Resources from the Mobile Money Programme

This page contains all the core resources published by the GSMA Mobile Money programme.

When searching for case studies, we recommend searching by using the country name as a keyword.

Filter

Key trends in mobile-enabled water services: What’s working and what’s next

Document

Friday 24 Aug 2018 | English | Innovation fund and grants | MNOs' operational and strategic issues | Mobile access and use | Mobile for Development Utilities | Mobile Money | Mobile Money Programme | Product development and product design | Research | Resource | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data | Water |

The business models in mobile-enabled water services are fast evolving towards a promising future. Through mobile payments and machine to machine (M2M) connectivity, water service providers and utilities are beginning to optimise costs ...

UNCDF’s Tillman Bruett on international remittances via mobile money

Video

Thursday 16 Aug 2018 | Digital Inclusion | Ecosystem payments | El Salvador | English | Financial services products | Global | international remittances | International remittances | Mobile for Development | Mobile Money | Mobile Money for Women | Mobile Money Programme | Resource | Social impact and behavioural change | Sub-Saharan Africa | Tanzania | Video |

Tillman Bruett discusses the transformative impact of mobile money-enabled international remittances for low-income people, and the importance of industry collaboration for finding solutions to know your customer (KYC) challenges.

Central Bank of El Salvador’s Otto Boris Rodríguez on international remittances via mobile money

Video

Wednesday 15 Aug 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | Video |

Otto Boris Rodríguez of Banco Central de Reserva de El Salvador) discusses the regulatory challenges surrounding international remittances via mobile money, in particular how they are a significant barrier to entry and scale for mobile money providers.

Mobile money app security best practices

Document

Tuesday 7 Aug 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Guidelines | MNOs' operational and strategic issues | Mobile access and use | Mobile internet | Mobile Money | Mobile Money Programme | Operational best practices | Resource |

Smartphone penetration is on the rise in emerging markets with 73% of mobile money providers offering services through smartphone apps. This rise can dramatically enhance the mobile money value proposition and a coordinated industry ...

Vodacom Tanzania’s Polycarp Ndekana on international remittances via mobile money

Video

Tuesday 7 Aug 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Resource |

Polycarp Ndekana, Head of M-Commerce Business development & Marketing (Vodacom Tanzania), explores the benefits and impact that international remittances via mobile money have had on people in Tanzania.

Innovative mobile digital identity solutions: Financial inclusion and Birth Registration

Documents

Wednesday 18 Jul 2018 | Case study | Digital Identity | Ecosystem payments | English | Financial services products | Latin America & the Caribbean | Mobile Money | Mobile Money Programme | Regulation | Resource | Sub-Saharan Africa |

This case study looks at two start-ups that are using mobile technology to establish functional and foundational identities in the Caribbean and Burkina Faso, and looks at how those could be developed to provide people with further ...

Distribution 2.0: The future of mobile money agent distribution networks

Document

Thursday 5 Jul 2018 | Case study | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme | Report | Resource | Sub-Saharan Africa |

Mobile money agents are a crucial asset for mobile money providers and have been key to the growth of the industry over the last decade. In December 2017, there were over 2.9 million active agents and 690 million registered customer ...

GSMA Mobile Money celebrates the International Day of Family Remittances

Video

Friday 15 Jun 2018 | Blog | Digital Inclusion | Digital literacy | Ecosystem payments | English | Financial services products | Global | international remittances | International remittances | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme | Resource |

International remittances play a critical role in sustaining the livelihoods of those living in poverty and fragile states. At more than three times the size of official development assistance (ODA), and

GSMA’s Claire Scharwatt on international remittances via mobile money

Video

Wednesday 13 Jun 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | Sub-Saharan Africa | Video |

GSMA's Claire Scharwatt discusses the importance of collaborating with the industry to ensure international remittances via mobile money are facilitated safely and securely and consistent with global standards and local policy and regulations.

GSMA PathFinder: Solving provider look-ups to enable mobile money interoperability

Document

Wednesday 16 May 2018 | Case study | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | international remittances | Interoperability | Mobile for Development | Mobile Money | Mobile Money Programme | Report | Resource | Sub-Saharan Africa |

Mobile money services are now widespread – as of the end of 2017, there were 276 deployments in 90 markets globally. As mobile money services mature, there is growing demand for interoperability both with other mobile money services, ...

Competing with informal channels to accelerate the digitisation of remittances

Document

Tuesday 8 May 2018 | Digital Inclusion | Digital Inclusion for Women | Ecosystem payments | English | Financial services products | Global | Infographic | international remittances | International remittances | Interoperability | Mobile access and use | Mobile Money | Mobile Money Programme | Report | Research | Resource |

International remittances provide the most tangible link between migration and development. At more than three times the size of official development assistance, remittances are a lifeline for many people in developing countries. In ...

d.light and RE-VOLT: Pay-as-you-go solar service driving mobile money adoption in Haiti

Document

Wednesday 25 Apr 2018 | Case studies | Case study | Energy | English | Haiti | Innovation fund and grants | Latin America & the Caribbean | Mobile access and use | Mobile for Development Utilities | Mobile internet | Mobile Money | Mobile Money Programme | Product development and product design | Resource | User insights and data |

In December 2015, the GSMA Mobile for Development Utilities programme awarded an 18-month grant to d.light, in partnership with RE-VOLT and Digicel, to scale up a lease-to-own energy model in Haiti through the distribution of ...

