Mobile for Development Resources

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Vodafone Sakhi: Voices of Impact from India

Video

Monday 19 Aug 2019 | Connected Women | Digital Inclusion for Women | Gender | India | Mobile Internet for Women | Safety and harassment | South Asia | Video |

Mobile has the power to make women feel safer. In 2018, Vodafone Idea launched ‘Sakhi’ across India, an exclusive safety service for women, focused on giving them the confidence to live life fearlessly. Vodafone Sakhi’s features ...

Phumzile Mlambo-Ngcuka, Executive Director, UN Women

Video

Wednesday 27 Feb 2019 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Phumzile Mlambo-Ngcuka, Executive Director of UN Women explains the importance of connecting women.

2018 State of the Industry Report on Mobile Money

Document

Monday 25 Feb 2019 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Financial services products | Global | Global and regional studies | international remittances | Interoperability | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile Money | Mobile Money APIs | Mobile Money Programme | Policy and regulation | Report | Research | Resource | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | Water |

Now processing over $1.3 billion a day, the mobile money industry added a record 143 million registered customers in 2018. In a dynamic and fast-evolving ecosystem, providers are attracting new investments and forming strategic ...

Mobile-enabled energy for humanitarian contexts

Document

Tuesday 26 Feb 2019 | Kenya | Mobile for Humanitarian Innovation | Resource |

The case for pay-as-you-go solar home systems in Kakuma Refugee Camp

Mobile for Humanitarian Innovation 2018 Annual Report

Document

Monday 25 Feb 2019 | Mobile for Humanitarian Innovation | Report | Resource |

The 2018 Annual Report outlines the GSMA Mobile for Humanitarian Innovation (M4H) programme's key achievements and activities throughout the year.

Digital identity opportunities in Zambia

Document

Friday 22 Feb 2019 | Digital Identity | Report | Research | Resource | Zambia |

Over one billion people around the world, including more than 230 million women and girls in the Commonwealth, lack official proof of identity. Recognising that mobile technology and mobile network operators (MNOs) are well-positioned ...

Digital identity opportunities in Uganda

Document

Friday 22 Feb 2019 | Digital Identity | Mobile Money | Report | Research | Resource | Uganda |

Over one billion people around the world, including more than 230 million women and girls in the Commonwealth, lack official proof of identity. Recognising that mobile technology and mobile network operators (MNOs) are well-positioned ...

Digital identity opportunities in Sri Lanka

Document

Friday 22 Feb 2019 | Digital Identity | Report | Research | Resource | Sri Lanka |

Over one billion people around the world, including more than 230 million women and girls in the Commonwealth, lack official proof of identity. Recognising that mobile technology and mobile network operators (MNOs) are well-positioned ...

Digital identity opportunities in Malawi

Document

Friday 22 Feb 2019 | Digital Identity | Malawi | Mobile Money | Report | Research | Resource |

Over one billion people around the world, including more than 230 million women and girls in the Commonwealth, lack official proof of identity. Recognising that mobile technology and mobile network operators (MNOs) are well-positioned ...

Delivering water to urban homes through smart metering and mobile payments – CityTaps

Video

Friday 22 Feb 2019 | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Niger | Product development and product design | Sub-Saharan Africa | Video | Water |

In 2017, the GSMA Mobile for Development Utilities programme awarded CityTaps a grant to scale their prepaid water service platform to enable the urban poor to access affordable and safe running water at home. Their prepaid smart meter ...

Embracing payments as a platform for the future of mobile money

Document

Thursday 21 Feb 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Policy and regulation | Report | Resource |

For over a decade, mobile money has been driving financial inclusion, opening access to digital transactions and giving people the tools to better manage their financial lives. With 690 million registered accounts across 90 countries ...

Intelligent Utilities for All

Document

Monday 25 Feb 2019 | Content creation and stylization | Energy | English | Global | Industry positions | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Operational best practices | Product development and product design | Report | Sanitation | State of the industry and trends | Water |

In this year’s Mobile for Development (M4D) Utilities Annual Report, we are proud to present sector trends through a complete review of the portfolio of organisations the programme has supported through its Innovation Fund. We are ...

