Mobile for Development Resources

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Digital Access and Barriers in Displacement-affected Communities in White Nile, Sudan

Documents

Monday 13 Jun 2022 | Disaster response | Mobile access and use | Mobile for Development | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report | Resilient technology | South Sudan | Sub-Saharan Africa | Sudan |

According to the United Nations, 14.3 million people in Sudan will need humanitarian assistance in 2022 due to numerous overlapping crises. 1.2 million are refugees, roughly 800,000 of whom have been displaced from South Sudan. In a ...

M4H Innovation Fund lessons and outcomes: Flowminder

Document

Tuesday 17 May 2022 | Case study | Disaster response | English | Ghana | Innovation Fund | Innovation fund and grants | Middle East and North Africa | Mobile for Development | Mobile for Humanitarian Innovation | Mozambique | Preparedness | Resilient technology | Resource | Sub-Saharan Africa |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to ...

Mobile for Humanitarian Innovation Annual Report 2021

Document

Wednesday 23 Mar 2022 | Climate | Disaster response | Education | Global | Mobile for Development | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report | Resource |

In 2021, against the backdrop of the on-going COVID-19 pandemic, humanitarian needs continued to rise. Disasters from climate-related hazards, displacement caused by conflict, and food insecurity – sometimes in combination, remained a ...

Mobile Money and Humanitarian Assistance

Presentation

Thursday 10 Mar 2022 | Accelerating Digital and Financial Inclusion | English | Industry assets and standards | Mobile access and use | Mobile for Development | Mobile for Humanitarian Innovation | Mobile Money | Mobile Money Programme - filter | Mobile money subject | Presentation | Report |

Partnerships between humanitarian providers and Mobile Money providers established via open APIs can facilitate cash in emergency situations to those displaced or in need of humanitarian assistance.

Typhoon Rai Response: The role of the mobile industry

Document

Tuesday 8 Mar 2022 | Case study | Climate | Disaster response | East Asia and Pacific | Mobile for Development | Mobile for Humanitarian Innovation | Philippines | Preparedness |

On December 16, 2021, the Philippines was hit by Typhoon Rai (known locally as Odette) causing devastation in island and coastal communities in the east and flooding cities all over the country. Nearly 8 million people were affected by ...

M4H Innovation Fund lessons and outcomes: Nokia Saving Lives

Document

Monday 21 Feb 2022 | Case study | Disaster response | Innovation fund and grants | Mobile for Development | Mobile for Humanitarian Innovation | Philippines |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to ...

Mobile for Humanitarian Innovation Fund Portfolio (2017-2022)

Document

Wednesday 8 Dec 2021 | Disaster response | Frontier Technology | Global | Innovation fund and grants | Mobile for Development | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report | Resilient technology | Resource |

Within this document you will find a summary of each of the investments from the Mobile for Humanitarian Innovation Fund Portfolio.

National Emergency Telecommunications Plans: Enablers and Safeguards – A brief evaluation guide for policy practitioners

Documents

Thursday 2 Dec 2021 | Disaster response | Global | Guidelines | Mobile for Development | Mobile for Humanitarian Innovation | Policy and regulation | Preparedness | Resource | Toolkit |

In collaboration with the humanitarian community, some governments are developing disaster response frameworks that rely on telecommunications, often referred to as National Emergency Telecommunications Plans (NETPs). An NETP is a ...

The Climate Crisis: Mobile-enabled solutions in humanitarian emergencies

Document

Wednesday 10 Nov 2021 | Climate | ClimateTech | Disaster response | Frontier Technology | Global | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Report | Resilient technology |

This report outlines five use cases in which mobile technology plays a critical role in addressing the climate challenge in humanitarian contexts.

Mobile money enabled cash aid delivery: Humanitarian practitioner course

Presentation

Monday 27 Sep 2021 | Mobile for Humanitarian Innovation |

Cash and voucher assistance (CVA) has increasingly been the modality of choice in many crisis situations and using digital mechanisms for disbursement has been growing alongside it. This course has been designed for participants to ...

Mobile money enabled cash aid delivery: Mobile operator course

Presentation

Monday 27 Sep 2021 | Mobile for Humanitarian Innovation |

Cash and voucher assistance (CVA) has increasingly been the modality of choice in many crisis situations and using digital mechanisms for disbursement has been growing alongside it. This course has been designed for participants to ...

M4H Innovation Fund lessons and outcomes: REFUNITE LevelApp

Document

Monday 6 Sep 2021 | Case study | English | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Sub-Saharan Africa | Uganda |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to ...

