This Business Continuity Management (BCM) guidance document will assist Mobile Network Operators in fulfilling their business continuity management obligations. The toolkit is aligned with industry standards and the 2016 GSMA Disaster Response Business Continuity Management Report. This guideline document is based on the Plan, Do, Check, Act (PDCA) model for planning, establishing, implementing, operating, monitoring, reviewing, maintaining and continually improving the effectiveness of business continuity preparedness across the operating environment.