Resources from the Mobile Money Programme

This page contains all the core resources published by the GSMA Mobile Money programme.

When searching for case studies, we recommend searching by using the country name as a keyword.

Filter

The impact of data localisation requirements on the growth of mobile money-enabled remittances

Document

Friday 29 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | international remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Regulation | Report | Research | Resource |

In this paper, we explore the implications of data localisation rules on the mobile money business and argue that such regulatory requirements may dramatically hamper the growth of mobile money in general, and of mobile money-enabled ...

Data protection in mobile money

Document

Thursday 28 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Mobile Money Programme | Policy and regulation | Regulation | Report | Resource |

This paper delves into some of the key areas of data protection affecting mobile money services. These include: Data processing, which is concerned with the lawful bases for processing of personal data; Data ...

The Mobile Money Regulatory Index 2018

Documents

Thursday 21 Mar 2019 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Financial services products | French | Global | Middle East and North Africa | Mobile Money | Mobile Money Programme | Policy and regulation | Regulation | Report | Resource | South Asia | Sub-Saharan Africa |

Visit the Mobile Money Regulatory Index homepage for the latest resources and updates. [button text="Visit the homepage" ...

The GSMA Mobile Money Certification in 2019

Video

Tuesday 12 Mar 2019 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource |

The Certification enhances consumer trust, accelerates commercial partnerships, and sets a public bar to which all providers can aspire.

Online marketplace and merchant-centric services as a driver of the platform model

Presentation

Tuesday 12 Mar 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money APIs | Mobile Money Programme | Resource |

These two reports aim to address many questions on the theme of online marketplaces and how mobile money providers can leverage them to adopt a platform-based business model. The first is a comprehensive

Mobile-enabled Economic Identities for Smallholder Farmers in Ghana

Document

Friday 8 Mar 2019 | Case studies | Digital Identity | Ghana | Mobile Money | Mobile Money Programme |

The report highlights key research findings that show how the ubiquity of mobile technology has created a platform for gathering, storing and processing data on the economic behaviours of end users, including smallholder farmers.

2018 State of the Industry Report on Mobile Money

Document

Monday 25 Feb 2019 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Financial services products | Global | Global and regional studies | international remittances | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile Money | Mobile Money APIs | Mobile Money Programme | Policy and regulation | Report | Research | Resource | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | Water |

Now processing over $1.3 billion a day, the mobile money industry added a record 143 million registered customers in 2018. In a dynamic and fast-evolving ecosystem, providers are attracting new investments and forming strategic ...

Embracing payments as a platform for the future of mobile money

Document

Thursday 21 Feb 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Policy and regulation | Report | Resource |

For over a decade, mobile money has been driving financial inclusion, opening access to digital transactions and giving people the tools to better manage their financial lives. With 690 million registered accounts across 90 countries ...

Overcoming the Know Your Customer hurdle: Innovative solutions for the mobile money sector

Document

Thursday 31 Jan 2019 | Ecosystem payments | English | Financial services products | Global | Mobile Money | Mobile Money Programme | Regulation | Report | Resource | Sub-Saharan Africa |

Like all financial institutions, mobile money providers have a responsibility to identify their customers and understand the risks these customers may pose before providing services.

A quick guide to the GSMA Mobile Money Certification

Documents

Thursday 6 Dec 2018 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Europe and Central Asia | Financial services products | Global | Industry assets and standards | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Resource | South Asia | Sub-Saharan Africa |

Read our Quick Guide to the Mobile Money Certification to understand the basics.

The IPN Hub: Exploring its utility beyond pay-as-you-go solar

Document

Friday 28 Sep 2018 | Digital Inclusion | Ecosystem payments | Energy | English | Financial services products | Global | Industry assets and standards | Interoperability | Mobile access and use | Mobile for Development Utilities | Mobile Money | Mobile Money Programme | Report | Resource | Rwanda | Sub-Saharan Africa |

The Instant Payment Notification (IPN) Hub is an industry utility created by the GSMA to enable ...

2018 Mobile Money Policy and Regulatory Handbook

Document

Friday 28 Sep 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile access and use | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Regulation | Resource |

In the Handbook, we explore regulatory challenges that have faced the industry since its inception, and recommend approaches key stakeholders can take towards creating an enabling environment. The Handbook also accounts for recent ...

Spotlight on mobile-enabled microinsurance

Document

Wednesday 26 Sep 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme | Report | Research | Resource | State of the industry and trends |

This is the second in a series of insight papers exploring selected topics based on the findings of the 2017 State of the Industry Report on ...

Guidelines on mobile money data protection

Document

Monday 24 Sep 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Guidelines | Mobile access and use | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Regulation | Resource |

Data protection is critical to ensuring that data is not only fuelling innovation, but also that it is handled in a safe and responsible manner. To that end, mobile operators are building on the technical and compliance capabilities of ...

Beyond the basics: How smartphones will drive future opportunities for the mobile money industry

Document

Wednesday 19 Sep 2018 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Europe and Central Asia | Financial services products | Global | Latin America & the Caribbean | Middle East and North Africa | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme | Report | Research | Resource | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data |

Technology is changing the way we access a range of products and services, from viewing digital content to paying for goods and services via our mobile phones. The proliferation of mobile internet and smartphone access in emerging ...

Telenor Microfinance Bank Ltd uncovers what the GSMA Mobile Money Certification means for Pakistan

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Pakistan | Resource | Video |

Telenor Microfinance Bank Ltd's Shahid Mustafa (President and CEO) explains how the GSMA Mobile Money Certification benefits their customers in Pakistan.

GSMA’s Director General Mats Granryd explains the value of the GSMA Mobile Money Certification

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource | Video |

Hear from GSMA's Director General Mats Granryd on the value of the GSMA Mobile Money Certification to customers around the world, the principles underpinning the Certification and who is eligible to apply.

Orange Group’s Patrick Roussell: What is the GSMA Mobile Money Certification?

Video

Wednesday 29 Aug 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Interoperability | Mobile access and use | Mobile Money | Mobile Money Programme | Operational best practices | Pakistan | Product development and product design | Resource | Sub-Saharan Africa | Tanzania |

In this video series we hear from certified providers on what the GSMA Mobile Money Certification is, the Certification ...

Tigo Tanzania’s GSMA Mobile Money Certification experience

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource | Tanzania |

Tigo Tanzania's Hilda Damas Kasembe (Global Risk and Control Manager) talks about their experience with the GSMA Mobile Money Certification.

Vodafone Group on how the GSMA Mobile Money Certification benefits the industry

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource | Video |

Vodafone Group's Phil Patel (mPesa Director) discusses how the GSMA Mobile Money Certification has benefited them and what it means for the mobile money industry.