Verifying recipients of cash assistance through Voice ID: Pilot project lessons and outcomes

Document

Tuesday 17 Aug 2021 | Case study | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Somalia | Somaliland | Sub-Saharan Africa |

Through a partnership convened by the GSMA, partners CARE International and Telesom developed and deployed an innovative solution that utilises a user’s voice as verification for cash and voucher assistance (CVA). The solution was ...

M4H Innovation Fund lessons and outcomes: CHANTER

Document

Thursday 22 Jul 2021 | Case study | Disaster response | English | Haiti | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Preparedness | Refugees and forced migrants |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to test or scale ...

Building and strengthening digital ecosystems in humanitarian contexts

Document

Tuesday 6 Jul 2021 | Disaster response | English | Ethiopia | Mobile for Humanitarian Innovation | Refugee crisis | Refugees and forced migrants | Report | Rwanda | Somalia | Somaliland | Sub-Saharan Africa | Uganda |

This report draws on lessons from the GSMA Mobile for Humanitarian Innovation programme's Strategic Partnership portfolio. These lessons were identified in a detailed systematic review of over 150 pieces of evidence, 12 in-depth ...

Developing guidelines for cash transfers in Somalia

Documents

Monday 24 May 2021 | Guidelines | Mobile for Humanitarian Innovation | Resource | Somalia | Somaliland | Sub-Saharan Africa |

In April 2020, the GSMA partnered with the Somalia Cash Working Group to commission this study on cash transfers in the three regions of Somalia: South-Central, Puntland and Somaliland. The overall aim is to improve the effectiveness, ...

M4H Innovation Fund lessons and outcomes: Lumkani Fire Detection and Insurance

Document

Monday 3 May 2021 | Case study | Disaster response | English | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | South Africa | Sub-Saharan Africa |

The GSMA Mobile for Humanitarian Innovation Fund aims to promote innovation in the use of mobile technology to address humanitarian challenges. The first round of the Fund focused on providing support to help to test or scale ...

Building resilience through mobile-enabled solutions: Lessons from the Mobile for Humanitarian Innovation Fund

Document

Tuesday 27 Apr 2021 | Disaster response | English | Global | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Refugees and forced migrants | Report |

In September 2017, with support from the UK Foreign, Commonwealth & Development Office (FCDO), the GSMA launched the Mobile for Humanitarian Innovation Fund. The Fund aimed to catalyse partnerships that would deliver innovative, ...

Humanitarian cash and voucher assistance programmes in Ethiopia

Document

Tuesday 9 Mar 2021 | English | Ethiopia | Mobile for Humanitarian Innovation | Report | Sub-Saharan Africa |

This report, in partnership with the Collaborative Cash Delivery (CCD) Network, explores the context and capability of the mobile money ecosystem in Ethiopia.

COVID-19 and digital humanitarian action: Trends, risks and the path forward

Document

Monday 22 Feb 2021 | Disaster response | English | Mobile for Humanitarian Innovation | Refugees and forced migrants | Report | Resource |

This report looks at how partners and grantees in the M4H portfolio have shifted or maintained their services in humanitarian contexts during the COVID-19 pandemic, and how mobile network operators have engaged in this process.

Mobile for Humanitarian Innovation: Annual Report

Document

Thursday 18 Feb 2021 | Digital inclusion for persons with disability | Digital literacy | Disaster response | English | Financial inclusion for women | Gender | Global | Innovation fund and grants | Mobile for Humanitarian Innovation | Policy and regulation | Preparedness | Refugee crisis | Refugees and forced migrants | Report | Resource |

This report documents the progress of the M4H programme and partners in 2020, highlighting the key trends impacting the humanitarian sector in this unprecedented year, and summarising the activities and outcomes of research, the M4H ...

The Connectivity, Needs and Usage Assessment (CoNUA) Toolkit

Documents

Monday 18 Jan 2021 | English | Global | Mobile for Humanitarian Innovation | Refugees and forced migrants | Resource | Toolkit |

To address the need for a more evidence-based approach which puts recipients of assistance at the centre, the GSMA partnered with REACH and the Emergency Telecommunications Cluster to produce the Connectivity, Needs and Usage Assessment (CoNUA) Toolkit.

Mobile money enabled cash assistance: User journeys in Burundi

Documents

Monday 7 Dec 2020 | Burundi | English | French | Mobile for Humanitarian Innovation | Report | Research | Resource |

This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid.

