Mobile for Development Resources

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Delivering mobile connectivity in MENA: A review of mobile sector taxation and licence extension

Document

Monday 3 Jul 2017 | Affordability and tax | Connected Society | Digital Dividend | Digital Inclusion | Egypt | English | Iraq | Jordan | Middle East and North Africa | Mobile access and use | Mobile internet | Policy and regulation | Report | Resource | Sub-Saharan Africa |

The report provides an overview of the tax and fee regime applied to mobile services in seven MENA countries: Algeria, Egypt, Morocco, Tunisia, Jordan, Turkey and Saudi Arabia, covering key general taxes, such as VAT and corporation ...

Accelerating affordable smartphone ownership in emerging markets

Video

Monday 3 Jul 2017 | Affordability and tax | Connected Society | Connected Women | Digital Inclusion | Digital Inclusion for Women | Digital literacy | Digital skills | English | Gender | Global | Local content | Mobile access and use | Mobile internet | Mobile Internet for Women | Mobile literacy | Report | Research | Resource | User insights and data |

This is a research study into the smartphone ecosystem landscape and business models that drive affordable smartphone access. It is directed at actors interested in enhancing consumers’ smartphone ownership in emerging markets. ...

Scaling digital health in developing markets

Presentation

Monday 3 Jul 2017 | Digital literacy | Digital skills | English | Latin America & the Caribbean | mHealth | Mobile access and use | Mobile internet | Research | Resource | South Asia | Sub-Saharan Africa |

Digital health is taking its first steps in some African, Asian and Latin American markets, with a widespread view that greater use of technology and digital solutions can help address key healthcare issues: expanding healthcare ...

The State of Mobile Data for Social Good Report

Document

Thursday 29 Jun 2017 | Big data | Digital Identity | Global | Report | Resource |

This report, which identifies over 200 projects or studies leveraging mobile data for social good, aims to survey the landscape today, assess the current barriers to scale, and make recommendations for a way forward. It details some of ...

Easypaisa: A mobile operator-led solar PAYG model for Pakistan

Document

Monday 19 Jun 2017 | Case studies | Case study | Energy | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Mobile internet | Pakistan | Resource | Rural network coverage | South Asia |

In January 2014, Easypaisa was awarded a Seed grant to trial the sale of 125 solar home systems in Pakistan. Easypaisa worked with two vendors for this project, Roshan Energy and Brighterlite Pakistan to test two different PAYG ...

Mobile Money Payment Toolkit for Utility Service Providers

Document

Wednesday 14 Jun 2017 | Energy | English | Global | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Product development and product design | Resource | Sanitation | Toolkit | Water |

The use of mobile money payment solutions is becoming widespread in utility services, however the integration with mobile money platforms remains a challenge for utility service providers. The Mobile Money Payment Toolkit for ...

Landscape Report: Mobile Money, Humanitarian Cash Transfers and Displaced Populations

Document

Tuesday 23 May 2017 | French | Haiti | Mobile for Humanitarian Innovation | Pakistan | Report | Resource | Rwanda |

Over the past decade, natural disasters and complex emergencies have led to a sharp increase in the need for humanitarian assistance. GSMA data shows that at least 19 markets have more mobile money ...

The IoT development journey for utility enterprises in emerging markets

Document

Monday 22 May 2017 | Energy | English | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Product development and product design | Report | Resource | Sanitation | South Asia | Sub-Saharan Africa | Water |

Written in partnership with Eseye Ltd and with the kind review of PortMoni, this report aims to provide a high-level assessment of the stages which innovative enterprises go through when creating new connected utility systems and ...

Digital Inclusion and Mobile Sector Taxation in El Salvador

Document

Thursday 18 May 2017 | Affordability and tax | Connected Society | Latin America & the Caribbean | Report | Research | Resource |

In 2016, around 80% of the population subscribed to mobile services, but growth in mobile penetration has slowed recently, leaving one in five Salvadorans still unconnected and over two thirds of subscribers yet to benefit from mobile ...

Opening Doors: A Start-Up’s Guide to Working With Mobile Operators in Emerging Markets

Video

Wednesday 3 May 2017 | Country | Ecosystem Accelerator | English | Global | Programme | Resource | Resource Type | Toolkit | Type | Video |

This guide is aimed at start-ups interested in collaborating with mobile operators in emerging markets. The GSMA Ecosystem ...

Country overview: Côte d’Ivoire

Document

Thursday 27 Apr 2017 | Cote d'Ivoire | Digital literacy | English | Financial services products | French | Middle East and North Africa | Mobile access and use | Mobile internet | Mobile literacy | Report | Resource | Video |

Digital technology in Côte d’Ivoire is evolving rapidly, leading to the emergence of new services and applications that are transforming the way people live, work, play and communicate. The large-scale societal adoption and use of ...

Global Mobile Money Dataset

Data

Thursday 27 Apr 2017 | English | Global | Global and regional studies | Mobile Money | Mobile Money Programme | Resource | User insights and data |

The Global Mobile Money Dataset is a MS Excel workbook combining various data sources to enable increased access of mobile money data to support providers and the wider industry in enhancing performance and operational efficiency. The ...