Displaced and Disconnected

Document

Wednesday 20 Feb 2019 | Afghanistan | Bangladesh | Brazil | Burundi | Cameroon | Central African Republic | Chad | Democratic Republic of Congo | Ethiopia | Jordan | Mauritania | Mobile for Humanitarian Innovation | Niger | Nigeria | Report | Rwanda | Tanzania | Turkey | Uganda | Zambia |

This report, produced by UNHCR in partnership with the GSMA, focuses on a relatively under-explored, but nonetheless significant barrier to access among refugees and other displaced persons: legal and regulatory ...

The Mobile Gender Gap Report 2019

Documents

Wednesday 20 Feb 2019 | Connected Women | English | Global | Report | Research | Resource |

This report reveals how the mobile gender gap is changing in low- and middle-income countries, ranks the factors preventing equal mobile ownership and mobile internet use, and outlines the opportunities that closing the mobile gender gap represents.

Innovative mobile solutions linking health and identity

Document

Monday 18 Feb 2019 | Benin | Case study | Digital Identity | Lesotho | Mobile Health | Mobile Money | Resource | South Asia | Sri Lanka | Sub-Saharan Africa |

In this case study we will explore four innovative mobile-enabled health solutions in Sub-Saharan Africa and Asia which have been developed to use mobile technology to identify patients to create unique digital health identities to ...

CASALUD: A suite of digital health services for the prevention and management of NCDs

Documents

Monday 18 Feb 2019 | Mexico | mHealth |

Over the last 30 years, Mexico has experienced an epidemiological transition, with a shift away from infectious towards non-communicable diseases (NCDs). In 2016, NCDs accounted for 80 per cent of Mexico’s mortalities and it is ...

Addressing the financial services needs of MSMEs in Sub-Saharan Africa

Presentation

Thursday 14 Feb 2019 |

In a previous blog, we highlighted how mobile money still remains largely ...

Mobile-enabled utilities

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Harnessing mobile-enabled off-grid energy and water innovations to improve the lives of displaced people

Food security and climate change

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Mobile solutions for food security, adaptation and resilience to climate change

Digital identity

Video

Monday 18 Feb 2019 | Digital Identity | Mobile for Humanitarian Innovation | Video |

Leveraging mobile to enable proof of identification for people affected by humanitarian crises

Gender and inclusivity

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Exploring how mobile-enabled solutions can reduce the gender gap in access to digital humanitarian services and enhance equality and accessibility of assistance for vulnerable segments of the population

Mobile financial services

Video

Monday 18 Feb 2019 | Mobile for Humanitarian Innovation | Video |

Accelerating the provision of mobile financial services to enable digital cash transfers and support the livelihoods and financial empowerment and resilience of disaster-affected populations

Mobile Gender Gap Report 2019 Methodology

Document

Friday 31 May 2019 | Connected Women | Digital Inclusion for Women | English | Gender | Global | Mobile Internet for Women | Report | Research | Resource |

This document describes the analysis and modelling undertaken for The Mobile Gender Gap Report 2019 as well as highlighting key areas of methodological change year-on-year.

Digital Equity Policy Brief W20 Japan 2019

Document

Thursday 14 Feb 2019 | Accelerating Digital and Financial Inclusion | Connected Women |

The W20, under the Japanese Presidency, presents this policy brief to outline some of the challenges for women’s access and meaningful use of digital technologies, and to provide guidance for coordinated and effective action by the G20.

Overcoming the Know Your Customer hurdle: Innovative solutions for the mobile money sector

Document

Thursday 31 Jan 2019 | Ecosystem payments | English | Financial services products | Global | Mobile Money | Mobile Money Programme | Regulation | Report | Resource | Sub-Saharan Africa |

Like all financial institutions, mobile money providers have a responsibility to identify their customers and understand the risks these customers may pose before providing services.

Grameenphone Krishi Sheba

Document

Monday 31 Jul 2017 | AgriTech |

Grameenphone Bangladesh scale voice-driven agricultural information service GP Krishi Sheba with a traditional value-added service marketing campaign.