Displacement and Connectivity in Latin America

Video

Wednesday 2 Dec 2020 | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Presentation | Refugees and forced migrants | Thrive LATAM Sessions | Video |

In this session, the GSMA Mobile for Humanitarian Innovation programme, the UN Refugee Agency (UNHCR) and the International Rescue Committee explored the critical importance of access to mobile technology and essential information sharing among refugees...

Digital Literacy Training Guide

Document

Monday 2 Nov 2020 | English | Global | Mobile for Humanitarian Innovation | Mobile Money | Resource | Toolkit | Uganda |

The purpose of this guide is to prepare mobile money agents and digital literacy change agents to educate people in their communities about the benefits of mobile money services and how to use them.

Mobile money in the time of a crisis: Interview with the World Food Programme

Video

Wednesday 14 Oct 2020 | Building the financial ecosystem | English | Global | Mobile for Humanitarian Innovation | Mobile Money | Resource | Video |

As part of the Mobile Money Leadership Forum at GSMA Thrive Africa, we asked Enrica Porcari, Chief Information Officer at the World Food Programme, for her perspectives on the unique role of mobile money in humanitarian contexts during a crisis.

Humanitarian Innovation in Africa: Focus on Resilience to Climate Change

Video

Tuesday 29 Sep 2020 | Mobile for Humanitarian Innovation | Presentation | Resource | Thrive Africa Side Sessions | Video |

Digital technology has the power to help improve the food security and climate change resilience of rural communities. With a spotlight on our Innovation Fund grantees and Strategic Partnerships projects, we demonstrated how and why this topic ...

Co-creating for Accessibility: Inclusive Methodologies for Humanitarian Contexts

Video

Tuesday 29 Sep 2020 | Mobile for Humanitarian Innovation | Presentation | Resource | Thrive Africa Side Sessions | Video |

This session introduced participants to human centred design principles and present research findings from recent research conducted in Nairobi. The goal was to both give practitioners the tools to inclusively engage end users in the design ...

The Humanitarian Connectivity Charter: Partnerships in Crisis

Video

Wednesday 30 Sep 2020 | Mobile for Humanitarian Innovation | Presentation | Resource | Thrive Africa Side Sessions | Video |

This session shared lessons from Humanitarian Connectivity Charter signatories on how they’ve successfully partnered with humanitarians to provide support during times of crisis.

Digital Protection in the Design and Delivery of Digital Humanitarian Assistance

Video

Wednesday 30 Sep 2020 | Mobile for Humanitarian Innovation | Presentation | Resource | Thrive Africa Side Sessions | Video |

As the number of vulnerable populations that require humanitarian assistance rises, in both protracted conditions and sudden onset emergencies like COVID-19, there is a need to ensure that mobile and digital solutions do not exacerbate existing ...

Mobile for Humanitarian Innovation Podcast – Episode 9:
Adopting New Technologies

Video

Wednesday 9 Sep 2020 | Mobile for Humanitarian Innovation | Podcasts | Video |

In Episode 9, Jaki Mebur (Market Engagement Manager at GSMA), Hamse Koshin (MEAL Specialist at Care International Somalia and Somaliland) and Ali Bosir (Head of Business Development at Telesom Somaliland) ...

Mobile for Humanitarian Innovation Podcast – Episode 8:
Human-Centred Design

Video

Thursday 30 Jul 2020 | Kenya | Mobile for Humanitarian Innovation | Podcasts | Resource | Video |

In Episode 8, Zoe Hamilton (Insights Manager at GSMA), Mark Kamau (Head User Experience Designer at BRCK) and Aline Alonso (Design Researcher at Butterfly Works) discuss methodologies for inclusivity in humanitarian assistance. Specifically, the panel disc

The digital lives of refugees and Kenyans with disabilities in Nairobi

Document

Monday 27 Jul 2020 | Assistive Tech | English | Kenya | Mobile for Humanitarian Innovation | Refugee crisis | Report | Research | Sub-Saharan Africa |

This research focuses on disability, using human-centred design methods to better understand how refugees and Kenyans with visual and hearing impairments in Nairobi use mobile technology and potential opportunities that it could provide.

Human-centred design in humanitarian settings: Methodologies for inclusivity

Document

Monday 27 Jul 2020 | English | Kenya | Mobile for Humanitarian Innovation | Refugee crisis | Report | Research | Sub-Saharan Africa |

This report documents the human-centred design process used in a project conducted in 2020 in Nairobi, Kenya.

