Resources from the Mobile Money Programme

This page contains all the core resources published by the GSMA Mobile Money programme.

When searching for case studies, we recommend searching by using the country name as a keyword.

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A quick guide to the GSMA Mobile Money Certification

Documents

Thursday 6 Dec 2018 | Building the financial ecosystem | East Asia and Pacific | English | Europe and Central Asia | Global | Industry assets and standards | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Resource | South Asia | Sub-Saharan Africa |

Read our Quick Guide to the Mobile Money Certification to understand the basics.

The IPN Hub: Exploring its utility beyond pay-as-you-go solar

Document

Friday 28 Sep 2018 | Building the financial ecosystem | Digital Utilities | Energy | English | Global | Industry assets and standards | Interoperability | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Report | Resource | Rwanda | Sub-Saharan Africa |

The Instant Payment Notification (IPN) Hub is an industry utility created by the GSMA to enable ...

2018 Mobile Money Policy and Regulatory Handbook

Document

Friday 28 Sep 2018 | Building the financial ecosystem | English | Global | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Resource |

In the Handbook, we explore regulatory challenges that have faced the industry since its inception, and recommend approaches key stakeholders can take towards creating an enabling environment. The Handbook also accounts for recent ...

Spotlight on mobile-enabled microinsurance

Document

Wednesday 26 Sep 2018 | Building the financial ecosystem | English | Global | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Report | Research | Resource | State of the industry and trends |

This is the second in a series of insight papers exploring selected topics based on the findings of the 2017 State of the Industry Report on ...

Guidelines on mobile money data protection

Document

Monday 24 Sep 2018 | Building the financial ecosystem | English | Global | Guidelines | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Resource |

Data protection is critical to ensuring that data is not only fuelling innovation, but also that it is handled in a safe and responsible manner. To that end, mobile operators are building on the technical and compliance capabilities of ...

Beyond the basics: How smartphones will drive future opportunities for the mobile money industry

Document

Wednesday 19 Sep 2018 | Building the financial ecosystem | East Asia and Pacific | English | Europe and Central Asia | Global | Latin America & the Caribbean | Middle East and North Africa | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Report | Research | Resource | South Asia | State of the industry and trends | Sub-Saharan Africa |

Technology is changing the way we access a range of products and services, from viewing digital content to paying for goods and services via our mobile phones. The proliferation of mobile internet and smartphone access in emerging ...

Telenor Microfinance Bank Ltd uncovers what the GSMA Mobile Money Certification means for Pakistan

Video

Wednesday 29 Aug 2018 | Building the financial ecosystem | English | Global | Industry assets and standards | Mobile Money | Mobile Money Programme - filter | Pakistan | Resource | Video |

Telenor Microfinance Bank Ltd's Shahid Mustafa (President and CEO) explains how the GSMA Mobile Money Certification benefits their customers in Pakistan.

GSMA’s Director General Mats Granryd explains the value of the GSMA Mobile Money Certification

Video

Wednesday 29 Aug 2018 | Building the financial ecosystem | English | Global | Industry assets and standards | Mobile Money | Mobile Money Programme - filter | Resource | Video |

Hear from GSMA's Director General Mats Granryd on the value of the GSMA Mobile Money Certification to customers around the world, the principles underpinning the Certification and who is eligible to apply.

Orange Group’s Patrick Roussell: What is the GSMA Mobile Money Certification?

Video

Wednesday 29 Aug 2018 | Building the financial ecosystem | English | Global | Industry assets and standards | Interoperability | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Pakistan | Resource | Sub-Saharan Africa | Tanzania |

In this video series we hear from certified providers on what the GSMA Mobile Money Certification is, the Certification ...

Tigo Tanzania’s GSMA Mobile Money Certification experience

Video

Wednesday 29 Aug 2018 | Building the financial ecosystem | English | Global | Industry assets and standards | Mobile Money | Mobile Money Programme - filter | Resource | Tanzania |

Tigo Tanzania's Hilda Damas Kasembe (Global Risk and Control Manager) talks about their experience with the GSMA Mobile Money Certification.