Vodafone Ghana Farmer’s Club

Document

Monday 31 Jul 2017 | AgriTech |

Vodafone Ghana make over 100,000 new network acquisitions through their dedicated Farmer's Club SIM with voice-driven content service and call bundle.

Telenor Pakistan Khushaal Zamindar

Document

Monday 31 Jul 2017 | AgriTech |

Telenor Pakistan's voice-based agricultural service, Khushaal Zamindar, goes viral.

Ooredoo Myanmar Site Pyo

Document

Monday 31 Jul 2017 | AgriTech |

Ooredoo Myanmar's agricultural smartphone app, Site Pyo, supports smallholders suffering the effects of climate change.

Airtel Malawi M’chikumbe 212

Document

Monday 31 Jul 2017 | AgriTech |

Airtel Malawi's voice and text-based content service, M'chikumbe, enhances stretched government agricultural extension network.

Dialog Sri Lanka Govi Mithuru

Document

Monday 31 Jul 2017 | AgriTech |

Dialog Sri Lanka reduce farmers' chemical dependency with their highly personalised Govi Mithuru service.

Mobile for Development Utilities Annual Report

Documents

Friday 22 Jul 2016 | Mobile for Development Utilities |

Achieving SDGs 6 and 7: The promise and impact of mobile technology Over the last five years, the Mobile for Development Utilities programme has been supporting partnerships between the mobile industry and utility service ...

W20 Digital Inclusion Background paper

Document

Friday 30 Mar 2018 | Accelerating Digital and Financial Inclusion |

As Topic Chair of the Digital Inclusion workstream within the W20, the GSMA commissioned this background paper which summarises the present situation of the digital divide, describes the challenges involved, and reviews existing ...

Recommendations for action: bridging the gender gap in Internet and broadband access and use

Document

Monday 19 Nov 2018 | Accelerating Digital and Financial Inclusion |

In March 2017, the Broadband Commission for Sustainable Development’s Working Group on the Digital Gender Divide, co-chaired by the GSMA and UNESCO, launched a report that outlines a set of practical actions that stakeholders can take ...

Accelerating digital and Women financial inclusion for women

Document

Monday 19 Nov 2018 | Accelerating Digital and Financial Inclusion |

The gender gap is not going to close on its own. Its root causes are driven by a complex set of social, economic and cultural barriers. These obstacles can only be overcome with targeted intervention by all stakeholders.The GSMA ...

EQUALS Access Coalition Resources

Document

Monday 19 Nov 2018 |

EQUALS, the Global Partnership to Bridge the Digital Gender Divide is a multi-stakeholder initiative that brings together international organizations, the private sector, government agencies, civil society organizations, ...

Benoit Janin, CEO, Zanzibar Telecom

Video

Friday 27 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Benoit Janin, CEO of Zanzibar Telecom, talks to Connected Women about why digital and financial inclusion of women is such an important issue and explains how Zanzibar Telecom is working to reduce the digital gender gap.

Doreen Bogdan-Martin, Chief of Strategic Planning and Membership, ITU

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Doreen Bogdan-Martin, Chief of Strategic Planning and Membership of the ITU, shares her view of the mobile gender gap in low- and middle-income countries and explains the impact this gap has on women.

Irina Bokova, Former Director General, UNESCO

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Irina Bokova, Former Director General of UNESCO, explains why digital and financial inclusion of women is so important.

Mary Ellen Iskenderian, CEO, Women’s World Banking

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Mary Ellen Iskenderian, CEO of Women's World Banking, shares her views on the importance of financial inclusion of women in low- and middle-income countries and explains what is preventing women from accessing mobile services.

Mats Granryd, Director General, GSMA

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Mats Granryd, Director General of the GSMA, explains why digital and financial inclusion is such an important issue for women in low- and middle-income countries.

Phumzile Mlambo-Ngcuka, Executive Director, UN Women

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Phumzile Mlambo-Ngcuka, Executive Director of UN Women, explains why digital and financial inclusion is such an important issue for women in low- and middle-income countries and shares her views on the primary challenges for addressing ...