Partnering During Crisis: Executive summary and JazzCash Pakistan case study, in Urdu / بحرانوں کے دوران شراکت داری: مختصر خلاصہ اور جاز اور جاز کیش، پاکستان کیس سٹڈی

Document

Tuesday 7 Jul 2020 | Case studies | Case study | Disaster response | Mobile for Humanitarian Innovation | Pakistan | South Asia |

بحرانوں کے دوران شراکت داری: مختصر خلاصہ اور جاز اور جاز کیش، پاکستان کیس سٹڈی

Partnering During Crisis: Executive summary and Jawwal/Paltel Group case study, in Arabic / الشراكة أثناء الأزمات: ملخّص تنفيذي و مجموعة جوّال/بالتل , فلسطين دراسة الحالة

Document

Tuesday 23 Jun 2020 | Arabic | Case studies | Case study | Disaster response | Middle East and North Africa | Mobile for Humanitarian Innovation | Palestine | Refugee crisis | Resource |

الشراكة أثناء الأزمات: ملخّص تنفيذي و مجموعة جوّال/بالتل , فلسطين دراسة الحالة

Partnering During Crisis: Executive summary and Vodacom Mozambique case study, in Portuguese / Parceria Durante uma Crise: Sumário executivo e Vodacom, Moçambique estudo de caso

Document

Wednesday 10 Jun 2020 | Case study | Global | Mobile for Humanitarian Innovation | Mozambique | Portuguese | Resource | Sub-Saharan Africa |

Parceria Durante uma Crise: Sumário executivo e Vodacom, Moçambique estudo de caso

Partnering During Crisis: Executive summary and Zain Cash Iraq case study, in Arabic / الشراكة أثناء األزمات: ملخصتنفيذي و زين كاش ,العراق دراسة الحالة

Document

Wednesday 20 May 2020 | Arabic | Case studies | Case study | Disaster response | Iraq | Middle East and North Africa | Mobile for Humanitarian Innovation | Refugee crisis | Resource |

الشراكة أثناء األزمات: ملخصتنفيذي و زين كاش ,العراق دراسة الحالة

Mobile for Humanitarian Innovation: Annual Report

Document

Friday 1 May 2020 | Disaster response | Global | Innovation fund and grants | Mobile access and use | Mobile for Humanitarian Innovation | Policy and regulation | Preparedness | Refugee crisis | Report | Resource |

This report shares some of the 2019 highlights and the progress made from the work of M4H and their partners.

Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations

Documents

Tuesday 28 Apr 2020 | Disaster response | Global | Interoperability | Iraq | Mobile for Humanitarian Innovation | Mozambique | Pakistan | Palestine | Preparedness | Report |

This research aims to provide evidence to help MNOs make informed decisions about engaging in partnerships with humanitarian organisations, and to help humanitarian actors better understand their MNO partners and build successful long-term partnerships.

Mobile for Humanitarian Innovation Podcast – Episode 7: Two Years of the Programme

Video

Thursday 26 Mar 2020 | Mobile for Humanitarian Innovation | Podcasts | Video |

In Episode 7, Jenny Caswell (Acting Research & Insights Director, at GSMA), Peter Batali (Executive Director at CTEN) and John Warnes (Innovation Officer on Connectivity for Refugees at UNHCR)  reflect on the past two years of ...

State of the Industry Report on Mobile Money 2019

Documents

Wednesday 25 Mar 2020 | Accelerating Digital and Financial Inclusion | AgriTech | Asia and Australia | Building the financial ecosystem | Case study | Connected Women | Digital Utilities | East Asia and Pacific | Energy | English | Europe and Central Asia | Financial inclusion for women | French | Gender | Global | Global and regional studies | Infographic | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile for Development | Mobile for Humanitarian Innovation | Mobile Money | Mobile Money Programme - filter | Policy and regulation | Regulation | Report | Research | Resource | South Asia | Spanish | State of the industry and trends | Sub-Saharan Africa | Video |

This year’s report examines what one billion registered accounts signify for the mobile money industry, mobile money users and the future of the mobile money ecosystem; moving us a step closer to a digital future for all.

Building a Resilient Industry: How Mobile Network Operators Prepare for and Respond to Natural Disasters

Document

Tuesday 24 Mar 2020 | Disaster response | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Report |

An interactive guide for mobile network operators based on experiences with the Humanitarian Connectivity Charter

Mobile for Development brochure 2020

Document

Wednesday 4 Mar 2020 | AgriTech | Assistive Tech | Connected Society | Connected Women | Digital Identity | Digital Utilities | Ecosystem Accelerator | Global | Mobile for Humanitarian Innovation | Mobile Money | Resource |

GSMA Mobile for Development has recently celebrated its 10-year anniversary. Ten years in which we have grown from a simple but powerful idea to a global team of 130 and a portfolio of projects that have now impacted ...

