Today we are publishing the second section of the GSMA handbook on agent networks, entitled “How to Incentivise a Network of Mobile Money Agents”. In this section, we seek to answer a broad question: how can mobile network operators design a set of incentives that encourage agents to become active and productive participants in mobile money distribution?

As with the ‘How to Build a Network of Mobile Money Agents’ section we published last week, this instalment is structured as a series of questions and answers. In this section, we answer questions like ‘What is the process for establishing an agent commission model?’, ‘What are the transactions for which agents should be paid?’ and ‘How do commissions get paid out?’

The areas covered in this document are designed both to guide mobile operators as they put agent incentives in place, and to offer ideas to operators who are considering changing agent incentives. Again, we look forward to any feedback from the community.

The document is also available on our Agent Networks Page