Rachel Samren, Executive VP, Millicom

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Rachel Samren, Executive VP of Millicom, explains why digital and financial inclusion of women is such an important issue and shares her views on the main challenges involved in closing the mobile gender gap.

Sonia Jorge, Executive Director, A4AI

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Sonia Jorge, Executive Director of A4AI, explains why it is so important to address the mobile gender gap.

Strive Masiyiwa, Chairman, Econet Wireless

Video

Wednesday 30 May 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Strive Masiyiwa, Founder and Chairman of Econet Wireless, explains why digital and financial inclusion of women is an important issue.

Pradeep Shrivastava, CCO, Robi Axiata

Video

Wednesday 30 May 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Pradeep Shrivastava, CCO of Robi Axiata, talks to Connected Women about why digital and financial inclusion of women is such an important issue and shares what he sees as the primary challenges and solutions for closing the gender gap ...

Supun Weerasinghe, Group CEO, Dialog Axiata

Video

Monday 30 Apr 2018 | Accelerating Digital and Financial Inclusion | Connected Women | Video |

Supun Weerasinghe, Group CEO of Dialog Axiata, talks to Connected Women about why digital and financial inclusion of women is such an important issue and shares what he sees as key for successfully reaching women.

Module 1: Présentation d’internet

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

L'Internet est un immense réseau de millions d'ordinateurs de par le monde, tous reliés entre eux par des lignes téléphoniques, des câbles ou par satellite- et ils peuvent envoyer et recevoir des informations à travers le monde. C'est ...

Connected Society: Delivering digital inclusion for all

Document

Wednesday 30 Jan 2019 | Connected Society | Global | Resource |

The GSMA Connected Society Programme works with the mobile industry and key stakeholders to increase access to and adoption of the mobile internet, focusing on underserved population groups. The unconnected population is ...

Module 1: Introduction to the Internet

Video

Friday 1 Jun 2018 | MISTT Module Videos |

The internet is a huge network of millions of computers around the world, all connected to each other with phone lines, satellites and cables – and they can send and receive information across our planet. It’s like a massive library of ...

Module 2: WhatsApp

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

WhatsApp est un service de messagerie disponible sur l'Internet mobile, qui facilite la communication avec sa famille, ses amis et entre collègues de travail. C'est un système semblable aux messages SMS par téléphone, mais avec ...

Module 2: WhatsApp

Video

Friday 1 Jun 2018 | MISTT Module Videos |

WhatsApp is a messaging service on the mobile internet that makes it easy to connect with family, friends and people you do business with. It’s a bit like sending an SMS, but you can also send voice messages, photos and videos. It also ...

Module 3: YouTube

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

YouTube est un site sur internet, par lequel vous pouvez visionner des vidéos sur votre portable. YouTube vous offre un très grand nombre de vidéos de toutes sortes: films, musique, sport, et bien d'autres. Vous trouverez également des ...

Module 3: YouTube

Video

Friday 1 Jun 2018 | MISTT Module Videos |

YouTube is a place on the mobile internet that lets you watch videos on your phone. YouTube has many different videos you can watch, like movies, music videos, sports and others. There are also videos that teach you how to do things – ...

Module 4: Google

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

Google est un moteur de recherche accessible sur l'Internet mobile. Il vous aide à faire des recherches sur tous les sujets qui peuvent vous intéresser, y compris pour rechercher du travail, un endroit à visiter, des recettes de ...

Module 4: Google

Video

Friday 1 Jun 2018 | MISTT Module Videos |

Google is a search engine on the mobile internet. It helps you to search for information on anything you are interested in, including jobs, places, recipes, movies, songs, news and much more. Google is just one type of search engine. ...

Module 5: Wikipédia

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

Wikipédia, sur l'Internet mobile, est un énorme réservoir d'informations et de connaissances, une encyclopédie sur votre portable, qui pourra vous fournir instantanément tous les renseignements que vous voulez sur n’importe quel sujet. ...