2016 State of Mobile Money in West Africa

Document

Thursday 27 Apr 2017 | Global and regional studies | Mobile Money | Mobile Money Programme | Presentation | Resource | State of the industry and trends | Sub-Saharan Africa | User insights and data |

This report takes a closer look into mobile money in West Africa between 2011 and 2016, in particular the service availability and adoption; an uptick in customers adopting more sophisticated products; and the growth of agent networks ...

Partnering to increase the social impact of mobile

Video

Wednesday 19 Apr 2017 | English | Global | Mobile for Development | Resource | Video |

We are pleased to be working with new partners to increase the socio-economic impact of mobile technology. Together we can use the power of mobile to help achieve the UN Sustainable Development Goals. In this video we hear from: the ...

Italy Earthquake Response and Recovery

Document

Tuesday 4 Apr 2017 | Case study | English | Europe and Central Asia | Humanitarian Connectivity Charter | Italy | Mobile for Humanitarian Innovation | Resource |

This case study highlights the response, best practices, and lessons learned by MNOs in Italy (TIM, 3 Italia, Wind and Vodafone) as a result of these earthquakes, and outlines priority areas aimed at improving preparedness and response ...

The potential of mobile for rural energy access in Mali

Document

Sunday 2 Apr 2017 | Case study | Energy | English | French | Mali | Mobile access and use | Mobile for Development Utilities | Mobile internet | Resource | Sub-Saharan Africa |

For this study, the GSMA Mobile for Development Utilities programme, with the support of the UK government, collaborated with Orange Mali to identify the opportunity for mobile operators (MNOs) to partner with decentralised energy ...

Aadhaar: Inclusive by Design – A Look at India’s National Identity Programme and its Role in the JAM Trinity

Document

Thursday 30 Mar 2017 | Digital Identity | India | Resource |

This report provides some context to the evolution and design of Aadhaar by exploring the identity landscape in India pre- 2009, and by highlighting two other Indian identity programmes that provided important lessons for UIDAI despite ...

Innovate to lead: Showcasing the power of mobile

Video

Sunday 19 Mar 2017 | Global | Mobile for Development | Resource | Video |

These five case studies highlight the value mobile is delivering worldwide and the diversity of challenges it’s addressing in developing markets. Originally launched at the GSMA Mobile for Development seminar at MWC 2017, this video ...

H.M. Queen Máxima of the Netherlands and the Power of Mobile Money

Video

Wednesday 1 Mar 2017 | English | Global | Mobile Money | Resource | Video |

H.M. Queen Máxima of The Netherlands talks about, how over the past 10 years, the rise of Mobile Money has demonstrated the power of mobile technology to reach the financially excluded.

2016 Decade Edition of the State of the Industry Report on Mobile Money

Video

Tuesday 28 Feb 2017 | Ecosystem payments | English | French | Global | Global and regional studies | Mobile for Development | Mobile Money | Mobile Money Programme | Operational best practices | Report | Resource | Spanish | State of the industry and trends |

With our State of the Industry Report on Mobile Financial Services now in its sixth year, this special 2016 edition is an opportunity to reflect on the incredible progress made over the last decade. While mobile money has been around ...

Airtel, Tigo and Vodacom join forces to connect the unconnected in rural Tanzania

Video

Tuesday 28 Feb 2017 | Connected Society | English | Global | Resource | Tanzania | Video |

In order to tangibly support its over 800 members in addressing the 3G coverage challenge, the GSMA in partnerships with local operators is developing and testing innovative solutions for efficient and commercially sustainable ...

Managing disaster response through mobile: Asia Pacific

Document

Monday 27 Feb 2017 | Bangladesh | East Asia and Pacific | English | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Myanmar | Resource | South Asia |

The report provides an overview of the Asia Pacific mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as a regional overview, this report focuses on two ...

Managing disaster response through mobile: Middle East and North Africa

Document

Monday 27 Feb 2017 | English | Humanitarian Connectivity Charter | Iraq | Middle East and North Africa | Mobile for Humanitarian Innovation | Resource | Yemen |

The report provides an overview of the MENA mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as a regional overview, this report focuses on two markets; Iraq ...

Managing disaster response through mobile: Latin America

Document

Monday 27 Feb 2017 | English | Latin America & the Caribbean | Mobile for Humanitarian Innovation | Report | Resource |

This report provides an overview of the Latin American mobile market, the disaster risk landscape and examples of the innovative solutions being developed by the industry. As well as providing a regional overview, this report focuses ...

New report: Mission Critical Communications

Document

Monday 27 Feb 2017 | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

This paper introduces eMBMS or LTE-Broadcast by highlighting the commercial benefits of the technology to Mobile Network Operators and most importantly the societal benefits it can deliver via PEWS to people caught up in disaster ...

