Mobile for Development Resources

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d.light and RE-VOLT: Pay-as-you-go solar service driving mobile money adoption in Haiti

Document

Wednesday 25 Apr 2018 | Case studies | Case study | Energy | English | Haiti | Innovation fund and grants | Latin America & the Caribbean | Mobile access and use | Mobile for Development Utilities | Mobile internet | Mobile Money | Mobile Money Programme | Product development and product design | Resource | User insights and data |

In December 2015, the GSMA Mobile for Development Utilities programme awarded an 18-month grant to d.light, in partnership with RE-VOLT and Digicel, to scale up a lease-to-own energy model in Haiti through the distribution of ...

Webinar – How mobile operators can support improved transparency in agri value chains

Video

Thursday 19 Apr 2018 | AgriTech | English | Global | Research | Resource | Video | Webinar |

Watch the latest knowledge-sharing webinar from the GSMA mAgri programme as we explore how value chain and agribusinesses selection impact the implementation of last mile agricultural digitisation services for MNOs The webinar ...

Introducing the GSMA Mobile Money Certification

Video

Thursday 12 Apr 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile for Development | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | Video |

The GSMA Mobile Money Certification defines and promotes excellence in the provision of mobile money services. It is based on independent assessments of a provider's ability to deliver secure and reliable services, to protect the ...

GSMA Mobile Money Certification Principles

Documents

Thursday 12 Apr 2018 | Digital Inclusion | Digital literacy | Digital skills | East Asia and Pacific | Ecosystem payments | English | Europe and Central Asia | Financial services products | French | Global | Guidelines | Industry assets and standards | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Resource | Social impact and behavioural change | South Asia | Sub-Saharan Africa | Toolkit |

The Certification comprises eight principles, which are further divided into sub-principles. This document explains the eight principles in detail.

Bangladesh: Mobile industry driving growth and enabling digital inclusion

Documents

Monday 9 Apr 2018 | Bangladesh | English | Mobile for Development | Research | Resource | South Asia |

The GSMA today released a new report outlining the rapid growth of the Bangladesh mobile industry over the last decade, which now places it as the fifth largest mobile market in Asia Pacific. The GSMA Intelligence country overview also ...

Taxation in Bangladesh: Enhancing mobile connectivity across Bangladesh through a more efficient tax system

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Thursday 5 Apr 2018 | Affordability and tax | Bangladesh | East Asia and Pacific | English | Mobile for Development | Resource |

Mobile telephone services are playing an increasingly important role in supporting economic growth and social inclusion in the developing world. Mobile penetration and affordability enhance digital connectivity by expanding internet ...

Living Goods Uganda: A community health service leveraging mobile technology

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Thursday 5 Apr 2018 | Case study | Content creation and stylization | Digital literacy | Digital skills | English | mHealth | Mobile access and use | Mobile internet | Operational best practices | Product development and product design | Resource | Sub-Saharan Africa | Uganda |

By providing frontline health workers with smartphone based job aids and delivering life-saving maternal and newborn child health (MNCH) information directly to end-users, Living Goods has improved the nutrition knowledge and ...

Creating mobile health solutions for behaviour change: A study of eight services in the mNutrition Initiative portfolio

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Thursday 5 Apr 2018 | Content creation and stylization | Digital literacy | Digital skills | English | Ghana | Kenya | Malawi | mHealth | Mobile access and use | Mobile internet | Mozambique | Nigeria | Product development and product design | Report | Resource | Sub-Saharan Africa | Tanzania | Uganda | User insights and data | Zambia |

For the last four years, the GSMA mHealth programme, under the mNutrition Initiative funded by UK aid, has been working with mobile operators and other mobile and health sector stakeholders to support the launch and scale of mobile ...

Africa Water Enterprises: Using IoT to monitor and introduce pre-payment for remote water stands in The Gambia

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Tuesday 3 Apr 2018 | Case study | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Product development and product design | Resource | Sub-Saharan Africa | Water |

In 2015, Africa Water Enterprises (AWE) was awarded a grant from the GSMA Mobile for Development Utilities programme to install 100 eWATERtaps in The Gambia. The eWATER system managed water distribution and bill collection to improve ...

The 2017 Atlantic Hurricane Season: Mobile industry impact and response in the Caribbean

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Friday 30 Mar 2018 | Humanitarian Connectivity Charter | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Preparedness | Resource | Response |

This report captures some of the key ways GSMA members and their partners responded to Hurricanes Irma and Maria in the Caribbean, from before the storms made landfall to the clean-up and restoration efforts. Using first-hand ...

Mobile money interoperability in Bolivia: A case study for Latin America

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Thursday 29 Mar 2018 | Case studies | Case study | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Interoperability | Latin America & the Caribbean | Mobile access and use | Mobile for Development | Mobile internet | Mobile Money | Mobile Money Programme | Report | Resource |

Bank-to-mobile money transfers represent an increasing percentage of mobile money transaction values. Mobile money providers around the globe are considering options to provide direct communication with the traditional financial ...

Digital Identity for Smallholder Farmers: Insights from Sri Lanka

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Thursday 29 Mar 2018 | Digital Identity | Mobile Money | Report | Resource | South Asia | Sri Lanka |

This report highlights key findings from the Digital Identity programme’s qualitative research in Sri Lanka, which was designed to help improve the mobile industry’s understanding of farmers’ identity-related needs and pain points, as ...