Module 5: Wikipedia

Video

Friday 1 Jun 2018 | MISTT Module Videos |

Wikipedia is a place on the internet, where you can search for knowledge and information. It’s like an encyclopedia on your phone, that provides instant information on any subject. You can use Wikipedia to help your children with their ...

Module 6: Facebook

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

Facebook est ce qu'on appelle un ´réseau social'. Facebook vous permet d'être en contact constant avec les gens de votre propre communauté, mais aussi du reste du monde grâce à l'Internet mobile. On peut se servir de Facebook pour ...

Module 6: Facebook

Video

Friday 1 Jun 2018 | MISTT Module Videos |

Facebook is what’s known as a ‘social network.’ Facebook can help you connect with people in your community and all over the world through the mobile internet. You can use Facebook to stay in touch with family, friends and people you ...

Module 7: La Sécurité en Ligne

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

Internet est un endroit incroyable mais il faut faire attention. Si vous vous comportez sur Internet comme vous le feriez dans un vrai lieu public - par exemple un marché local - vous pouvez rester en sécurité.

Module 7: Online Safety

Video

Friday 1 Jun 2018 | MISTT Module Videos |

The internet is an amazing place but you do need to be careful. If you treat it like you would a real-life public place – for example the local market place – you will be able to help keep you and your family safe.

Module 8: Mobile Money

Video

Friday 1 Jun 2018 | MISTT Module Videos |

A mobile money account is like having a wallet on your phone. With mobile money you can send and receive money from people, and make payments just using your phone - without having a bank account! Unlike with cash, you do not have to ...

Module 8: Mobile Money

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

Un compte d'argent mobile ou mobile money, c'est comme avoir un portefeuille sur votre téléphone. Avec la mobile money, vous pouvez envoyer et recevoir de l'argent de personnes et effectuer des paiements en utilisant simplement votre ...

Module 9: Android

Video

Friday 1 Jun 2018 | MISTT Module Videos |

Android enabled devices are widely used by many people across the world. They will help you to: search for the latest news and information, share pictures with friends and enjoy your favourite music and sport. You can get a map and ...

Module 9: Android

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

Les Smartphones Android sont largement utilisés par de nombreuses personnes à travers le monde. Ils vous aideront à : rechercher les dernières nouvelles et informations, partager des photos avec des amis et profiter de votre musique et ...

Recognising Urban Refugees in Jordan: Opportunities for mobile-enabled identity solutions

Document

Tuesday 22 Jan 2019 | Digital Identity | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Mobile Money | Refugee crisis | Resource |

This report, through an extensive literature review and stakeholder interviews, brings new focus on the complex identity-related challenges faced by urban refugees in Jordan, the tenth largest refugee-hosting nation in the world. ...

Module 10: Fonctionnalités d’Accessibilité

Video

Friday 1 Jun 2018 | MISTT Module Videos - French |

Environ 15% de la population mondiale vit avec une forme ou une autre de handicap, et 80% d'entre eux vivent dans des pays à revenu faible ou intermédiaire. Pour beaucoup, la vie peut être difficile car ils se heurtent à des obstacles ...

Module 10: Accessibility Features

Video

Friday 1 Jun 2018 | MISTT Module Videos |

Around 15% of the world’s population live with some form of disability, and 80% of these live in low- or middle-income countries. For many, life can be challenging because they face barriers to access vital services such as education ...

Landscaping the digital humanitarian ecosystem

Document

Monday 7 Jan 2019 | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

The GSMA consulted with industry experts across five main thematic areas to better understand the opportunities, benefits and challenges of building a digital ecosystem for humanitarian contexts. These key thematic areas are: - ...

The GSMA mAgri Value Chain Assessment Tool

Presentation

Monday 24 Dec 2018 | AgriTech | Resource | Toolkit |

Digital tools in agriculture have strong potential to generate substantial benefits to agribusinesses in emerging markets, addressing inefficiencies these organisations face when sourcing from smallholder farmers. Digitising ...

