Mobile for Development Resources

The Connectivity, Needs and Usage Assessment (CoNUA) Toolkit

To address the need for a more evidence-based approach which puts recipients of assistance at the centre, the GSMA partnered with REACH and the Emergency Telecommunications Cluster to produce the Connectivity, Needs and Usage Assessment (CoNUA) Toolkit.

Mobile money enabled cash assistance: User journeys in Burundi

Documents

This report applies a human-centred design approach that empathises with and understands the lived experiences of Concern Burundi’s CVA recipients who are receiving mobile money-enabled humanitarian aid.

Displacement and Connectivity in Latin America

Video

In this session, the GSMA Mobile for Humanitarian Innovation programme, the UN Refugee Agency (UNHCR) and the International Rescue Committee explored the critical importance of access to mobile technology and essential information sharing among refugees...

Digital Literacy Training Guide

Document

The purpose of this guide is to prepare mobile money agents and digital literacy change agents to educate people in their communities about the benefits of mobile money services and how to use them.

Mobile money in the time of a crisis: Interview with the World Food Programme

Video

As part of the Mobile Money Leadership Forum at GSMA Thrive Africa, we asked Enrica Porcari, Chief Information Officer at the World Food Programme, for her perspectives on the unique role of mobile money in humanitarian contexts during a crisis.

Humanitarian Innovation in Africa: Focus on Resilience to Climate Change

Video

Digital technology has the power to help improve the food security and climate change resilience of rural communities. With a spotlight on our Innovation Fund grantees and Strategic Partnerships projects, we demonstrated how and why this topic ...

Co-creating for Accessibility: Inclusive Methodologies for Humanitarian Contexts

Video

This session introduced participants to human centred design principles and present research findings from recent research conducted in Nairobi. The goal was to both give practitioners the tools to inclusively engage end users in the design ...

The Humanitarian Connectivity Charter: Partnerships in Crisis

Video

This session shared lessons from Humanitarian Connectivity Charter signatories on how they’ve successfully partnered with humanitarians to provide support during times of crisis.

Digital Protection in the Design and Delivery of Digital Humanitarian Assistance

Video

As the number of vulnerable populations that require humanitarian assistance rises, in both protracted conditions and sudden onset emergencies like COVID-19, there is a need to ensure that mobile and digital solutions do not exacerbate existing ...

Mobile for Humanitarian Innovation Podcast – Episode 9:
Adopting New Technologies

Video

Wednesday 9 Sep 2020 | Mobile for Humanitarian Innovation | Podcasts | Video |

In Episode 9, Jaki Mebur (Market Engagement Manager at GSMA), Hamse Koshin (MEAL Specialist at Care International Somalia and Somaliland) and Ali Bosir (Head of Business Development at Telesom Somaliland) ...

Mobile for Humanitarian Innovation Podcast – Episode 8:
Human-Centred Design

Video

In Episode 8, Zoe Hamilton (Insights Manager at GSMA), Mark Kamau (Head User Experience Designer at BRCK) and Aline Alonso (Design Researcher at Butterfly Works) discuss methodologies for inclusivity in humanitarian assistance. Specifically, the panel disc

The digital lives of refugees and Kenyans with disabilities in Nairobi

Document

This research focuses on disability, using human-centred design methods to better understand how refugees and Kenyans with visual and hearing impairments in Nairobi use mobile technology and potential opportunities that it could provide.

Human-centred design in humanitarian settings: Methodologies for inclusivity

Document

This report documents the human-centred design process used in a project conducted in 2020 in Nairobi, Kenya.

Partnering During Crisis: Executive summary and JazzCash Pakistan case study, in Urdu / بحرانوں کے دوران شراکت داری: مختصر خلاصہ اور جاز اور جاز کیش، پاکستان کیس سٹڈی

Document

بحرانوں کے دوران شراکت داری: مختصر خلاصہ اور جاز اور جاز کیش، پاکستان کیس سٹڈی

Partnering During Crisis: Executive summary and Jawwal/Paltel Group case study, in Arabic / الشراكة أثناء الأزمات: ملخّص تنفيذي و مجموعة جوّال/بالتل , فلسطين دراسة الحالة

Document

الشراكة أثناء الأزمات: ملخّص تنفيذي و مجموعة جوّال/بالتل , فلسطين دراسة الحالة

Partnering During Crisis: Executive summary and Vodacom Mozambique case study, in Portuguese / Parceria Durante uma Crise: Sumário executivo e Vodacom, Moçambique estudo de caso

Document

Parceria Durante uma Crise: Sumário executivo e Vodacom, Moçambique estudo de caso

Partnering During Crisis: Executive summary and Zain Cash Iraq case study, in Arabic / الشراكة أثناء األزمات: ملخصتنفيذي و زين كاش ,العراق دراسة الحالة

Document

الشراكة أثناء األزمات: ملخصتنفيذي و زين كاش ,العراق دراسة الحالة

Mobile for Humanitarian Innovation: Annual Report

Document

This report shares some of the 2019 highlights and the progress made from the work of M4H and their partners.

Partnering During Crisis: The Shared Value of Partnerships between Mobile Network Operators and Humanitarian Organisations

Documents

This research aims to provide evidence to help MNOs make informed decisions about engaging in partnerships with humanitarian organisations, and to help humanitarian actors better understand their MNO partners and build successful long-term partnerships.

Mobile for Humanitarian Innovation Podcast – Episode 7: Two Years of the Programme

Video

Thursday 26 Mar 2020 | Mobile for Humanitarian Innovation | Podcasts | Video |

In Episode 7, Jenny Caswell (Acting Research & Insights Director, at GSMA), Peter Batali (Executive Director at CTEN) and John Warnes (Innovation Officer on Connectivity for Refugees at UNHCR) reflect on the past two years of ...

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