A framework to understand women’s mobile-related safety concerns in low-and middle-income countries

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Wednesday 28 Mar 2018 | Connected Women | Digital Inclusion for Women | English | Gender | Global | Mobile access and use | Mobile Internet for Women | Operational best practices | Report | Research | Resource | Safety and harassment | Social impact and behavioural change |

There is a paradoxical relationship between mobile technology and women’s safety; while access to a mobile can make a woman feel safer, mobiles can also be a conduit for threats and these can act as a barrier to access and usage. Based ...

Start-ups and Mobile in Emerging Markets: Issue 2, Spring 2018

Document

Monday 26 Mar 2018 | Ecosystem Accelerator | Innovation fund and grants | Resource |

This is the second issue of our new publication format, which has been designed to best capture the evolution of a fast-moving space. This publication has a wide range of stakeholders in mind, including: mobile ...

Webinar – Healthy Pregnancy, Healthy Baby: Best practices from one of the largest mHealth services in Sub-Saharan Africa

Video

Wednesday 14 Mar 2018 | Case study | English | Gender | mHealth | Mobile access and use | Mobile internet | Mobile literacy | Product development and product design | Resource | Social impact and behavioural change | Sub-Saharan Africa | Tanzania | User insights and data | Video | Webinar |

Healthy Pregnancy, Healthy Baby (HPHB) is a mobile health text-messaging service available across four major mobile network operators (MNOs) in Tanzania - Airtel, Tigo, Vodacom and Zantel. The service delivers localised, timely and ...

Coming soon: The GSMA Mobile Money Certification

Video

Monday 12 Mar 2018 | Digital Inclusion | Digital literacy | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile access and use | Mobile internet | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Resilient technology | Resource | Video |

Stay tuned for the GSMA Mobile Money Certification - a global industry initiative launching 12 April 2018. https://www.youtube.com/watch?v=SkPPMxEXv8g  

Key Trends from the Inaugural Round of the GSMA Disaster Response Innovation Fund

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Friday 9 Mar 2018 | Global | Innovation fund and grants | Mobile for Humanitarian Innovation | Resource |

In September 2017, with support from the UK Department for International Development (DFID), the GSMA launched the Disaster Response Innovation Fund, which aims to catalyse partnerships that are driving innovations seeking to improve ...

Roadmap for Digital Birth Registration: Insights on Scale and Sustainability from Pakistan

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Thursday 8 Mar 2018 | Digital Identity | Digital Inclusion | Mobile Money | Pakistan | Report | Resource |

We have produced this Roadmap for Digital Birth Registration as a guide for MNOs and their partners who are seeking opportunities to achieve greater impact, efficiency and efficacy in digital birth registration. Drawing ...

Video: 2017 State of the Industry Report on Mobile Money

Video

Monday 26 Feb 2018 | Big data | Digital Inclusion | Digital literacy | East Asia and Pacific | Ecosystem payments | English | Europe and Central Asia | Financial services products | Global | Global and regional studies | international remittances | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile Money | Mobile Money APIs | Mobile Money for Women | Mobile Money Hackathon | Mobile Money Programme | Resilient technology | Resource | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data | Video |

https://www.youtube.com/watch?v=vf64Zg0rktU 2017 saw a number of new trends in mobile money – from the accelerated growth of bank-to-mobile interoperability, to the emergence of South Asia as the fastest growing region, and a raft ...

2017 State of the Industry Report on Mobile Money

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Monday 26 Feb 2018 | Digital Inclusion | Digital Inclusion for Women | East Asia and Pacific | Ecosystem payments | Energy | English | Europe and Central Asia | Financial services products | French | Gender | Global | Global and regional studies | international remittances | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile for Development | Mobile for Development Utilities | Mobile internet | Mobile Internet for Women | Mobile Money | Mobile Money APIs | Mobile Money for Women | Mobile Money Hackathon | Mobile Money Programme | Policy and regulation | Refugee crisis | Report | Research | Resource | Social impact and behavioural change | South Asia | Spanish | State of the industry and trends | Sub-Saharan Africa | User insights and data | Water |

2017 saw a number of new trends in mobile money – from the accelerated growth of bank-to-mobile interoperability, to the emergence of South Asia as the fastest growing region, and a raft of innovations designed to reach the most ...

Humanitarian Connectivity Charter Annual Report – 2017

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Monday 26 Feb 2018 | Global | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Preparedness | Refugee crisis | Report | Resource | Response |

This year’s GSMA Humanitarian Connectivity Charter Annual Report shares how our signatories continue to contribute to three key trends in digital humanitarianism: displacement and connectivity, humanitarian cash transfers and innovation.

The Mobile Gender Gap Report 2018

Documents

Monday 26 Feb 2018 | Connected Women | Digital Inclusion for Women | English | Gender | Mobile for Development | Mobile Internet for Women | Mobile Money for Women | Report | Resource |

The Mobile Gender Gap Report 2018 reveals for the first time the magnitude of the gender gap in mobile internet use across low- and middle-income countries, as well as highlighting the persistent gender disparity in mobile ownership ...

Access to Mobile Services and Proof of Identity

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Saturday 23 Feb 2019 | Digital Identity | English | Global | Mobile Money | Policy and regulation | Report | Resource |

The ability to prove one’s identity is essential to securing both rights and access to a number of life-enhancing services including healthcare, voting, education, financial services, employment and social protections. As we continue...

The Impact of Mobile on People’s Happiness and Well-Being

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Wednesday 14 Feb 2018 | Global | Mobile access and use | Report | Resource | Social impact and behavioural change |

This report written in conjunction with Gallup, is part of the GSMA’s ongoing commitment to assessing the impact of the mobile industry on social and economic ...