Doc990 – Enhancing patient access to healthcare services in Sri Lanka through mobile

Document

Friday 21 Dec 2018 | Asia and Australia | mHealth | Report | Resource | Sri Lanka |

In Sri Lanka, high broadband adoption and smartphone penetration present an opportunity to use mobile app-based services to address some of the country’s challenges with the provision of healthcare. These include rapid growth of the ...

Key Trends from Round 2 of the GSMA Mobile for Humanitarian Innovation Fund

Document

Thursday 20 Dec 2018 | Innovation fund and grants | Mobile for Humanitarian Innovation | Resource |

The GSMA Mobile for Humanitarian Innovation Fund was launched to promote innovation in the use of mobile technology and catalyse shared value partnerships to address humanitarian challenges. This report shares key trends from ...

Start-ups and Mobile in Emerging Markets: Issue 4, Winter 2018

Document

Tuesday 11 Dec 2018 | Content creation and stylisation | Digital Inclusion for Women | East Asia and Pacific | Ecosystem Accelerator | English | Grants | Innovation fund and grants | Mobile access and use | Mobile internet | Product development and product design | Report | Resource | South Asia | State of the industry and trends | Sub-Saharan Africa |

This is the fourth issue of our new publication format, which has been designed to best capture the evolution of a fast-moving space. This publication has a wide range of stakeholders in mind, including: mobile ...

A quick guide to the GSMA Mobile Money Certification

Documents

Thursday 6 Dec 2018 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Europe and Central Asia | Financial services products | Global | Industry assets and standards | Latin America & the Caribbean | Middle East and North Africa | Mobile access and use | Mobile for Development | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Resource | South Asia | Sub-Saharan Africa |

Read our Quick Guide to the Mobile Money Certification to understand the basics.

Leveraging the Potential of Mobile for Persons with Disabilities

Documents

Wednesday 5 Dec 2018 | Assistive Tech | Digital Inclusion | English | Global | Mobile access and use | Mobile for Development | Product development and product design | Resource |

The GSMA is pleased to announce its involvement in the “AT 2030 – Life Changing Assistive Technology for All programme”, funded by DFID, to test new approaches and widen accessibility of Assistive Technology; the GSMA ...

Rural Connectivity Innovation Case Study: Using light sites to drive rural coverage – Huawei RuralStar and MTN Ghana

Document

Tuesday 13 Nov 2018 | Case study | Connected Society | Digital Inclusion | English | Ghana | Mobile access and use | Mobile internet | Resource | Rural network coverage | Sub-Saharan Africa |

Huawei’s RuralStar is a lightweight rural network coverage solution supporting 2G, 3G and 4G connectivity. It has significantly lower CapEx and OpEx compared to a traditional, typical macro-site and can therefore help reduce one of the ...

Access to water and sanitation in emerging markets – the impact of mobile technology

Video

Tuesday 13 Nov 2018 | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Product development and product design | Resource | Sanitation | South Asia | Sub-Saharan Africa | Video | Water |

In emerging markets, there is a significant gap in access to water and sanitation services. Mobile technology, with its almost ubiquitous presence and coverage is uniquely placed to help address this problem. We spoke to past and ...

Rural Connectivity Innovation Case Study: Cellcard Cambodia and Solar Power

Document

Wednesday 7 Nov 2018 | Affordability and tax | Cambodia | Case study | Connected Society | Digital Inclusion | East Asia and Pacific | Energy | English | Mobile internet | Resilient technology | Resource | Rural network coverage |

In delivering mobile coverage to rural areas, one of the most significant expenses that operators face in providing users with mobile coverage is the cost of powering cell sites. Using a GSMA bespoke evaluation model, this case study ...

Transforming Women’s Lives with Mobile: UNGA Panel

Video

Tuesday 23 Oct 2018 | Connected Women | Digital Identity | Digital Inclusion | Digital Inclusion for Women | Digital literacy | Digital skills | Financial services products | Gender | Industry Purpose | Mobile access and use | Mobile for Development | Mobile Health | Mobile Internet for Women | Mobile literacy | Mobile Money | Mobile Money for Women | Resource | Video |

‘Transforming Women's Lives with Mobile': A Panel Discussion Hosted by the GSMA at UNGA 2018. A conversation with Yasmina McCarty, GSMA; Elisabeth Biering, Telenor; Sanda Ojiambo, Safaricom; and Anna Falth, UN Women, highlighting ...