Identity for Sustainable Development: An End-user Perspective Report

Document

Friday 24 Feb 2017 | Cote d'Ivoire | Digital Identity | English | Pakistan | Report | Resource | Tanzania |

This report highlights key findings from the GSMA Digital Identity programme’s qualitative research in three countries: Tanzania, Pakistan and Côte d’Ivoire. These countries are at three distinct stages on their journey towards ...

Humanitarian Connectivity Charter Annual Report 2016

Document

Thursday 23 Feb 2017 | English | Global | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Report | Resource |

The 2016 Annual Report tells the story of the growth
of the Humanitarian Connectivity Charter from its launch in 2015, to the end of 2016, charting how its footprint has expanded to more than 75 countries, becoming a globally ...

Licensing mobile money remittance providers: Early lessons

Document

Thursday 23 Feb 2017 | Ecosystem payments | English | Global | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Report | Resource |

A license is typically required to offer international remittance services in conjunction with a mobile money service. This publication analyses the licensing frameworks under the various regulatory regimes in Latin America, Africa and ...

The Importance of mobile for refugees: a landscape of new services and approaches

Document

Wednesday 1 Feb 2017 | English | Global | Humanitarian Connectivity Charter | Mobile for Humanitarian Innovation | Refugee crisis | Report | Resource | State of the industry and trends |

During 2016 the global refugee crisis continued to grow, with current figures suggesting that more than 65 million people are forcibly displaced, 21.3 million of whom are refugees. This landscaping report provides a snapshot of the ...

Digital Inclusion and Mobile Sector Taxation in Chad

Document

Wednesday 25 Jan 2017 | Affordability and tax | Chad | Connected Society | Digital Inclusion | English | French | Policy and regulation | Report | Resource | State of the industry and trends | Sub-Saharan Africa |

Despite over 78% of Chadians living in rural areas, the country’s two leading operators have each brought 2G coverage to 86% of the population. Mobile penetration has grown from 140,000 unique subscribers in 2006 to over four million ...

Digital inclusion and mobile sector taxation in Niger

Document

Tuesday 24 Jan 2017 | Affordability and tax | Connected Society | Digital Inclusion | English | French | Niger | Policy and regulation | Report | Resource | User insights and data |

The mobile sector is a key contributor to Niger’s economy. Mobile unique subscriber penetration has grown from 3% in 2006 to 24% in 2016. There are around 5 million Nigeriens with access to mobile telephony now. Despite over 81% of ...

Legal considerations for partnerships between mobile operators & start-ups

Document

Monday 23 Jan 2017 | Business model | Ecosystem Accelerator | English | Global | Grants | Guidelines | Mobile for Development | Operational best practices | Report | Resource | User insights and data |

Over the last decade, the GSMA Mobile for Development team has worked extensively with start-ups seeking partnerships with MNOs, directly through various innovation funds as well as more broadly through research and convening. We have ...

Lessons from the use of mobile in utility pay-as-you-go models

Document

Monday 23 Jan 2017 | East Asia and Pacific | Energy | English | Mobile access and use | Mobile for Development Utilities | Report | Resource | Sub-Saharan Africa |

The latest Insight Report from M4D Utilities explores the fast growing use of mobile to create Pay As You Go (PAYG) models in the Utilities sector. Emerging from the convergence of innovations around the Internet of Things, cloud ...

Building Synergies: How Mobile Operators and Start-ups Can Partner for Impact in Emerging Markets

Document

Friday 13 Jan 2017 | Business model | Ecosystem Accelerator | English | Report | Resource |

Today in emerging markets, more than anywhere else, there are opportunities for mobile operators and start-ups to collaborate. Mobile operators have reached the scale that start-ups lack, while start-ups have the local innovation ...

Innovations in Mobile Birth Registration: Insights from Tigo Tanzania and Telenor Pakistan

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Thursday 12 Jan 2017 | Digital Dividend | Digital Identity | English | Pakistan | Report | Resource | Tanzania |

The ability to prove one’s identity is essential to securing a number of life-enhancing services such as healthcare, education, financial services, connectivity and social protections. However, at least 1.5 billion people still lack an ...

Using your data to drive growth in women’s use of mobile money services

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Wednesday 21 Dec 2016 | Connected Women | English | Financial services products | Gender | Global | Mobile access and use | Mobile Money for Women | Report | Resource | User insights and data |

Mobile financial services have proven to be a game changer for financial inclusion. However, women are consistently less likely than men to access these services. This is a loss to women, many of whom have yet to reap the benefits of ...

The Journey of Telenor My Health in Pakistan

Document

Monday 19 Dec 2016 | Case study | English | mHealth | Mobile access and use | Mobile internet | Pakistan | Report | Resource | South Asia |

Telenor My Health is a health and wellness service provided by Telenor Pakistan, reaching over half a million users in urban, semi urban and rural regions of Pakistan. In this case study we showcase the journey to scale for the ...

Country Overview: Pakistan – A Digital Future

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Thursday 15 Dec 2016 | Connected Society | Digital Inclusion | Digital literacy | Digital skills | English | Mobile literacy | Pakistan | Report | Resource | South Asia |

Pakistan’s emerging mobile industry has connected approximately 90 million people, representing 47% of the country’s population. This is one of the lowest penetration rates in South Asia which, coupled with a low mobile broadband ...

