Category: Global

Exercising Business Continuity Plans for Natural Disasters: A Quick Guide for MNOs

November 17, 2017 | Disaster Response | Global | GSMA

The main objectives of this guide are to: • Provide an overview of the principles of BCM underpinning the organisation of incident and/or disaster management exercises, from an MNO’s ...
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P2G payments: How does mobile money experience inform what users want?

November 16, 2017 | Mobile Money | Global | Sub-Saharan Africa | Global | Kenya | Guest Blogger

This blog was written by Amolo Ng’weno, Associate Director at BFA. This is the second blog in a two-part series of guest blogs. In the recent study of person-to-government (P2G) payments ...
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Can mobile money be the motor of a virtuous cycle of government service?

November 14, 2017 | Mobile Money | Global | Sub-Saharan Africa | Kenya | Guest Blogger

This blog was written by Amolo Ng’weno, Associate Director at BFA and is the first in a two-part series of guest blogs. Governments in developing countries struggle to raise enough ...
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User Centric Design is only as good as your commitment to improve the service over time

November 10, 2017 | mAgri | Global | Nicole Darabian

There isn’t a week that goes by without our team speaking about ‘human’, ‘customer’ or ‘user’ centric design – whether it is through our current ...
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Why mobile money needs enabling e-commerce regulation to digitise payments

November 7, 2017 | Mobile Money | Global | Global | José Sanin

Authored by Jose Sanin and Francesco Pasti. In our previous two blogs on e-commerce, we highlighted how mobile money, as a source of funds integrated in a mobile phone, is a compelling ...
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