The IPN Hub: Exploring its utility beyond pay-as-you-go solar

Document

Friday 28 Sep 2018 | Digital Inclusion | Ecosystem payments | Energy | English | Financial services products | Global | Industry assets and standards | Interoperability | Mobile access and use | Mobile for Development Utilities | Mobile Money | Mobile Money Programme | Report | Resource | Rwanda | Sub-Saharan Africa |

The Instant Payment Notification (IPN) Hub is an industry utility created by the GSMA to enable ...

2018 Mobile Money Policy and Regulatory Handbook

Document

Friday 28 Sep 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile access and use | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Regulation | Resource |

In the Handbook, we explore regulatory challenges that have faced the industry since its inception, and recommend approaches key stakeholders can take towards creating an enabling environment. The Handbook also accounts for recent ...

Webinar – Innovations in Mobile IoT and Big Data for Climate Resilience

Video

Thursday 27 Sep 2018 | AgriTech | Big data | Mobile for Development | Resource | Webinar |

Watch the latest knowledge-sharing webinar from the GSMA mAgri programme. In this webinar we looked at the role of Mobile IoT and Big Data to improve the range of services that strengthen the climate resilience of ...

Spotlight on mobile-enabled microinsurance

Document

Wednesday 26 Sep 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme | Report | Research | Resource | State of the industry and trends |

This is the second in a series of insight papers exploring selected topics based on the findings of the 2017 State of the Industry Report on ...

Guidelines on mobile money data protection

Document

Monday 24 Sep 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Guidelines | Mobile access and use | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Regulation | Resource |

Data protection is critical to ensuring that data is not only fuelling innovation, but also that it is handled in a safe and responsible manner. To that end, mobile operators are building on the technical and compliance capabilities of ...

Beyond the basics: How smartphones will drive future opportunities for the mobile money industry

Document

Wednesday 19 Sep 2018 | Digital Inclusion | East Asia and Pacific | Ecosystem payments | English | Europe and Central Asia | Financial services products | Global | Latin America & the Caribbean | Middle East and North Africa | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme | Report | Research | Resource | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data |

Technology is changing the way we access a range of products and services, from viewing digital content to paying for goods and services via our mobile phones. The proliferation of mobile internet and smartphone access in emerging ...

State of Mobile Internet Connectivity 2018

Documents

Monday 3 Sep 2018 | Affordability and tax | Connected Society | Digital Inclusion | Digital Inclusion for Women | Digital literacy | Digital skills | East Asia and Pacific | English | Europe and Central Asia | Gender | Global | Latin America & the Caribbean | Local content | Middle East and North Africa | Mobile access and use | Mobile internet | Mobile Internet for Women | Mobile literacy | Policy and regulation | Report | Resource | Rural network coverage | Social impact and behavioural change | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data |

At the end of 2017, 3.3 billion people were connected to the mobile internet, representing an increase of almost 300 million compared to the previous year. However, more than 4 billion people still remain offline and 1 billion of these ...

The GSMA’s Gender Analysis and Identification Toolkit (GAIT)

Document

Friday 31 Aug 2018 | Bangladesh | Big data | Business model | Case study | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Global | Mobile Money for Women | Operational best practices | Resource | Toolkit |

The GSMA's Gender Analysis and Identification Toolkit (GAIT) addresses an issue many mobile operators face: the absence of reliable gender-disaggregated data on mobile ownership and usage. This information gap is an important one to ...

Orange Group’s Patrick Roussell: What is the GSMA Mobile Money Certification?

Video

Wednesday 29 Aug 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Interoperability | Mobile access and use | Mobile Money | Mobile Money Programme | Operational best practices | Pakistan | Product development and product design | Resource | Sub-Saharan Africa | Tanzania |

In this video series we hear from certified providers on what the GSMA Mobile Money Certification is, the Certification ...