Proportionate regulation in Uganda: A gateway for refugees accessing mobile services in their own name

Document

Thursday 27 Feb 2020 | Case study | Mobile access and use | Mobile for Humanitarian Innovation | Policy and regulation | Uganda |

This case study examines how adopting a proportionate regulatory policy led to the activation of SIM-enabled services by MNOs and the impact this has had on the lives of refugees in Uganda.

Mobile for Humanitarian Innovation Podcast – Episode 6: Monitoring, Evaluation & Learning (MEL)

Video

Wednesday 19 Feb 2020 | Mobile for Humanitarian Innovation | Podcasts | Video |

In Episode 6, Matthew Downer (Insights Manager, Monitoring & Evaluation at GSMA) and Lydia Tanner (Director at The Research People) discuss Monitoring, Evaluation and Learning (MEL) in reference to digital innovations in the ...

A Monitoring Evaluation and Learning (MEL) Framework for Humanitarian Innovation Programmes

Document

Thursday 13 Feb 2020 | Global | Guidelines | Mobile for Humanitarian Innovation | Report | Resource |

This report outlines the key elements of the MEL framework. It is unique in its approach and it is hoped that other organisations may benefit from using the thinking to adapt their own approach to generate evidence regarding humanitarian innovation.

Humanitarian Cash and Voucher Assistance in Jordan: A Gateway to Mobile Financial Services

Document

Monday 13 Jan 2020 | Jordan | Mobile for Humanitarian Innovation | Resource |

This case study shines a light on the promising landscape of mobile money CVA in Jordan.

Connecting the Frontier: Last-Mile Distribution in Bidi Bidi Settlement, Uganda

Document

Monday 13 Jan 2020 | Mobile for Humanitarian Innovation | Resource | Uganda |

This case study explores the opportunities for mobile money-enabled CVA, some of the challenges that humanitarian organisations and MNOs have faced implementing mobile money in Uganda to date, and more.

Key Trends from Round 3 of the GSMA Mobile for Humanitarian Innovation Fund

Document

Thursday 19 Dec 2019 | Innovation fund and grants | Mobile for Humanitarian Innovation | Resource |

This report analyses trends in applicant profile, target geographies, Mobile Network Operator engagement, thematic focus areas, stage of scale and type of innovation from the GSMA Mobile for Humanitarian Innovation Fund.

Navigating the Shift to Digital Humanitarian Assistance: Lessons from the International Rescue Committee’s Experience

Documents

Wednesday 4 Dec 2019 | Burundi | Cameroon | Chad | East Asia and Pacific | Jordan | Kenya | Middle East and North Africa | Mobile for Development | Mobile for Humanitarian Innovation | Pakistan | Resource | Sub-Saharan Africa |

This case study shares the International Rescue Committee's experience transitioning to digital cash assistance, with a focus on how they are leveraging mobile money platforms.

Mobile for Humanitarian Innovation Podcast – Episode 4: Lessons from the Innovation Fund

Video

Tuesday 29 Oct 2019 | Disaster response | Innovation fund and grants | Mobile for Humanitarian Innovation | Podcasts | Preparedness | South Africa | Video |

In Episode 4, Rosie Afia (Market Engagement Manager at GSMA) and Francois Petousis (Head of Product and Director of Humanitarian Projects at Lumkani) discuss grantee learnings from the M4H Innovation Fund.

Mobile money agent training on the humanitarian code of conduct

Video

Tuesday 1 Oct 2019 | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Video |

In July and August 2019, the GSMA Mobile for Humanitarian Innovation programme conducted training in Rwanda with MTN mobile money agents on the humanitarian code of conduct. This is to ensure that agents working with Rwanda's refugee ...

Mobile for Humanitarian Innovation Podcast – Episode 3: Digital Cash Transfers

Video

Wednesday 25 Sep 2019 | Mobile for Humanitarian Innovation | Mobile Money | Podcasts | Refugee crisis | Video |

In Episode 3, Maha Khan (Research and Insights Director at GSMA) and Rosa Akbari (Senior Advisor of Technology for Development at Mercy Corps) discuss digital cash transfers in humanitarian settings.

Bridging the mobile disability gap in refugee settings

Document

Wednesday 25 Sep 2019 | Assistive Tech | Case study | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Uganda |

Despite facing multiple exclusions there are green shoots demonstrating how digital technology can support persons with disabilities during crises. The aim of this case study is to highlight refugees with disabilities’ access to ...