Healthy Pregnancy, Healthy Baby – A mobile health service offered in partnership with leading mobile operators in Tanzania

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Monday 12 Feb 2018 | Case study | Content creation and stylization | Digital literacy | English | Local content | mHealth | Mobile access and use | Mobile internet | Product development and product design | Resource | Sub-Saharan Africa | Tanzania | User insights and data |

Healthy Pregnancy, Healthy Baby (HPHB) is an mHealth value added service (VAS) that delivers pregnancy and maternal and newborn child health content via SMS. Thanks to the successful partnership with leading mobile operators, ...

KopaGas: Mobile-enabled Pay-as-you-Cook service in Tanzania

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Wednesday 7 Feb 2018 | Business model | Case study | Energy | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Mobile internet | Product development and product design | Resource | Sub-Saharan Africa | Tanzania |

In 2015, the GSMA Mobile for Development Utilities programme awarded an Innovation Fund grant to KopaGas, to design a low-cost smart meter for Liquid Petroleum Gas (LPG) canisters. Through a PAYG model, customers were able to purchase ...

Enabling rural coverage: regulatory and policy recommendations to foster mobile broadband coverage in developing countries

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Monday 5 Feb 2018 | Affordability and tax | Connected Society | English | Global | Guidelines | Mobile access and use | Mobile internet | Operational best practices | Policy and regulation | Report | Resource | Rural network coverage | Social impact and behavioural change | State of the industry and trends | Toolkit |

This report responds to the need of tackling the regulatory barriers preventing operators from extending coverage of mobile broadband networks to rural areas in emerging ...

Tanzania rural coverage pilots performance report

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Monday 5 Feb 2018 | Connected Society | Digital Inclusion | Digital Inclusion for Women | Digital literacy | Digital skills | English | Local content | Mobile access and use | Mobile internet | Mobile Internet for Women | Mobile literacy | Operational best practices | Report | Resource | Rural network coverage | Social impact and behavioural change | Sub-Saharan Africa | Tanzania |

In July 2016, under the aegis of the GSMA, Airtel, Tigo and Vodacom agreed to test for the first time in Africa a tripartite national roaming agreement in Tanzania to provide mobile broadband connectivity to rural and remote ...

Instant Payment Notification (IPN) Hub: Accelerating the Pay-As-You-Go (PAYG) Utilities sector through mobile money

Document

Monday 29 Jan 2018 | Case study | Digital Inclusion | Energy | English | Financial services products | Industry assets and standards | Interoperability | Mobile access and use | Mobile for Development Utilities | Mobile Money | Mobile Money for Women | Mobile Money Programme | Product development and product design | Resource | Rwanda | Sub-Saharan Africa |

Globally, 1.2 billion people lack access to electricity. The pay-as-you-go (PAYG) solar industry uses an innovative model to provide customers access to electricity in remote areas while allowing them to pay for it incrementally using ...

Mobile Internet Skills Training Toolkit: Tigo Rwanda Pilot Evaluation

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Friday 19 Jan 2018 | Case study | Connected Society | Digital Dividend | Digital Inclusion | Digital Inclusion for Women | Digital literacy | Digital skills | English | Mobile access and use | Mobile internet | Mobile Internet for Women | Mobile literacy | Resource | Rwanda | Sub-Saharan Africa | Toolkit |

A lack of basic digital skills is one of the key barriers to internet adoption across the world. In order to rectify this, the GSMA’s Connected Society team has developed the Mobile Internet Skills Training Toolkit (MISTT), a set of ...

Opportunities in agricultural value chain digitisation: Learnings from Ghana

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Monday 15 Jan 2018 | AgriTech | Case studies | Case study | Content creation and stylization | English | Ghana | Mobile access and use | Mobile internet | Mobile Money | Mobile Money Programme | Operational best practices | Product development and product design | Resource | Sub-Saharan Africa | User insights and data |

The deployment of digital solutions in the so-called last mile of agricultural value chains allows agribusinesses to address a range of business challenges and maximise operational efficiencies and real-time visibility in the supply ...

Going greenfield with utility pay-as-you-go models: Enabling access to water, sanitation and energy in and beyond East Africa

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Wednesday 20 Dec 2017 | Energy | English | Middle East and North Africa | Mobile access and use | Mobile for Development Utilities | Mobile internet | Product development and product design | Research | Resource | Sanitation | South Asia | Sub-Saharan Africa | User insights and data | Water |

Pay-as-you-go (PAYG) services have been hugely successful in supporting clean energy solutions, with PAYG solar sales exceeding 1.6 million by mid-2017. The growth of PAYG solar, concentrated in East Africa, has driven entrepreneurs to ...

Blockchain for Development: Emerging Opportunities for Mobile, Identity and Aid

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Thursday 14 Dec 2017 | Digital Identity | Global | Report | Research | Resource |

Of all the emerging technologies that are likely to shape the future of international development, perhaps none is getting more attention today than blockchain. But for many mobile network operators (MNOs) and their partners within the ...

Loowatt: Using mobile tools to support the provision of urban sanitation services in Madagascar

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Wednesday 6 Dec 2017 | Business model | Case study | English | Innovation fund and grants | Madagascar | Mobile for Development Utilities | Resource | Sanitation | Social impact and behavioural change | Sub-Saharan Africa | Water |

In 2015 Loowatt was awarded an M4D Utilities grant, in partnership with Airtel Madagascar, to use mobile technology to support the service and maintenance of 100 waterless household toilets. Customers used mobile money ...