The business case for payments banks in India

Document

Thursday 15 Dec 2016 | Case study | Ecosystem payments | English | India | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Report | Resource | South Asia |

A new model for mobile financial services is emerging in India. Payments banks will soon offer basic banking and payments services, leveraging mobile and other technologies to digitise payments and support widespread access to basic ...

The long road to interoperability in Jordan: Lessons for the wider industry

Document

Thursday 8 Dec 2016 | Case studies | Case study | Ecosystem payments | English | Interoperability | Jordan | Middle East and North Africa | Mobile Money | Mobile Money Programme | Operational best practices | Report | Resource |

At the beginning of 2016, Jordan became the first country in the Middle East and North Africa to have implemented interoperability of mobile money services. Over the past few years, the Central Bank of Jordan has developed a clear ...

Success factors for mobile money services: A quantitative assessment of success factors

Document

Friday 18 Nov 2016 | Ecosystem payments | English | Global | Mobile Money | Operational best practices | Resource |

To better understand the success factors for mobile money, the GSMA partnered with Shawn Cole, a professor at Harvard Business School, and Jake Kendall, the Director of DFS Lab at Caribou Digital, to examine the relative importance of ...

Lumos: Pay-as-you-go solar in Nigeria with MTN

Document

Wednesday 16 Nov 2016 | Case study | Energy | English | Grants | Mobile access and use | Mobile for Development Utilities | Nigeria | Report | Resource | Sub-Saharan Africa |

In December 2013, Lumos was awarded a Seed grant to trial the development of a mobile-enabled energy service with MTN Nigeria. MTN Mobile Electricity, an MTN and Lumos co-branded service, offers off-grid customers in Nigeria access to ...

Market size and opportunity in digitising payments in agricultural value chains

Presentation

Wednesday 9 Nov 2016 | AgriTech | Business model | English | Financial services products | Global | Research | Resource | User insights and data |

A new opportunity is emerging for mobile money service providers to drive growth in rural areas by digitising agricultural payments. The digitisation of formal procurement by agribusinesses and of agricultural subsidy disbursement by ...

Infographic: Ecosystem Accelerator Innovation Fund Round 1: Some Findings from the Top 100 Pitches

Document

Wednesday 9 Nov 2016 | Ecosystem Accelerator | Infographic | Middle East and North Africa | Resource | South Asia | Sub-Saharan Africa |

Ecosystem Accelerator Innovation Fund Round 1: Some Findings from the Top 100 Pitches

Digital Inclusion and Mobile Sector Taxation in Colombia

Document

Monday 7 Nov 2016 | Affordability and tax | Colombia | Connected Society | Digital Inclusion | English | Latin America & the Caribbean | Policy and regulation | Report | Resource | Spanish | State of the industry and trends |

Mobile services today connect over 33 million people in Colombia, positioning the country as the fourth largest mobile market in Latin America. By contributing US$5.7 billion to the country’s economy, almost two per cent of GDP, mobile ...

Webinar – Iterations in mAgri products; processes and interim findings

Video

Monday 31 Oct 2016 | AgriTech | Product development and product design | Resource | South Asia | Sub-Saharan Africa | User insights and data | Video | Webinar |

The GSMA mAgri Programme is more than half way through our mNutrition Initiative where we have partnered with six MNOs across Africa and South Asia to support the launch and scale of commercial agricultural advisory services. In this ...

Driving a price revolution: Mobile money in international remittances

Document

Monday 31 Oct 2016 | Ecosystem payments | English | Financial services products | Global | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Research | Resource |

In just a few years, mobile money has emerged from a purely domestic service to enabling transfers between more than 20 countries globally. The GSMA commissioned an independent data collection exercise to assess the impact of mobile ...

Telenor’s mobile internet training project in India: raising awareness of the benefits from getting online

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Thursday 27 Oct 2016 | Connected Society | Digital Inclusion | Digital literacy | Digital skills | English | India | Mobile literacy | Product development and product design | Resource | South Asia | Toolkit |

In a market where mobile internet usage is at a nascent stage and only 35% of the population are online*, offering digital skills training to consumers can be a key lever to accelerating mobile internet adoption and usage. In India, ...

GSMA Mobile Money APIs

Document

Wednesday 26 Oct 2016 | Industry assets and standards | Mobile Money | Mobile Money Programme | Resource |

The GSMA Mobile Money team has published a first set of harmonised mobile money APIs to raise industry capabilities. Following a year-long industry engagement, these APIs were jointly designed by key stakeholders—mobile money ...

Regulatory and policy trends impacting Digital Identity and the role of mobile

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Wednesday 26 Oct 2016 | Digital Dividend | Digital Identity | Digital Inclusion | English | Middle East and North Africa | Operational best practices | Resource | South Asia | Sub-Saharan Africa |

Currently, over 1.5bn people lack any form of legally recognised identity and this disproportionally impacts rural residents, poor people, women, children, and other vulnerable groups in Africa and Asia. Identity systems increase in ...