Mobile for Humanitarian Innovation Podcast – Episode 2: The Ethics of Funding

Video

Wednesday 28 Aug 2019 | Disaster response | Innovation fund and grants | Mobile for Humanitarian Innovation | Podcasts | Preparedness | Refugee crisis | Video |

Tune in to hear the Mobile for Humanitarian Innovation programme discuss key issues with mobile network operators and humanitarian partners in this new podcast series. In Episode 2, Olly Parsons (Senior Market Engagement Manager at ...

The Digital Lives of Refugees

Documents

Tuesday 16 Jul 2019 | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Report | Research | Rwanda | Sub-Saharan Africa | Uganda |

Our new research, produced with UNHCR, looks at the ways in which refugees are using mobile phones to help guide digital interventions by humanitarian organisations and mobile network operators. The research identifies key trends ...

The Digital Lives of Refugees [Video]

Video

Tuesday 16 Jul 2019 | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Refugee crisis | Rwanda | Sub-Saharan Africa | Uganda | Video |

This video showcases key findings from our new research, which looks at the ways refugees in Bidi Bidi settlement (Uganda), Kiziba camp (Rwanda), and urban settings in Jordan are using mobile phones to help guide digital interventions ...

Fadhili’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Louise’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Subira’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Selema’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. In 2016, the ...

Telesom ZAAD: Pushing the mobile money CVA frontier

Document

Monday 3 Jun 2019 | Mobile for Humanitarian Innovation | Somaliland |

This case study reveals the promise of mobile money-enabled cash and voucher assistance programmes in Somaliland.

Mobile for Humanitarian Innovation Podcast – Episode 1: Gender and Inclusivity

Video

Friday 10 May 2019 | Gender | Mobile for Humanitarian Innovation | Podcasts | Refugee crisis | Sub-Saharan Africa | Video |

Tune in to hear the Mobile for Humanitarian Innovation programme discuss key issues with mobile network operators and humanitarian partners in this new podcast series. In Episode 1, Rosie Afia (Market Engagement Manager at GSMA) and ...

GSMA Mobile for Humanitarian Innovation Fund: Disaster Response Portfolio

Video

Wednesday 1 May 2019 | Innovation fund and grants | Mobile for Humanitarian Innovation | Video |

The GSMA Mobile for Humanitarian Innovation Fund aims promote innovation in the use of mobile technology to address humanitarian challenges. This video showcases our Round 1 portfolio, which focuses on disaster response.

GSMA interview with Kelly T. Clements, Deputy High Commissioner of UNHCR

Video

Thursday 25 Apr 2019 | Mobile for Humanitarian Innovation | Video |

During the Ministerial Programme at MWC19, the GSMA Mobile for Humanitarian Innovation programme interviewed Kelly T. Clements, Deputy High Commissioner, UNHCR.

GSMA interview with Ursula Mueller, Assistant Secretary-General of UN OCHA

Video

Thursday 25 Apr 2019 | Mobile for Humanitarian Innovation | Video |

During the Ministerial Programme at MWC19 the GSMA Mobile for Humanitarian Innovation programme interviewed Ursula Mueller, Assistant Secretary-General of UN OCHA.

Mobile money enabled cash aid delivery

Video

Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money | Video |

The role of mobile money in humanitarian contexts.

Mobile money enabled cash aid delivery: Essential considerations for humanitarian practitioners

Documents

Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This report offers guidance for humanitarian practitioners considering mobile money enabled cash and voucher assistance programmes.

Mobile money enabled cash aid delivery: Operational handbook for mobile money providers

Documents

Wednesday 10 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This handbook provides essential background on the humanitarian sector, and cash and voucher assistance programmes, plus outlining the operational steps involved in delivering CVA successfully.

Mobilising cash and voucher assistance programmes: The case for mobile money

Document

Monday 1 Apr 2019 | Mobile for Humanitarian Innovation | Mobile Money |

This report offers recommendations for both humanitarian organisations and mobile money service providers regarding the partnerships required to enable effective and efficient use of mobile money in humanitarian contexts.

Bridging the mobile gender gap for refugees

Document

Monday 25 Mar 2019 | Gender | Mobile for Humanitarian Innovation | Report | Rwanda | Sub-Saharan Africa | Uganda |

A case study of women’s use of mobile phones in Bidi Bidi Refugee Settlement and Kiziba Refugee Camp.