Bangladesh: Driving mobile-enabled digital transformation

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Sunday 3 Dec 2017 | Bangladesh | English | Gender | Mobile access and use | Mobile internet | Mobile Internet for Women | Report | Resource | Social impact and behavioural change | South Asia |

GSMA Intelligence is today releasing its latest report examining the positive impact mobile technology can have on the people of Bangladesh, and how mobile technology can accelerate Bangladesh’s progress towards attainment of the ...

Reforming mobile sector taxation in Argentina: A path towards a more efficient tax system, greater digital inclusion and increased prosperity

Documents

Monday 20 Nov 2017 | Affordability and tax | Argentina | Connected Society | English | Latin America & the Caribbean | Mobile access and use | Policy and regulation | Report | Research | Resource | Social impact and behavioural change | Spanish | State of the industry and trends |

Mobile telephone services play an increasingly important role in supporting and delivering development, economic growth and social inclusion. In Argentina, 2G connectivity is ubiquitous but the country has not yet transitioned fully to ...

Sanergy: Exploring the use of mobile-enabled sensors to optimise sanitation waste collection in Kenya

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Sunday 19 Nov 2017 | Case study | English | Innovation fund and grants | Kenya | Mobile access and use | Mobile for Development Utilities | Mobile internet | Product development and product design | Resource | Sanitation | Sub-Saharan Africa |

In 2015 Sanergy was awarded an Mobile for Development (M4D) Utilities grant with SweetSense to install GSM and RFID enabled infrared sensors to record Fresh Life Toilet activity and estimate fill levels. Waste collectors and Fresh-Life ...

Exercising Business Continuity Plans for Natural Disasters: A Quick Guide for MNOs

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Friday 17 Nov 2017 | English | Global | Mobile for Humanitarian Innovation | Preparedness | Resilient technology | Resource | Response |

The main objectives of this guide are to: • Provide an overview of the principles of BCM underpinning the organisation of incident and/or disaster management exercises, from an MNO’s point of view; • Introduce best practices for ...

Triggering mobile internet use among men and women in South Asia

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Friday 17 Nov 2017 | Affordability and tax | Bangladesh | Connected Society | Connected Women | Digital Inclusion | Digital Inclusion for Women | Digital literacy | Digital skills | English | Gender | India | Mobile access and use | Mobile internet | Mobile Internet for Women | Mobile literacy | Pakistan | Report | Research | Resource | South Asia | Sri Lanka | User insights and data |

Adoption and use of mobile internet is far from universal or equitable, with women, those with less education, rural residents, and the poor accounting for a disproportionate number of non-users. This GSMA Connected Women and GSMA ...

Video: The GSMA Mobile Money Hackathon, Karachi, Pakistan October 2017

Video

Wednesday 15 Nov 2017 | English | Mobile Money | Pakistan | Resource | Video |

Enjoy highlights from the #MobileMoneyHackathon hosted by GSMA, Karandaaz Pakistan, Telenor Bank and Jazz Cash in this video produced by Karandaaz Pakistan.          

Humanitarian Payment Digitisation: Focus On Uganda’s Bidi Bidi Refugee Settlement

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Friday 10 Nov 2017 | Case studies | Case study | Mobile for Humanitarian Innovation | Mobile Money | Mobile Money Programme | Refugee crisis | Resource | Sub-Saharan Africa | Uganda |

Our latest research report looks at ways that a number of humanitarian organisations have started to collaborate with the private sector, in particular, mobile network operators, and shares insights on the operational success factors ...

Wonderkid: Digitising water utilities in Kenya

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Friday 10 Nov 2017 | Case study | English | Kenya | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Product development and product design | Resource | Sub-Saharan Africa | Water |

In 2015, Wonderkid was awarded a Mobile for Development (M4D) Utilities grant to develop and deploy a number of mobile tools for water utilities to improve the quality of their customer care and billing services. Wonderkid worked with ...

Start-ups and Mobile in Emerging Markets: Issue 1, Autumn 2017

Document

Saturday 4 Nov 2017 | Ecosystem Accelerator | Global | Innovation fund and grants | Report | Resource |

We have designed this new publication format to best capture the evolution of a fast-moving space, and with a wide range of stakeholders in mind, including: mobile operators and start-ups, which are at ...

Taxing mobile connectivity in Latin America: A review of mobile sector taxation and its impact on digital inclusion

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Tuesday 31 Oct 2017 | Affordability and tax | Argentina | Brazil | Chile | Colombia | Connected Society | El Salvador | English | Guatemala | Honduras | Latin America & the Caribbean | Mexico | Mobile access and use | Mobile internet | Nicaragua | Paraguay | Policy and regulation | Report | Resource | Social impact and behavioural change | Spanish | State of the industry and trends | Venezuela |

The positive contribution of the mobile sector to the economy is well recognised. However, the tax treatment of the sector is not always aligned with best-practice principles of taxation, and may distort the continued development of ...

2016 Mobile Money in Latin America and the Caribbean

Presentation

Tuesday 31 Oct 2017 | Digital Inclusion | Digital skills | English | Financial services products | Global and regional studies | Latin America & the Caribbean | Mobile access and use | Mobile Money | Mobile Money Programme | Presentation | Report | Resource | State of the industry and trends |

This report looks at the growth of mobile money in Latin America and the Caribbean between 2011 and 2016. Mobile money deployments rose at a faster rate in the region than globally, with all sub-regions enjoying consistent growth. ...