Kilkari: A maternal and child health service in India – Lessons learned and best practices for deployment at scale

Document

Tuesday 25 Oct 2016 | Case study | English | India | mHealth | Mobile access and use | Resource | South Asia |

In January 2016, the Government of India launched a nation-wide mobile health programme designed by BBC Media Action. The service, ‘Kilkari’, is designed to benefit nearly 10 million new and expecting mothers by providing audio based ...

IFFCO Kisan Agricultural App: Evolution to Data Driven Services in Agriculture

Document

Tuesday 25 Oct 2016 | AgriTech | Case study | Digital Inclusion | English | India | Mobile access and use | Mobile internet | Product development and product design | Resource | South Asia | User insights and data |

The IFFCO Kisan app is one of the pioneering mobile agriculture apps in India, offering to smallholder farmers a ‘one stop shop’ information portal with agriculture content. Our case study looks at how the largest Agri VAS deployment ...

Corporate venture capital: An opportunity for mobile operators and start-ups in emerging markets

Document

Tuesday 11 Oct 2016 | Business model | Ecosystem Accelerator | English | Global | Grants | Innovation fund and grants | Operational best practices | Report | Resource |

As activity around mobile operator corporate venture capital (CVC) is ramping up in emerging markets, the GSMA Ecosystem Accelerator programme together with advisory and investment company Delta Partners, have co-authored a report ...

The role of mobile for improved water services in urban Pakistan

Document

Wednesday 5 Oct 2016 | English | Mobile access and use | Mobile for Development Utilities | Pakistan | Report | Resource | South Asia | Water |

This study is the last in a series of four reports and focuses on the potential for mobile-enabled water management solutions to improve utilities’ water services for piped connections in Pakistan’s urban areas. The findings ...

The impact of mobile money interoperability in Tanzania: Early data and market perspectives on account-to-account interoperability

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Thursday 29 Sep 2016 | Case studies | Case study | Ecosystem payments | English | Interoperability | Mobile Money | Mobile Money Programme | Resource | Sub-Saharan Africa | Tanzania |

The publication highlights the impact of mobile money interoperability in Tanzania, focusing on early data and market perspectives on account-to-account interoperability. This paper leverages both qualitative and quantitative ...

GSMA Mobile Money Infographic: Mobile Money in Latin America & the Caribbean 2016

Document

Wednesday 21 Sep 2016 | Ecosystem payments | English | Financial services products | Global and regional studies | Infographic | Latin America & the Caribbean | Mobile Money | Mobile Money Programme | Portuguese | Resource | Spanish | State of the industry and trends |

This infographic highlights the mobile money industry in Latin America & the Caribbean in 2016. Download infographic:

Companion cards & mobile money: Industry landscape, insights and considerations

Document

Tuesday 20 Sep 2016 | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Research | Resource |

Companion cards—debit or pre-paid cards tied to a mobile money account—have become increasingly common in recent years. This publication equips mobile money providers with more detail on common use cases and how companion cards fit ...

Mobile for Development Utilities: The transformational role of mobile for the utilities sector

Video

Monday 19 Sep 2016 | Energy | English | Global | Mobile access and use | Mobile for Development Utilities | Resource | Sanitation | Video | Water |

In this video, we explain what the GSMA Mobile for Development Utilities (M4D Utilities) programme does and some key actors in the energy, water and sanitation access sectors, including M-KOPA, Devergy, Wonderkid, Manobi, Sanergy, ...

Webinar – Weather Forecasting & Monitoring: Mobile Solutions for Climate Resilience

Document

Friday 9 Sep 2016 | AgriTech | English | Global | Local content | Product development and product design | Resilient technology | Resource | User insights and data | Webinar |

In the developing world, the availability of localised, granular weather forecasts can provide immense value to the 2 billion smallholder farmers who depend on rain for their daily agriculture activities. This need is made greater by ...

GSMA mAgri infographic: VAS toolkit 2.0

Image

Wednesday 17 Aug 2016 | AgriTech | Business model | English | Global | Infographic | Operational best practices | Resource |

OnionDev’s Mobile Vaani Case Study

Document

Thursday 11 Aug 2016 | Connected Society | Digital Inclusion | English | India | Mobile access and use | Product development and product design | Report | Resource | South Asia |

OnionDev provides a voice-based interactive media platform to underserved populations in developing regions, accessible for free through low-end feature phones, enabling even marginalised populations to access information from which ...

Digital Identity: Towards Shared Principles for Public and Private Sector Cooperation

Document

Tuesday 26 Jul 2016 | Digital Identity | Digital Inclusion | Digital literacy | Global | Operational best practices | Product development and product design | Report | Resource | Social impact and behavioural change |

The ability to prove one’s identity is increasingly recognized as the basis for participation in social, political, economic, and cultural life. Yet at least a billion people in developing countries lack any form of officially ...