Mobile-enabled energy for humanitarian contexts

Document

Tuesday 26 Feb 2019 | Kenya | Mobile for Humanitarian Innovation | Resource |

The case for pay-as-you-go solar home systems in Kakuma Refugee Camp

Mobile for Humanitarian Innovation 2018 Annual Report

Document

Monday 25 Feb 2019 | Mobile for Humanitarian Innovation | Report | Resource |

The 2018 Annual Report outlines the GSMA Mobile for Humanitarian Innovation (M4H) programme's key achievements and activities throughout the year.

Displaced and Disconnected

Document

Wednesday 20 Feb 2019 | Afghanistan | Bangladesh | Brazil | Burundi | Cameroon | Central African Republic | Chad | Democratic Republic of Congo | Ethiopia | Jordan | Mauritania | Mobile for Humanitarian Innovation | Niger | Nigeria | Report | Rwanda | Tanzania | Turkey | Uganda | Zambia |

This report, produced by UNHCR in partnership with the GSMA, focuses on a relatively under-explored, but nonetheless significant barrier to access among refugees and other displaced persons: legal and regulatory ...

Mobile-enabled utilities

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Harnessing mobile-enabled off-grid energy and water innovations to improve the lives of displaced people

Food security and climate change

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Mobile solutions for food security, adaptation and resilience to climate change

Digital identity

Video

Monday 18 Feb 2019 | Digital Identity | Mobile for Humanitarian Innovation | Video |

Leveraging mobile to enable proof of identification for people affected by humanitarian crises

Gender and inclusivity

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Exploring how mobile-enabled solutions can reduce the gender gap in access to digital humanitarian services and enhance equality and accessibility of assistance for vulnerable segments of the population

Mobile financial services

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Accelerating the provision of mobile financial services to enable digital cash transfers and support the livelihoods and financial empowerment and resilience of disaster-affected populations

Recognising Urban Refugees in Jordan: Opportunities for mobile-enabled identity solutions

Document

Tuesday 22 Jan 2019 | Digital Identity | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Mobile Money | Refugee crisis | Resource |

This report, through an extensive literature review and stakeholder interviews, brings new focus on the complex identity-related challenges faced by urban refugees in Jordan, the tenth largest refugee-hosting nation in the world. ...

Landscaping the digital humanitarian ecosystem

Document

Monday 7 Jan 2019 | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

The GSMA consulted with industry experts across five main thematic areas to better understand the opportunities, benefits and challenges of building a digital ecosystem for humanitarian contexts. These key thematic areas are: - ...

Key Trends from Round 2 of the GSMA Mobile for Humanitarian Innovation Fund

Document

Thursday 20 Dec 2018 | Innovation fund and grants | Mobile for Humanitarian Innovation | Resource |

The GSMA Mobile for Humanitarian Innovation Fund was launched to promote innovation in the use of mobile technology and catalyse shared value partnerships to address humanitarian challenges. This report shares key trends from ...

The 2017 Atlantic Hurricane Season: Mobile industry impact and response in the Caribbean

Document

Friday 30 Mar 2018 | Disaster response | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Preparedness | Resource |

This report captures some of the key ways GSMA members and their partners responded to Hurricanes Irma and Maria in the Caribbean, from before the storms made landfall to the clean-up and restoration efforts. Using first-hand ...

Key Trends from the Inaugural Round of the GSMA Disaster Response Innovation Fund

Document

Friday 9 Mar 2018 | Global | Innovation fund and grants | Mobile for Humanitarian Innovation | Resource |

In September 2017, with support from the UK Department for International Development (DFID), the GSMA launched the Disaster Response Innovation Fund, which aims to catalyse partnerships that are driving innovations seeking to improve ...

Humanitarian Connectivity Charter Annual Report – 2017

Document

Monday 26 Feb 2018 | Disaster response | Global | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Report | Resource |

This year’s GSMA Humanitarian Connectivity Charter Annual Report shares how our signatories continue to contribute to three key trends in digital humanitarianism: displacement and connectivity, humanitarian cash transfers and innovation.

Exercising Business Continuity Plans for Natural Disasters: A Quick Guide for MNOs

Document

Friday 17 Nov 2017 | Disaster response | English | Global | Mobile for Humanitarian Innovation | Preparedness | Resilient technology | Resource |

The main objectives of this guide are to: • Provide an overview of the principles of BCM underpinning the organisation of incident and/or disaster management exercises, from an MNO’s point of view; • Introduce best practices for ...