Opportunities in agricultural value chain digitisation: Learnings from Côte d’Ivoire

Documents

Monday 30 Oct 2017 | AgriTech | Case studies | Case study | Cote d'Ivoire | Digital skills | English | French | Mobile access and use | Mobile internet | Mobile literacy | Mobile Money | Mobile Money Programme | Operational best practices | Product development and product design | Resource |

Use of digital tools in the last mile of agricultural value chains allows agribusinesses to optimise procurement and business performance and promotes smallholder farmers’ financial inclusion, empowerment through transaction ...

Gham Power: Finding a replicable model for mobile-enabled micro-grids with NCell in Nepal

Document

Tuesday 24 Oct 2017 | Case study | Energy | English | Grants | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Mobile internet | Nepal | Product development and product design | Resource | Rural network coverage | South Asia |

In May 2015, the GSMA Mobile for Development (M4D) Utilities programme awarded Gham Power a grant to expand the capacity of two micro-grids in Nepal, improving energy access for two rural villages and providing energy to two NCell ...

Country overview: Ghana

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Monday 23 Oct 2017 | English | Gender | Ghana | Mobile access and use | Report | Resource | Sub-Saharan Africa |

GSMA Intelligence has today published the latest in its country overview series, taking a deep dive into the mobile market in Ghana. The report focuses on the mobile industry’s commitment to the UN’s Sustainable Development Goals ...

Taxation and mobile money in Tanzania

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Friday 20 Oct 2017 | Digital Inclusion | English | Financial services products | Global | Mobile access and use | Mobile Money | Mobile Money Programme | Policy and regulation | Presentation | Regulation | Resource | Social impact and behavioural change | Sub-Saharan Africa |

This report examines the impact of taxation on mobile money in Tanzania, in light of the positive impacts of mobile money in the country. Whilst mobile money has increased financial inclusion, it is now being taxed in the same way as ...

Webinar – Opportunities in digitising agricultural value chains: Our learnings so far

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Friday 13 Oct 2017 | AgriTech | Global | Resource | Video | Webinar |

The GSMA mAgri programme hosted a webinar to present the opportunity in agricultural value chain digitisation in developing countries. The webinar focused on the agricultural last mile, specifically the web of relationships and ...

The impact of mobile on expecting mothers and their children

Video

Tuesday 10 Oct 2017 | English | Global | mHealth | Resource | Tanzania | Video |

Our GSMA Director General, Mats Granryd visits two innovative services in Tanzania, a birth registration programme for children under the age of five that has reached over one million children and Wazazi Nipendendi, a service for ...

The impact of mobile on maternal health in Tanzania

Video

Tuesday 10 Oct 2017 | English | Gender | Global | mHealth | Resource | Tanzania | Video |

Our GSMA Chief Regulatory Officer, John Giusti visits two innovative services in Tanzania, a birth registration programme for children under the age of five that has reached over one million children and Wazazi Nipendendi, a service ...

Person-to-government (P2G) payment digitisation: Lessons from Kenya

Document

Thursday 28 Sep 2017 | Case study | Digital Inclusion | Digital literacy | English | Financial services products | French | Interoperability | Kenya | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme | Resource | Sub-Saharan Africa |

This report looks deep into how mobile money has shaped the Kenyan P2G payments journey, based on research conducted by the Bankable Frontiers Associates (BFA), ...

Guidelines on International Remittances through Mobile Money

Document

Monday 18 Sep 2017 | Digital Inclusion | Digital literacy | Digital skills | Ecosystem payments | English | Financial services products | Global | Guidelines | international remittances | International remittances | Mobile literacy | Mobile Money | Mobile Money Programme | Resource |

This set of guidelines illustrates how the mobile money industry is collaborating to ensure international remittances are facilitated in a safe and secure manner, consistent with global standards and local monetary policies and ...

The Mobile Connectivity Index

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Monday 18 Sep 2017 | Connected Society | Digital Inclusion | Infographic | Local content | Mobile access and use | Mobile internet | Mobile literacy | Resource | Rural network coverage | Social impact and behavioural change |

For the 2018 Mobile Connectivity Index report and infographic please click

Access to energy through mobile is changing lives

Video

Friday 15 Sep 2017 | English | Global | Mobile for Development Utilities | Resource | Tanzania | Video |

The mobile industry is playing a crucial role in achieving Sustainable Development Goal 7: Universal energy access by 2030. New models to deliver energy to underserved consumers are emerging out of a convergence between mobile ...

mHealth Gender Webinar: Key principles and tips to reach women

Video

Wednesday 13 Sep 2017 | Content creation and stylization | Digital literacy | Digital skills | English | Gender | Global | Local content | mHealth | Mobile access and use | Mobile internet | Mobile Internet for Women | Product development and product design | Resource | Toolkit | Video | Webinar |

There is a large and growing gender gap in mobile usage as well as access. There are a number of different reasons for this mobile gap in women’s access to, and use, of mobile, which include affordability, social and cultural norms, ...

Opportunities in agricultural value chain digitisation: Learnings from Uganda

Document

Tuesday 12 Sep 2017 | AgriTech | Business model | English | Mobile access and use | Mobile internet | Report | Resource | Sub-Saharan Africa | Uganda |

Mobile technology can drive efficiencies in the so-called agricultural last mile for agribusinesses and help smallholder farmers, who account for a majority (at least 70 percent) of the food production worldwide, achieve financial ...

Enabling Access to Mobile Services for the Forcibly Displaced

Document

Monday 11 Sep 2017 | Digital Identity | Digital Inclusion | Global | Policy and regulation | Resource |

In this Policy Note, we focus on identity-related barriers preventing Forcibly Displaced Persons (FDPs), including refugees, from accessing mobile connectivity and mobile financial services (MFS). This Note offers several ...