Unlocking Rural Coverage: Enablers for commercially sustainable mobile network expansion

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Friday 22 Jul 2016 | Connected Society | Digital Dividend | Digital Inclusion | English | Global | Report | Resource |

Closing the mobile coverage gap is not a technical challenge. It is primarily an economic challenge. Uncovered populations typically live in rural locations with low population densities, low per capita income levels and weak or ...

Unlocking access to utility services: The transformational value of mobile

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Friday 22 Jul 2016 | Energy | English | Global | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Report | Resource | Rural network coverage | Sanitation | Water |

The Mobile for Development Utilities Annual Report highlights the transformational role of mobile in improving the delivery of essential services to the underserved, and the increasing viability of the business models currently being ...

Birth Registration in Tanzania: Tigo’s support of the new mobile birth registration system

Document

Friday 22 Jul 2016 | Digital Dividend | Digital Identity | Digital literacy | English | Local content | Mobile access and use | Report | Resource | Social impact and behavioural change | Sub-Saharan Africa | Tanzania |

In addition to establishing a child’s identity, birth registration acts as a key enabler for a multitude of development outcomes including access to healthcare, education and social protection. Mobile technology has an increasingly ...

Consumer Barriers to mobile internet adoption in Africa

Document

Thursday 21 Jul 2016 | Connected Society | Digital Dividend | Digital Inclusion | Digital skills | English | Mobile internet | Report | Resource | Sub-Saharan Africa |

GSMA Connected Society is today publishing a report on consumer barriers to mobile internet adoption in Africa. Produced in collaboration with the GSMA Intelligence team, this report focuses on understanding the consumer barriers to ...

Infographic: APIs: A bridge between mobile operators and start-ups in emerging markets

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Monday 11 Jul 2016 | Digital skills | Ecosystem Accelerator | English | Financial services products | Global | Infographic | Operational best practices | Resource |

In emerging markets, APIs (Application Programming Interface) are bridges between mobile operators and start-ups that launch mobile services. These bridges, if open to developers and easy to walk over, can benefit both sides. They may ...

Report: APIs: A bridge between mobile operators and start-ups in emerging markets

Document

Friday 8 Jul 2016 | Digital skills | Ecosystem Accelerator | English | Financial services products | Global | Operational best practices | Report | Resource |

In emerging markets, APIs (Application Programming Interface) are bridges between mobile operators and start-ups that launch mobile services. These bridges, if open to developers and easy to walk over, can benefit both sides. They may ...

Digital Inclusion and Mobile Sector Taxation 2016

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Friday 8 Jul 2016 | Affordability and tax | Connected Society | Digital Dividend | Digital Inclusion | English | Global | Report | Resource | State of the industry and trends |

The GSMA and Deloitte have partnered over a number of years to examine the role of taxation policies in promoting mobile industry growth and ultimately digital inclusion, especially in developing countries where sector-specific ...

Mobile Connectivity Index Launch Report

Document

Friday 24 Jun 2016 | Connected Society | English | Global | Mobile internet | Mobile literacy | Report | Resource |

For the 2018 Mobile Connectivity Index report and infographic please click

Development Workshop Angola: Missed Calls for Monitoring Community Water Services

Document

Thursday 23 Jun 2016 | Case study | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Operational best practices | Report | Resource | Sub-Saharan Africa | Water |

Development Workshop Angola and their technology partner SeeSaw received a Seed grant from the M4D Utilities Innovation Fund in January 2014 to test two mobile tools to drive maintenance and accountability for improved water services ...

Consumer Barriers to Mobile Internet Adoption in Asia

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Monday 20 Jun 2016 | China | Connected Society | Digital Dividend | Digital literacy | Digital skills | East Asia and Pacific | English | India | Indonesia | Mobile access and use | Mobile internet | Mobile literacy | Philippines | Report | Resource | South Asia | Thailand | Vietnam |

This report, produced in collaboration with GSMA Intelligence, focuses on understanding the consumer barriers to digital inclusion in the region. Digital inclusion – defined here as the expansion of global connectivity and mobile ...

Improving water service delivery through mobile data collection

Document

Friday 17 Jun 2016 | English | India | Mobile access and use | Mobile for Development Utilities | Report | Resource | Rwanda | South Asia | Sub-Saharan Africa | Water |

In 2015, 663 million people worldwide still lacked access to improved drinking water, in the form of piped or non-piped improved sources. Mobile-enabled data collection can improve the delivery of water services. The Mobile for ...

Infographic: Mobile Services for SMEs in Emerging Markets

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Friday 17 Jun 2016 | Ecosystem Accelerator | English | Global | Infographic | Mobile access and use | Resource |

The objective of the GSMA Ecosystem Accelerator programme is to support innovative mobile services with a positive socio-economic impact in emerging markets, through partnerships between mobile operators and start-ups. In 2016, our ...

Digital Inclusion and Mobile Sector Taxation in Brazil

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Friday 17 Jun 2016 | Affordability and tax | Brazil | Connected Society | English | Latin America & the Caribbean | Portuguese | Report | Resource |

Mobile services in Brazil connect 70% of the population and deliver widespread socio-economic benefits. However, a number of barriers remain to connect the 65 million people in Brazil that still lack access to mobile services. ...

