Resources from the Mobile Money Programme

This page contains all the core resources published by the GSMA Mobile Money programme.

When searching for case studies, we recommend searching by using the country name as a keyword.

Mobile money: How digital payments have impacted economic growth

This report summarises the results of an econometric analysis carried out by GSMA Intelligence, commissioned by the GSMA Mobile Money programme.

The State of Mobile Money: Insights from Industry

Video

Mobile money has experienced tremendous growth over the past two decades, cementing itself as a mainstream financial service. As it continues to grow, demonstrating incredible resilience over the pandemic and beyond, the industry is ...

Financial consumer protection standards and frameworks for digital financial services

Document

This report analyses the relevance of the prominent frameworks and practical approaches for financial consumer protection to inform the development of the GSMA agenda on this subject and contribute to a safer digital financial services ecosystem.

Mobile Money Certification: Enabling safer and scalable digital finance ecosystem

Video

In this video, we hear directly from MTN Group, GSMA and Alliances Management how the GSMA Mobile Money Certification enables a safer, collaborative and scalable digital finance ecosystem.

Mobile Money Certification: A differentiation strategy in compliance implemented by leading fintechs

Video

In this video, we hear directly from MTN about how the leading fintech uses the GSMA Mobile Money Certification as a differentiation strategy in risk and compliance by going above and beyond the national regulatory requirements.

Mobile Money Certification’s value proposition for the industry

Video

Hear from MTN and the GSMA’s Ashley Olson Onyango about how the GSMA Mobile Money Certification enables a safer, collaborative and scalable digital finance ecosystem.

Mobile Money agents: sustainability in a digital era – Findings from Kenya

Document

There are a variety of challenges that impact agents and their much-needed network in the future, particularly in Sub-Saharan. The GSMA commissioned MicroSave Consulting (MSC) to research cash-in/cash-out (CICO) agent circumstances in Kenya.

Mobile Money Agents: Sustainability in a digital era – Findings from Côte d’Ivoire

Document

Mobile money agents play an essential role in enabling unbanked and underbanked populations access financial services. However, several factors challenge agents and their much-needed network in the future, particularly in Sub-Saharan Africa.

Exploring women’s use of mobile money in Ghana

Document

The reports looks into the impact of the pandemic on mobile money usage for men and women and the barriers to greater usage, with a specific focus on women entrepreneurs.

Mobile Money and Humanitarian Assistance

Presentation

Partnerships between humanitarian providers and Mobile Money providers established via open APIs can facilitate cash in emergency situations to those displaced or in need of humanitarian assistance.

Mobile money as a channel for remittances: How open APIs enable fast, low-cost, and secure delivery

Presentation

Find out more about how open APIs enable fast, low-cost, and secure delivery in this report.

Mobile money and consumer financial health

Document

Gain an insight on what ‘financial health’ means in the digital financial services industry, and how mobile money providers are contributing to robust financial health of their consumers.

Mobile Money Metrics Tool

Video

In 2021, the GSMA Mobile Money team launched the ‘Mobile Money Metrics’ tool. Offering ecosystem players from providers and governments to aid and development organisations information to enable them to make better decisions about how ...

Pivotal role of Mobile Money: Driving inclusion and resilience

Video

On Wednesday 3rd of November, the GSMA Mobile Money held a session discussing The Pivotal role of Mobile Money: Driving inclusion and resilience at Financial Inclusion Week – the annual gathering of the global ...

MWC Africa 2021 – Africa’s Fintech revolution: Driving Financial Inclusion Through Mobile Money Diversification

Video

This session explores the potential for the expansion of mobile money into new use cases, demonstrating opportunities for customers, businesses, NGOs and governments.

Mobile Money Policy and Regulatory Handbook

Document

Find out how enabling regulatory framework can unlock the full potential of mobile money services helping to drive financial inclusion, reduce economic inequalities and improve employment and economic growth.

The Mobile Money Regulatory Index

Document

The mobile money regulatory index is a tool that measures the extent to which a country’s regulations provide an enabling framework for sustainable mobile money services. This tool was developed owing to the dearth of available indices ...

Partnership models for mobile-enabled insurance

Document

Gain an insight on mobile-enabled insurance and learn about the many benefits of mobile money and insurance provider partnerships.

Mobile Money API Industry Report: The challenges of seamless integration

Document

Learn about commercial models, integration challenges and ways in which Open API strategies for seamless partner integrations can be improved.

MWC Africa 2021 – Enabling Services with Mobile Money: Emerging Innovations in Africa

Video

This session highlighted examples of emerging innovations that leverage mobile money for financial inclusion, exploring the role of mobile money providers and other ecosystem actors in the journey from innovation to scale.

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