Guatemala – Servicios financieros móviles (SFM): Diagnóstico regulatorio y estudio de mercado

Document

Thursday 31 Aug 2017 | Case studies | Digital Inclusion | Guatemala | Latin America & the Caribbean | Mobile access and use | Mobile Money | Mobile Money Programme | Policy and regulation | Research | Resource | Spanish |

Este documente examina la actual situación de inclusión financiera en Guatemala, haciendo énfasis en su marco regulatorio. El documente compara la situación de Guatemala con algunos de sus pares regionales y provee una serie de ...

Understanding the Identity Gender Gap

Document

Friday 18 Aug 2017 | Digital Identity | Digital Inclusion for Women | English | Gender | Report | Resource |

Official proof of identity is fundamental to an individual’s ability to enforce their rights and secure access to a wide range of vital services such as healthcare, education, mobile connectivity and social protections. For this ...

Effective Business Continuity Guidelines for Mobile Network Operators

Document

Tuesday 15 Aug 2017 | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Resource |

This Business Continuity Management (BCM) guidance document will assist Mobile Network Operators in fulfilling their business continuity management obligations. The toolkit is aligned with industry standards and the 2016 GSMA Disaster ...

mHealth Design Toolkit – Ten principles to launch, develop and scale mobile health services

Document

Thursday 27 Jul 2017 | Content creation and stylization | Digital literacy | English | Global | Local content | mHealth | Mobile access and use | Mobile internet | Operational best practices | Product development and product design | Resource | Toolkit |

The mHealth Design Toolkit is a collection of insights, tools and key principles to increase adoption and customer uptake of mobile health services by involving end-users in the service development process. mHealth services have ...

Mapping the mobile money gender gap: insights from Cote d’Ivoire and Mali

Video

Wednesday 26 Jul 2017 | Case studies | Connected Women | Cote d'Ivoire | Digital Inclusion for Women | Digital literacy | English | French | Gender | Mali | Mobile access and use | Mobile Internet for Women | Mobile literacy | Mobile Money | Mobile Money for Women | Mobile Money Programme | Research | Resource | Sub-Saharan Africa | Video |

Despite significant growth in mobile money over the last decade, there are still wide gender gaps in mobile money account ownership and usage. There is valuable data on the gender gap in mobile financial services, but to better target ...

Mobile money and e-commerce: Three areas of partnership in Southeast Asia

Document

Thursday 20 Jul 2017 | Connected Society | Digital Inclusion | East Asia and Pacific | English | MNOs' operational and strategic issues | Mobile internet | Mobile Money | Mobile Money Programme | Report | Resource | South Asia |

Recently, e-commerce providers have highlighted some of the challenges they face in Southeast Asian markets: cash on delivery payments, limited logistical infrastructure, and a lack of customer trust. Mobile money can support ...

Refugees and Identity: Considerations for Mobile-enabled Registration and Aid Delivery

Document

Thursday 20 Jul 2017 | Digital Identity | English | Global | Iraq | Kenya | Middle East and North Africa | Mobile for Humanitarian Innovation | Report | Resource |

An area of increasing focus is the opportunity for mobile and digital technology to play a role in establishing unique, digital identities for refugees. Innovations in mobile technology have also brought about a shift in the way ...

Social Impact From Rural Connectivity

Video

Wednesday 12 Jul 2017 | Connected Society | Digital Inclusion | Mobile internet | Resource | Rural network coverage | Tanzania | Video |

The GSMA has been working with three mobile operators in Tanzania to support the industry to expand commercially sustainable network coverage for mobile internet services to underserved rural populations. In 2017 the project launched ...

Mobile is a Lifeline: Research from Nyarugusu Refugee Camp, Tanzania

Document

Tuesday 11 Jul 2017 | English | Mobile for Humanitarian Innovation | Refugee crisis | Report | Resource | Sub-Saharan Africa | Tanzania |

This report explores the socio-economic impact of connectivity for refugees in a large, rural camp setting in Tanzania. In 2016, Vodacom installed a 3G tower in Nyarugusu refugee camp for the first time, providing an opportunity to ...

Creating scalable, engaging mobile solutions for agriculture

Document

Tuesday 11 Jul 2017 | AgriTech | Content creation and stylization | English | Global | Local content | Mobile access and use | Mobile internet | Operational best practices | Product development and product design | Report | Resource | Rural network coverage |

A study of six services in the mAgri mNutrition portfolio For the last three years, the GSMA mAgri programme has been working with six mobile network operators (Airtel Malawi, Dialog Sri Lanka, Grameenphone ...

2016 State of Mobile Money in Sub-Saharan Africa

Document

Monday 10 Jul 2017 | Digital Inclusion | Global and regional studies | Mobile Money | Mobile Money Programme | Presentation | Report | Resource | State of the industry and trends | Sub-Saharan Africa |

This report looks at the growth of mobile money in Sub-Saharan Africa over the last decade. Early success in East Africa has spread to other parts of the region in improving financial inclusion, developing the mobile money ecosystem, ...

Taxing mobile connectivity in Sub-Saharan Africa: A review of mobile sector taxation and its impact on digital inclusion

Document

Sunday 9 Jul 2017 | Affordability and tax | Connected Society | Digital Dividend | Digital Inclusion | English | Middle East and North Africa | Mobile access and use | Mobile internet | Policy and regulation | Report | Resource | Sub-Saharan Africa |

The report provides an overview of the tax and fee regime applied to mobile services and its impact on affordability and investment in Sub-Saharan Africa. It explores how mobile sector taxation can raise the affordability barrier in ...