Vodafone Group on how the GSMA Mobile Money Certification benefits the industry

Video

Wednesday 29 Aug 2018 | Building the financial ecosystem | English | Global | Industry assets and standards | Mobile Money | Mobile Money Programme - filter | Resource | Video |

Vodafone Group's Phil Patel (mPesa Director) discusses how the GSMA Mobile Money Certification has benefited them and what it means for the mobile money industry.

Key trends in mobile-enabled water services: What’s working and what’s next

Document

Friday 24 Aug 2018 | Digital Utilities | English | Innovation fund and grants | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Research | Resource | South Asia | State of the industry and trends | Sub-Saharan Africa | Water |

The business models in mobile-enabled water services are fast evolving towards a promising future. Through mobile payments and machine to machine (M2M) connectivity, water service providers and utilities are beginning to optimise costs ...

UNCDF’s Tillman Bruett on international remittances via mobile money

Video

Thursday 16 Aug 2018 | Building the financial ecosystem | El Salvador | English | Financial inclusion for women | Global | International remittances | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Resource | Sub-Saharan Africa | Tanzania | Video |

Tillman Bruett discusses the transformative impact of mobile money-enabled international remittances for low-income people, and the importance of industry collaboration for finding solutions to know your customer (KYC) challenges.

Central Bank of El Salvador’s Otto Boris Rodríguez on international remittances via mobile money

Video

Wednesday 15 Aug 2018 | Building the financial ecosystem | English | Global | International remittances | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Resource | Video |

Otto Boris Rodríguez of Banco Central de Reserva de El Salvador) discusses the regulatory challenges surrounding international remittances via mobile money, in particular how they are a significant barrier to entry and scale for mobile money providers.

Mobile money app security best practices

Document

Tuesday 7 Aug 2018 | Building the financial ecosystem | English | Global | Guidelines | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Resource |

Smartphone penetration is on the rise in emerging markets with 73% of mobile money providers offering services through smartphone apps. This rise can dramatically enhance the mobile money value proposition and a coordinated industry ...

Vodacom Tanzania’s Polycarp Ndekana on international remittances via mobile money

Video

Tuesday 7 Aug 2018 | Building the financial ecosystem | English | Global | International remittances | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Resource |

Polycarp Ndekana, Head of M-Commerce Business development & Marketing (Vodacom Tanzania), explores the benefits and impact that international remittances via mobile money have had on people in Tanzania.

Innovative mobile digital identity solutions: Financial inclusion and Birth Registration

Documents

Wednesday 18 Jul 2018 | Building the financial ecosystem | Case study | Digital Identity | English | Latin America & the Caribbean | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Resource | Sub-Saharan Africa |

This case study looks at two start-ups that are using mobile technology to establish functional and foundational identities in the Caribbean and Burkina Faso, and looks at how those could be developed to provide people with further ...

Distribution 2.0: The future of mobile money agent distribution networks

Document

Thursday 5 Jul 2018 | Building the financial ecosystem | Case study | English | Global | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme - filter | Report | Resource | Sub-Saharan Africa |

Mobile money agents are a crucial asset for mobile money providers and have been key to the growth of the industry over the last decade. In December 2017, there were over 2.9 million active agents and 690 million registered customer ...

GSMA Mobile Money celebrates the International Day of Family Remittances

Video

Friday 15 Jun 2018 | Blog | Building the financial ecosystem | Digital literacy | English | Global | International remittances | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme - filter | Resource |

International remittances play a critical role in sustaining the livelihoods of those living in poverty and fragile states. At more than three times the size of official development assistance (ODA), and

GSMA’s Claire Scharwatt on international remittances via mobile money

Video

Wednesday 13 Jun 2018 | Building the financial ecosystem | English | Global | International remittances | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Resource | Sub-Saharan Africa | Video |

GSMA's Claire Scharwatt discusses the importance of collaborating with the industry to ensure international remittances via mobile money are facilitated safely and securely and consistent with global standards and local policy and regulations.