GSMA’s Director General Mats Granryd explains the value of the GSMA Mobile Money Certification

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource | Video |

Hear from GSMA's Director General Mats Granryd on the value of the GSMA Mobile Money Certification to customers around the world, the principles underpinning the Certification and who is eligible to apply.

Telenor Microfinance Bank Ltd uncovers what the GSMA Mobile Money Certification means for Pakistan

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Pakistan | Resource | Video |

Telenor Microfinance Bank Ltd's Shahid Mustafa (President and CEO) explains how the GSMA Mobile Money Certification benefits their customers in Pakistan.

Vodafone Group on how the GSMA Mobile Money Certification benefits the industry

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource | Video |

Vodafone Group's Phil Patel (mPesa Director) discusses how the GSMA Mobile Money Certification has benefited them and what it means for the mobile money industry.

Tigo Tanzania’s GSMA Mobile Money Certification experience

Video

Wednesday 29 Aug 2018 | Ecosystem payments | English | Financial services products | Global | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource | Tanzania |

Tigo Tanzania's Hilda Damas Kasembe (Global Risk and Control Manager) talks about their experience with the GSMA Mobile Money Certification.

Key trends in mobile-enabled water services: What’s working and what’s next

Document

Friday 24 Aug 2018 | English | Innovation fund and grants | MNOs' operational and strategic issues | Mobile access and use | Mobile for Development Utilities | Mobile Money | Mobile Money Programme | Product development and product design | Research | Resource | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data | Water |

The business models in mobile-enabled water services are fast evolving towards a promising future. Through mobile payments and machine to machine (M2M) connectivity, water service providers and utilities are beginning to optimise costs ...

UNCDF’s Tillman Bruett on international remittances via mobile money

Video

Thursday 16 Aug 2018 | Digital Inclusion | Ecosystem payments | El Salvador | English | Financial services products | Global | international remittances | International remittances | Mobile for Development | Mobile Money | Mobile Money for Women | Mobile Money Programme | Resource | Social impact and behavioural change | Sub-Saharan Africa | Tanzania | Video |

Tillman Bruett discusses the transformative impact of mobile money-enabled international remittances for low-income people, and the importance of industry collaboration for finding solutions to know your customer (KYC) challenges.

Central Bank of El Salvador’s Otto Boris Rodríguez on international remittances via mobile money

Video

Wednesday 15 Aug 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | Video |

Otto Boris Rodríguez of Banco Central de Reserva de El Salvador) discusses the regulatory challenges surrounding international remittances via mobile money, in particular how they are a significant barrier to entry and scale for mobile money providers.

Mobile money app security best practices

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Tuesday 7 Aug 2018 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Guidelines | MNOs' operational and strategic issues | Mobile access and use | Mobile internet | Mobile Money | Mobile Money Programme | Operational best practices | Resource |

Smartphone penetration is on the rise in emerging markets with 73% of mobile money providers offering services through smartphone apps. This rise can dramatically enhance the mobile money value proposition and a coordinated industry ...

Vodacom Tanzania’s Polycarp Ndekana on international remittances via mobile money

Video

Tuesday 7 Aug 2018 | Ecosystem payments | English | Financial services products | Global | international remittances | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Resource |

Polycarp Ndekana, Head of M-Commerce Business development & Marketing (Vodacom Tanzania), explores the benefits and impact that international remittances via mobile money have had on people in Tanzania.

Start-ups and Mobile in Emerging Markets: Issue 3, Summer 2018

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Friday 3 Aug 2018 | Content creation and stylization | Ecosystem Accelerator | Energy | English | Innovation fund and grants | Mobile access and use | Product development and product design | Report | Resource | South Asia | State of the industry and trends | Sub-Saharan Africa | User insights and data |

This is the third issue of our new publication format, which has been designed to best capture the evolution of a fast-moving space. This publication has a wide range of stakeholders in mind, including: mobile ...

Roadmap for Digital Birth Registration: Identity for every child through the power of mobile

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Friday 3 Aug 2018 | Digital Identity | Global | Infographic | Resource |

This 6-page document provides an overview of the