Safaricom is a purpose led company.  Guided by our vision of transforming lives and the Sustainable Development Goals, Disability Inclusion remains a critical part of the Safaricom’s fabric. Internally, we are committed to creating an inclusive environment where all employees are valued, appreciated, respected and empowered to realise their full potential through nurturing their unique abilities.  This is anchored by our Diversity and Inclusion Charter, Policies and Strategy.

Safaricom continues to leverage on strategic partnerships to lead and drive Disability Inclusion beyond the workplace. The company has championed disability agenda in a collaborative, coordinated and sustainable way with various organisations from the Public & Private Sector, Disability Partner Organisations, Academia and others to deliver on the Global Disability Charter commitments.

Safaricom has endorsed the GSMA Assistive Technology Principles to accelerate digital inclusion of persons with disabilities across all touch points.

At Safaricom we believe that Disability inclusion is not only the right thing to do but a business imperative and most importantly a human right.

We put people first and we ensure we leave no one behind.

– Paul Kasimu – Chief Human Resources Officer, Safaricom

In February and March 2020, the GSMA Mobile for Humanitarian Innovation (M4H) team worked with partners, including UNHCR and Safaricom, in Nairobi to better understand how both Kenyans and refugees with visual and hearing impairments use their mobile phones. The video below is one of a series of four produced in different languages understood by the research participants (English, French, Somali and Kinyamulenge) in order to meaningfully communicate research findings and outputs back to these individuals.