Humanitarian Payment Digitisation: Focus On Uganda’s Bidi Bidi Refugee Settlement

Document

Friday 10 Nov 2017 | Case studies | Case study | Mobile for Humanitarian Innovation | Mobile Money | Mobile Money Programme - filter | Refugee crisis | Resource | Sub-Saharan Africa | Uganda |

Our latest research report looks at ways that a number of humanitarian organisations have started to collaborate with the private sector, in particular, mobile network operators, and shares insights on the operational success factors ...

Effective Business Continuity Guidelines for Mobile Network Operators

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Tuesday 15 Aug 2017 | Disaster response | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Resource |

This Business Continuity Management (BCM) guidance document will assist Mobile Network Operators in fulfilling their business continuity management obligations. The toolkit is aligned with industry standards and the 2016 GSMA Disaster ...

Refugees and Identity: Considerations for Mobile-enabled Registration and Aid Delivery

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Thursday 20 Jul 2017 | Digital Identity | English | Global | Iraq | Kenya | Middle East and North Africa | Mobile for Humanitarian Innovation | Report | Resource |

An area of increasing focus is the opportunity for mobile and digital technology to play a role in establishing unique, digital identities for refugees. Innovations in mobile technology have also brought about a shift in the way ...

Mobile is a Lifeline: Research from Nyarugusu Refugee Camp, Tanzania

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Tuesday 11 Jul 2017 | English | Mobile for Humanitarian Innovation | Refugee crisis | Report | Resource | Sub-Saharan Africa | Tanzania |

This report explores the socio-economic impact of connectivity for refugees in a large, rural camp setting in Tanzania. In 2016, Vodacom installed a 3G tower in Nyarugusu refugee camp for the first time, providing an opportunity to ...

Landscape Report: Mobile Money, Humanitarian Cash Transfers and Displaced Populations

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Tuesday 23 May 2017 | French | Haiti | Mobile for Humanitarian Innovation | Pakistan | Report | Resource | Rwanda |

Over the past decade, natural disasters and complex emergencies have led to a sharp increase in the need for humanitarian assistance. GSMA data shows that at least 19 markets have more mobile money ...

Italy Earthquake Response and Recovery

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Tuesday 4 Apr 2017 | Case study | Disaster response | English | Europe and Central Asia | Italy | Mobile for Humanitarian Innovation | Resource |

This case study highlights the response, best practices, and lessons learned by MNOs in Italy (TIM, 3 Italia, Wind and Vodafone) as a result of these earthquakes, and outlines priority areas aimed at improving preparedness and response ...

Managing disaster response through mobile: Asia Pacific

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Monday 27 Feb 2017 | Bangladesh | Disaster response | East Asia and Pacific | English | Mobile for Humanitarian Innovation | Myanmar | Resource | South Asia |

The report provides an overview of the Asia Pacific mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as a regional overview, this report focuses on two ...

Managing disaster response through mobile: Middle East and North Africa

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Monday 27 Feb 2017 | Disaster response | English | Iraq | Middle East and North Africa | Mobile for Humanitarian Innovation | Resource | Yemen |

The report provides an overview of the MENA mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as a regional overview, this report focuses on two markets; Iraq ...

Managing disaster response through mobile: Latin America

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Monday 27 Feb 2017 | English | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Report | Resource |

This report provides an overview of the Latin American mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as providing a regional overview, this report focuses ...

New report: Mission Critical Communications

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Monday 27 Feb 2017 | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

This paper introduces eMBMS or LTE-Broadcast by highlighting the commercial benefits of the technology to Mobile Network Operators and most importantly the societal benefits it can deliver via PEWS to people caught up in disaster ...

Humanitarian Connectivity Charter Annual Report 2016

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Thursday 23 Feb 2017 | Disaster response | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

The 2016 Annual Report tells the story of the growth
of the Humanitarian Connectivity Charter from its launch in 2015, to the end of 2016, charting how its footprint has expanded to more than 75 countries, becoming a globally ...

The Importance of mobile for refugees: a landscape of new services and approaches

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Wednesday 1 Feb 2017 | Disaster response | English | Global | Mobile for Humanitarian Innovation | Refugee crisis | Report | Resource | State of the industry and trends |

During 2016 the global refugee crisis continued to grow, with current figures suggesting that more than 65 million people are forcibly displaced, 21.3 million of whom are refugees. This landscaping report provides a snapshot of the ...

Business Continuity Management: Planning for disaster resilience in mobile networks

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Wednesday 4 May 2016 | Disaster response | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Report | Resilient technology | Resource |

The Business Continuity Management report aims to highlight the measures undertaken by mobile network operators in order to increase the resilience of their business, of the services they provide and the communities they serve. ...