GSMA Mobile Money Infographic: International Remittances via Mobile Money – Changing Lives and Livelihoods

Document

Thursday 16 Jun 2016 | Ecosystem payments | English | Global | Infographic | International remittances | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | State of the industry and trends |

This infographic highlights some of the benefits of international remittances via mobile money.      

Feasibility Study – Assessing the opportunity for pay-as-you-go solar in Pakistan

Document

Friday 3 Jun 2016 | Energy | English | Mobile for Development Utilities | Pakistan | Resource | South Asia |

This study, carried out by GSMA Mobile for Development Utilities and Etisalat, explores the opportunity for mobile network operators to partner with service providers in the deployment of pay-as-you-go (PAYG) solar solutions, to ...

EcoEnergyFinance: Distribution of Solar Pay-as-you-go in Pakistan

Document

Friday 27 May 2016 | Case study | Energy | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Pakistan | Resource | South Asia |

EcoEnergyFinance (EEF) received a Seed grant from the M4D Utilities Innovation Fund in January 2014 to validate the viability of EEF’s distribution models for PAYG solar lantern and solar home system (SHS) products in Pakistan. This ...

2015 Mobile Insurance, Savings & Credit Report

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Monday 23 May 2016 | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Report | Resource | State of the industry and trends |

In 2015, mobile insurance, mobile savings, and mobile credit continue to positively impact the lives of unbanked or underserved people and the wider the mobile financial services ecosystem. This report looks at the availability and ...

The Mobile Internet Skills Training Toolkit

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Friday 13 May 2016 | Connected Society | Digital Dividend | Digital Inclusion | Digital skills | English | Hindi | India | Mobile internet | Mobile literacy | Resource | South Asia | Toolkit |

The MISTT is a visually rich training resource designed for MNOs, NGOs, development organisations and governments to provide training to improve peoples’ basic knowledge and understanding of the mobile internet and how it can ...

Kamworks: Introducing GSM-enabled PAYG Solar in Cambodia

Document

Thursday 12 May 2016 | Cambodia | Case study | East Asia and Pacific | Energy | English | Mobile access and use | Mobile for Development Utilities | Resource | Rural network coverage |

Kamworks received a Seed grant from the Mobile for Development Utilities Innovation Fund in November 2013 to introduce pay as you go (PAYG) solar home systems (SHS) in Cambodia. After several pivots, including changes to its product ...

Agricultural Value-added Services (Agri VAS) Toolkit 2.0

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Tuesday 10 May 2016 | AgriTech | Content creation and stylization | English | Global | Local content | Mobile access and use | Operational best practices | Resource | Toolkit |

Mobile offers a unique opportunity to address the knowledge and information gap faced by over 500 million farmers in the developing world. This toolkit is a step by step guide for mobile operators and VAS providers to design and launch ...

African Solar Designs: Trialling the Community Power for Mobile Model in Kenya

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Thursday 5 May 2016 | Case study | Energy | English | Kenya | Mobile access and use | Mobile for Development Utilities | Resource | Sub-Saharan Africa |

African Solar Designs (ASD) received a Seed grant from the Mobile for Development Utilities Innovation Fund in December 2013 to to trial a solar-diesel hybrid energy system for powering an off-grid telecom tower along with surrounding ...

Infographic: The sharing economy in emerging markets

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Wednesday 4 May 2016 | Ecosystem Accelerator | English | Global | Infographic | Resource |

The objective of the GSMA Ecosystem Accelerator programme is to support innovative mobile services with a positive socio-economic impact in emerging markets, through partnerships between mobile operators and start-ups. In 2016, our ...

Business Continuity Management: Planning for disaster resilience in mobile networks

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Wednesday 4 May 2016 | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Report | Resilient technology | Resource | Response |

The Business Continuity Management report aims to highlight the measures undertaken by mobile network operators in order to increase the resilience of their business, of the services they provide and the communities they serve. ...

Digital inclusion and mobile sector taxation in Honduras

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Tuesday 19 Apr 2016 | Affordability and tax | Connected Society | Digital Inclusion | English | Honduras | Latin America & the Caribbean | Report | Research | Resource | Spanish |

The mobile sector in Honduras has grown rapidly and today it reached 5.4 million users, or 66% of the population. However, barriers remain to the affordability of mobile services especially for the bottom of the pyramid. By affecting ...

Digital inclusion and mobile sector taxation in Tunisia

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Tuesday 19 Apr 2016 | Affordability and tax | Connected Society | Digital Inclusion | English | Middle East and North Africa | Report | Research | Resource | Tunisia |

Mobile services in Tunisia connect over 6.6 million people, equivalent to 58% of the population, and deliver widespread social and economic benefits to the country. However, the sector is subject to high mobile specific taxation, ...

Improving energy management in Brazil: Eletrobras partners with Telefonica Vivo

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Friday 8 Apr 2016 | Brazil | Case study | Energy | English | Latin America & the Caribbean | Mobile for Development Utilities | Report | Resource |

This report introduces the benefits of partnerships between a Mobile Network Operator and a utility looking at the case of Telefonica Vivo and the Brazilian electricity utility Eletrobras to reduce the utility’s losses and improve ...