Introducing the GSMA Mobile Money Certification

Video

Thursday 12 Apr 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile for Development | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | Video |

The GSMA Mobile Money Certification defines and promotes excellence in the provision of mobile money services. It is based on independent assessments of a provider's ability to deliver secure and reliable services, to protect the ...

Mobile money interoperability in Bolivia: A case study for Latin America

Document

Thursday 29 Mar 2018 | Case studies | Case study | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Interoperability | Latin America & the Caribbean | Mobile access and use | Mobile for Development | Mobile internet | Mobile Money | Mobile Money Programme | Report | Resource |

Bank-to-mobile money transfers represent an increasing percentage of mobile money transaction values. Mobile money providers around the globe are considering options to provide direct communication with the traditional financial ...

Coming soon: The GSMA Mobile Money Certification

Video

Monday 12 Mar 2018 | Digital Inclusion | Digital literacy | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile access and use | Mobile internet | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Resilient technology | Resource | Video |

Stay tuned for the GSMA Mobile Money Certification - a global industry initiative launching 12 April 2018. https://www.youtube.com/watch?v=SkPPMxEXv8g  

2017 State of the Industry Report on Mobile Money

Document

Monday 26 Feb 2018 | Digital Inclusion | Digital Inclusion for Women | East Asia and Pacific | Ecosystem payments | Energy | English | Europe and Central Asia | Financial services products | French | Gender | Global | Global and regional studies | international remittances | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile for Development | Mobile for Development Utilities | Mobile internet | Mobile Internet for Women | Mobile Money | Mobile Money APIs | Mobile Money for Women | Mobile Money Hackathon | Mobile Money Programme | Policy and regulation | Refugee crisis | Report | Research | Resource | Social impact and behavioural change | South Asia | Spanish | State of the industry and trends | Sub-Saharan Africa | User insights and data | Water |

2017 saw a number of new trends in mobile money – from the accelerated growth of bank-to-mobile interoperability, to the emergence of South Asia as the fastest growing region, and a raft of innovations designed to reach the most ...

Video: 2017 State of the Industry Report on Mobile Money

Video

Monday 26 Feb 2018 | Big data | Digital Inclusion | Digital literacy | East Asia and Pacific | Ecosystem payments | English | Europe and Central Asia | Financial services products | Global | Global and regional studies | international remittances | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile Money | Mobile Money APIs | Mobile Money for Women | Mobile Money Hackathon | Mobile Money Programme | Resilient technology | Resource | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data | Video |

https://www.youtube.com/watch?v=vf64Zg0rktU 2017 saw a number of new trends in mobile money – from the accelerated growth of bank-to-mobile interoperability, to the emergence of South Asia as the fastest growing region, and a raft ...

Instant Payment Notification (IPN) Hub: Accelerating the Pay-As-You-Go (PAYG) Utilities sector through mobile money

Document

Monday 29 Jan 2018 | Case study | Digital Inclusion | Energy | English | Financial services products | Industry assets and standards | Interoperability | Mobile access and use | Mobile for Development Utilities | Mobile Money | Mobile Money for Women | Mobile Money Programme | Product development and product design | Resource | Rwanda | Sub-Saharan Africa |

Globally, 1.2 billion people lack access to electricity. The pay-as-you-go (PAYG) solar industry uses an innovative model to provide customers access to electricity in remote areas while allowing them to pay for it incrementally using ...

Opportunities in agricultural value chain digitisation: Learnings from Ghana

Document

Monday 15 Jan 2018 | AgriTech | Case studies | Case study | Content creation and stylization | English | Ghana | Mobile access and use | Mobile internet | Mobile Money | Mobile Money Programme | Operational best practices | Product development and product design | Resource | Sub-Saharan Africa | User insights and data |

The deployment of digital solutions in the so-called last mile of agricultural value chains allows agribusinesses to address a range of business challenges and maximise operational efficiencies and real-time visibility in the supply ...

Humanitarian Payment Digitisation: Focus On Uganda’s Bidi Bidi Refugee Settlement

Document

Friday 10 Nov 2017 | Case studies | Case study | Mobile for Humanitarian Innovation | Mobile Money | Mobile Money Programme | Refugee crisis | Resource | Sub-Saharan Africa | Uganda |

Our latest research report looks at ways that a number of humanitarian organisations have started to collaborate with the private sector, in particular, mobile network operators, and shares insights on the operational success factors ...