Delivering mobile connectivity in MENA: A review of mobile sector taxation and licence extension

Document

Monday 3 Jul 2017 | Affordability and tax | Connected Society | Digital Dividend | Digital Inclusion | Egypt | English | Iraq | Jordan | Middle East and North Africa | Mobile access and use | Mobile internet | Policy and regulation | Report | Resource | Sub-Saharan Africa |

The report provides an overview of the tax and fee regime applied to mobile services in seven MENA countries: Algeria, Egypt, Morocco, Tunisia, Jordan, Turkey and Saudi Arabia, covering key general taxes, such as VAT and corporation ...

Accelerating affordable smartphone ownership in emerging markets

Video

Monday 3 Jul 2017 | Affordability and tax | Connected Society | Connected Women | Digital Inclusion | Digital Inclusion for Women | Digital literacy | Digital skills | English | Gender | Global | Local content | Mobile access and use | Mobile internet | Mobile Internet for Women | Mobile literacy | Report | Research | Resource | User insights and data |

This is a research study into the smartphone ecosystem landscape and business models that drive affordable smartphone access. It is directed at actors interested in enhancing consumers’ smartphone ownership in emerging markets. ...

Scaling digital health in developing markets

Presentation

Monday 3 Jul 2017 | Digital literacy | Digital skills | English | Latin America & the Caribbean | mHealth | Mobile access and use | Mobile internet | Research | Resource | South Asia | Sub-Saharan Africa |

Digital health is taking its first steps in some African, Asian and Latin American markets, with a widespread view that greater use of technology and digital solutions can help address key healthcare issues: expanding healthcare ...

The State of Mobile Data for Social Good Report

Document

Thursday 29 Jun 2017 | Big data | Digital Identity | Global | Report | Resource |

This report, which identifies over 200 projects or studies leveraging mobile data for social good, aims to survey the landscape today, assess the current barriers to scale, and make recommendations for a way forward. It details some of ...

Easypaisa: A mobile operator-led solar PAYG model for Pakistan

Document

Monday 19 Jun 2017 | Case studies | Case study | Energy | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Mobile internet | Mobile Money Programme | Pakistan | Resource | Rural network coverage | South Asia |

In January 2014, Easypaisa was awarded a Seed grant to trial the sale of 125 solar home systems in Pakistan. Easypaisa worked with two vendors for this project, Roshan Energy and Brighterlite Pakistan to test two different PAYG ...

Mobile Money Payment Toolkit for Utility Service Providers

Document

Wednesday 14 Jun 2017 | Energy | English | Global | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Product development and product design | Resource | Sanitation | Toolkit | Water |

The use of mobile money payment solutions is becoming widespread in utility services, however the integration with mobile money platforms remains a challenge for utility service providers. The Mobile Money Payment Toolkit for ...

Landscape Report: Mobile Money, Humanitarian Cash Transfers and Displaced Populations

Document

Tuesday 23 May 2017 | French | Haiti | Mobile for Humanitarian Innovation | Pakistan | Report | Resource | Rwanda |

Over the past decade, natural disasters and complex emergencies have led to a sharp increase in the need for humanitarian assistance. GSMA data shows that at least 19 markets have more mobile money ...

The IoT development journey for utility enterprises in emerging markets

Document

Monday 22 May 2017 | Energy | English | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Product development and product design | Report | Resource | Sanitation | South Asia | Sub-Saharan Africa | Water |

Written in partnership with Eseye Ltd and with the kind review of PortMoni, this report aims to provide a high-level assessment of the stages which innovative enterprises go through when creating new connected utility systems and ...

Digital Inclusion and Mobile Sector Taxation in El Salvador

Document

Thursday 18 May 2017 | Affordability and tax | Connected Society | Latin America & the Caribbean | Report | Research | Resource |

In 2016, around 80% of the population subscribed to mobile services, but growth in mobile penetration has slowed recently, leaving one in five Salvadorans still unconnected and over two thirds of subscribers yet to benefit from mobile ...

Opening Doors: A Start-Up’s Guide to Working With Mobile Operators in Emerging Markets

Video

Wednesday 3 May 2017 | Country | Ecosystem Accelerator | English | Global | Programme | Resource | Resource Type | Toolkit | Type | Video |

This guide is aimed at start-ups interested in collaborating with mobile operators in emerging markets. The GSMA Ecosystem ...

Country overview: Côte d’Ivoire

Document

Thursday 27 Apr 2017 | Cote d'Ivoire | Digital literacy | English | Financial services products | French | Middle East and North Africa | Mobile access and use | Mobile internet | Mobile literacy | Report | Resource | Video |

Digital technology in Côte d’Ivoire is evolving rapidly, leading to the emergence of new services and applications that are transforming the way people live, work, play and communicate. The large-scale societal adoption and use of ...

Global Mobile Money Dataset

Data

Thursday 27 Apr 2017 | English | Global | Global and regional studies | Mobile Money | Mobile Money Programme | Resource | User insights and data |

The Global Mobile Money Dataset is a MS Excel workbook combining various data sources to enable increased access of mobile money data to support providers and the wider industry in enhancing performance and operational efficiency. The ...

2016 State of Mobile Money in West Africa

Document

Thursday 27 Apr 2017 | Global and regional studies | Mobile Money | Mobile Money Programme | Presentation | Resource | State of the industry and trends | Sub-Saharan Africa | User insights and data |

This report takes a closer look into mobile money in West Africa between 2011 and 2016, in particular the service availability and adoption; an uptick in customers adopting more sophisticated products; and the growth of agent networks ...