Digitalisation and mobile sector taxation in Europe. The experience in Hungary

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Wednesday 23 Mar 2016 | Affordability and tax | Connected Society | English | Europe and Central Asia | Report | Resource |

Hungary is lagging behind the rest of the EU in the development of the digital economy and society. It has the lowest mobile penetration levels among members and only 26% of Hungarians have access to mobile internet. The mobile sector ...

Portland State University: GSM-enabled sensors for monitoring handpumps to improve water services in Rwanda

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Monday 21 Mar 2016 | Case study | English | Grants | Innovation fund and grants | Mobile for Development Utilities | Resource | Rwanda | Social impact and behavioural change | Sub-Saharan Africa |

Portland State University (PSU) received a grant from the M4D Utilities Innovation Fund in December 2013 to trial SweetSense Inc. GSM-enabled sensors for monitoring handpump functionality in Rwanda. The handpumps were installed and ...

PEG Ghana: Licensing Solar-as-a-Service in a new market

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Friday 18 Mar 2016 | Case study | Energy | English | Ghana | Grants | Mobile for Development Utilities | Product development and product design | Resource | Sub-Saharan Africa |

PEG Ghana received a grant from the M4D Utilities Innovation Fund in December 2013 to replicate two different Solar-as-a-Service business models and technologies from Tanzania to Ghana: solar home systems and micro-grids. PEG licensed ...

Assessing the opportunity for mobile-enabled solutions to improve water service delivery in Nigeria

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Thursday 17 Mar 2016 | English | Mobile for Development Utilities | Nigeria | Report | Resource | Sub-Saharan Africa | Water |

This study is the second of a series of four reports and focuses on the potential for ...

Partnership Guidelines: Building effective relationships between MNOs and NGOs in complex environments and crises

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Thursday 10 Mar 2016 | English | Global | Mobile for Humanitarian Innovation | Report | Resource |

Mobile Network Operators (MNOs) are increasingly sought as partners to deliver services developed by the humanitarian sector and Non Governmental Organisations (NGOs) in the wake of natural disasters or other humanitarian emergencies. ...

Emergence Bioenergy Inc. – Energy from biomass for telecom towers and communities in Bangladesh

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Monday 7 Mar 2016 | Bangladesh | Case study | Energy | English | Mobile for Development Utilities | Resource | South Asia |

Emergence BioEnergy, Inc. (EBI) received a Seed grant from the M4D Utilities Innovation Fund in January 2014 to validate the operational and commercial feasibility of using a small-sized, low maintenance, biogas-fuelled Stirling engine ...

Mobile phones, internet, and gender in Myanmar

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Friday 26 Feb 2016 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Mobile access and use | Myanmar | Resource | South Asia | User insights and data |

This report on Myanmar explores the reasons for the gender gap in mobile ownership and low internet use, and recommends actions for stakeholders to overcome these barriers. It is the outcome of a research collaboration between GSMA ...

Digital inclusion in Latin America and the Caribbean

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Tuesday 23 Feb 2016 | Connected Society | Digital Inclusion | English | Latin America & the Caribbean | Report | Resource | Spanish |

Digital inclusion – defined here as the expansion of global connectivity and mobile internet adoption – can deliver broad economic and social benefits by bringing communications services to previously unconnected populations. This in ...

Content in Latin America: Shift to local, shift to mobile

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Tuesday 23 Feb 2016 | Connected Society | Latin America & the Caribbean | Resource |

Digital inclusion – defined here as the expansion of global connectivity and mobile internet adoption – can deliver broad economic and social benefits by bringing communications services to previously unconnected populations. This in ...

2015 State of the Industry Report on Mobile Money

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Tuesday 23 Feb 2016 | English | Global | Global and regional studies | Mobile Money | Mobile Money Programme | Research | Resource | Spanish | State of the industry and trends |

Since 2011, GSMA Mobile Money has been tracking the progress of the mobile money industry through the State of the Industry Report on Mobile Money. Now in its fifth year, this report explores mobile money availability and the spread of ...

Weather Forecasting and Monitoring: Mobile Solutions for Climate Resilience

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Thursday 11 Feb 2016 | AgriTech | Global | Programme | Research | Resource |

In the developing world, the availability of localised, granular weather forecasts can provide immense value to the 2bn smallholder farmers who depend on rain for their daily agriculture activities. This need is made greater by the ...

Assessing the opportunity for pay-as-you-go solar in Nigeria

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Wednesday 10 Feb 2016 | Country | Energy | English | Language | Mobile for Development Utilities | Nigeria | Policy and regulation | Programme | Region | Report | Resource | Resource Type | Sub-Saharan Africa | Type |

This study, carried out by GSMA Mobile for Development Utilities and Etisalat, explores the opportunity for mobile network operators to partner with service providers in the deployment of Pay-as-you-go (PAYG) solar solutions, to ...