Industry: A new guide to help mobile network operators prepare for and respond to natural disasters

Building a Resilient Industry: How Mobile Network Operators Prepare for and Respond to Natural Disasters is a web-based interactive guide for MNOs based on experiences with the Humanitarian Connectivity Charter. For the first time, GSMA has collated experiences from MNOs ...

Uganda: A progressive regulatory directive eases refugees’ access to mobile services

Uganda had about 1.38 million refugees living inside its borders. To ensure that these refugees integrate, humanitarian organisations, the United Nations Refugee Agency (UNHCR) and the private sector actors like mobile network operators (MNOs) have been exploring durable ...