Partnering to increase the social impact of mobile

Video

Wednesday 19 Apr 2017 | English | Global | Mobile for Development | Resource | Video |

We are pleased to be working with new partners to increase the socio-economic impact of mobile technology. Together we can use the power of mobile to help achieve the UN Sustainable Development Goals. In this video we hear from: the ...

Italy Earthquake Response and Recovery

Document

Tuesday 4 Apr 2017 | Case study | English | Europe and Central Asia | Humanitarian Connectivity Charter | Italy | Mobile for Humanitarian Innovation | Resource |

This case study highlights the response, best practices, and lessons learned by MNOs in Italy (TIM, 3 Italia, Wind and Vodafone) as a result of these earthquakes, and outlines priority areas aimed at improving preparedness and response ...

The potential of mobile for rural energy access in Mali

Document

Sunday 2 Apr 2017 | Case study | Energy | English | French | Mali | Mobile access and use | Mobile for Development Utilities | Mobile internet | Resource | Sub-Saharan Africa |

For this study, the GSMA Mobile for Development Utilities programme, with the support of the UK government, collaborated with Orange Mali to identify the opportunity for mobile operators (MNOs) to partner with decentralised energy ...

Aadhaar: Inclusive by Design – A Look at India’s National Identity Programme and its Role in the JAM Trinity

Document

Thursday 30 Mar 2017 | Digital Identity | India | Resource |

This report provides some context to the evolution and design of Aadhaar by exploring the identity landscape in India pre- 2009, and by highlighting two other Indian identity programmes that provided important lessons for UIDAI despite ...

Innovate to lead: Showcasing the power of mobile

Video

Sunday 19 Mar 2017 | Global | Mobile for Development | Resource | Video |

These five case studies highlight the value mobile is delivering worldwide and the diversity of challenges it’s addressing in developing markets. Originally launched at the GSMA Mobile for Development seminar at MWC 2017, this video ...

H.M. Queen Máxima of the Netherlands and the Power of Mobile Money

Video

Wednesday 1 Mar 2017 | English | Global | Mobile Money | Resource | Video |

H.M. Queen Máxima of The Netherlands talks about, how over the past 10 years, the rise of Mobile Money has demonstrated the power of mobile technology to reach the financially excluded.

2016 Decade Edition of the State of the Industry Report on Mobile Money

Video

Tuesday 28 Feb 2017 | Ecosystem payments | English | French | Global | Global and regional studies | Mobile for Development | Mobile Money | Mobile Money Programme | Operational best practices | Report | Resource | Spanish | State of the industry and trends |

With our State of the Industry Report on Mobile Financial Services now in its sixth year, this special 2016 edition is an opportunity to reflect on the incredible progress made over the last decade. While mobile money has been around ...

Airtel, Tigo and Vodacom join forces to connect the unconnected in rural Tanzania

Video

Tuesday 28 Feb 2017 | Connected Society | English | Global | Resource | Tanzania | Video |

In order to tangibly support its over 800 members in addressing the 3G coverage challenge, the GSMA in partnerships with local operators is developing and testing innovative solutions for efficient and commercially sustainable ...

Managing disaster response through mobile: Asia Pacific

Document

Monday 27 Feb 2017 | Bangladesh | East Asia and Pacific | English | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Myanmar | Resource | South Asia |

The report provides an overview of the Asia Pacific mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as a regional overview, this report focuses on two ...

Managing disaster response through mobile: Middle East and North Africa

Document

Monday 27 Feb 2017 | English | Humanitarian Connectivity Charter | Iraq | Middle East and North Africa | Mobile for Humanitarian Innovation | Resource | Yemen |

The report provides an overview of the MENA mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as a regional overview, this report focuses on two markets; Iraq ...

Managing disaster response through mobile: Latin America

Document

Monday 27 Feb 2017 | English | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Report | Resource |

This report provides an overview of the Latin American mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as providing a regional overview, this report focuses ...

New report: Mission Critical Communications

Document

Monday 27 Feb 2017 | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

This paper introduces eMBMS or LTE-Broadcast by highlighting the commercial benefits of the technology to Mobile Network Operators and most importantly the societal benefits it can deliver via PEWS to people caught up in disaster ...

Identity for Sustainable Development: An End-user Perspective Report

Document

Friday 24 Feb 2017 | Cote d'Ivoire | Digital Identity | English | Pakistan | Report | Resource | Tanzania |

This report highlights key findings from the GSMA Digital Identity programme’s qualitative research in three countries: Tanzania, Pakistan and Côte d’Ivoire. These countries are at three distinct stages on their journey towards ...

Humanitarian Connectivity Charter Annual Report 2016

Document

Thursday 23 Feb 2017 | English | Global | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Report | Resource |

The 2016 Annual Report tells the story of the growth
of the Humanitarian Connectivity Charter from its launch in 2015, to the end of 2016, charting how its footprint has expanded to more than 75 countries, becoming a globally ...

Licensing mobile money remittance providers: Early lessons

Document

Thursday 23 Feb 2017 | Ecosystem payments | English | Global | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Report | Resource |

A license is typically required to offer international remittance services in conjunction with a mobile money service. This publication analyses the licensing frameworks under the various regulatory regimes in Latin America, Africa and ...

The Importance of mobile for refugees: a landscape of new services and approaches

Document

Wednesday 1 Feb 2017 | English | Global | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Refugee crisis | Report | Resource | State of the industry and trends |

During 2016 the global refugee crisis continued to grow, with current figures suggesting that more than 65 million people are forcibly displaced, 21.3 million of whom are refugees. This landscaping report provides a snapshot of the ...