Mobile for Development Resources

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Choosing a technical model for A2A interoperability: Lessons from Tanzania and Pakistan

Document

Thursday 28 Jan 2016 | Case study | English | Interoperability | Mobile Money | Pakistan | Research | Resource | South Asia | Sub-Saharan Africa | Tanzania |

This case study explores how the market context in each country influenced the rationale for A2A interoperability; how the providers decided on their particular technical model; how the technical models and implementation processes ...

Mobile-Enabled Utility Services – Emerging Trends

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Tuesday 26 Jan 2016 | Global | Mobile for Development Utilities | Research | Resource |

The Mobile for Development Utilities Innovation Fund was launched in June 2013 to test and scale the use of mobile to improve or increase access to energy, water and sanitation services. Together with a second Phase of funding in 2015, ...

Safeguarding Mobile Money: How providers and regulators can ensure that customer funds are protected

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Thursday 21 Jan 2016 | English | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Research | Resource |

This paper focuses on how regulators can effectively safeguard customer funds when a nonbank issues mobile money. In countries where this is permitted, regulators and nonbank mobile money issuers have taken a number of steps to ...

Digital inclusion and mobile sector taxation in the Democratic Republic of the Congo

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Tuesday 19 Jan 2016 | Affordability and tax | Connected Society | Democratic Republic of Congo | Digital Inclusion | English | French | Report | Resource | Sub-Saharan Africa |

Mobile services in the DRC connect over 22 million people, equivalent to 31% of the population, and deliver widespread social and economic benefits to the country. However, the sector is subject to high mobile specific taxation, ...

Mobisol: Pay-As-You-Go (PAYG) Solar for Entrepreneurs in Rwanda

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Tuesday 19 Jan 2016 | Case study | Energy | Mobile for Development Utilities | Resource | Rwanda | Sub-Saharan Africa |

Mobisol received a grant from the M4D Utilities Innovation Fund in November 2013 to replicate its innovative mobile-enabled energy business in Rwanda with a focus on entrepreneurial systems for customers to generate income. Through a ...

Lessons learned from our grantees: NextDrop

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Thursday 14 Jan 2016 | Blog | India | Innovation fund and grants | Mobile for Development Utilities | Resource | South Asia | Water |

Case Study 2: NextDrop – Providing water timing solutions in Bangalore  In 2013, we launched ...

NextDrop: Water Simplified

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Thursday 14 Jan 2016 | Case study | Global | Mobile for Development Utilities | Resource |

NextDrop received a Seed grant from the M4D Utilities Innovation Fund in January 2014 to deploy its human-powered smart water grid in 40% of Bangalore. NextDrop not only met targets, but also won a contract from the water board to ...

Closing the coverage gap: Digital inclusion in Latin America

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Friday 18 Dec 2015 | Connected Society | Latin America & the Caribbean | Resource |

GSMA Intelligence is today publishing a report on mobile broadband network coverage in Latin America. Produced in collaboration with the GSMA’s Latin America and Connected Society teams, this is the first in a series of reports focused ...

Fenix International: Scaling Pay-as-you-go Solar in Uganda

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Monday 14 Dec 2015 | Case study | English | Mobile for Development Utilities | Resource | Sub-Saharan Africa | Uganda |

Fenix International received a grant from the M4D Utilities Innovation Fund in December 2013 to scale up its pay-as-you-go solar home system offering in Uganda, where the majority of people have no access to grid electricity. Fenix not ...

M4D Utilities Innovation Fund – Catalogue of Grantees

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Tuesday 8 Dec 2015 | Energy | English | Global | Mobile for Development Utilities | Research | Resource | Sanitation | Water |

Since 2013, M4D Utilities awarded GBP 5.6 million in grants to 34 organisations, as part of its Innovation Fund supported by the UK Government. This Catalogue of Grantees provides snapshots of each of these projects, presenting a range ...

Disaster Response – Nepal Earthquake Response and Recovery Overview

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Thursday 3 Dec 2015 | Case study | English | Mobile for Humanitarian Innovation | Nepal | Resource | Response | South Asia |

This assessment aims to capture some of the key actions taken by GSMA members and their partners responding to the Nepal earthquake in April 2015. It highlights areas of innovation, identifies challenges and gaps and outlines ...

Women and Mobile Money – Insights from Kenya

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Thursday 3 Dec 2015 | Connected Women | Country | English | Financial services products | Gender | Kenya | Language | Programme | Region | Report | Resource | Resource Type | Sub-Saharan Africa | Type | User insights and data |

Mobile money is widely cited as the game-changer for financial inclusion and the growth driver for the African mobile industry. However, recent studies have shown that across Africa women are consistently less likely than men to use ...

Mobile money regulation and policies in Paraguay: Vision, market dynamics and industry perspectives

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Thursday 12 Nov 2015 | Case study | Latin America & the Caribbean | Mobile Money | Mobile Money Programme | Paraguay | Policy and regulation | Regulation | Resource | Spanish |

This publication traces the different stages of the mobile money regulation in Paraguay, from its inception to the design and implementation of an enabling regulatory model, showing that by creating ...

M4D Impact Products & Services Landscape – Quarterly Report

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Tuesday 3 Nov 2015 | Digital Identity | English | Global | Mobile for Humanitarian Innovation | Research | Resource | Social impact and behavioural change | State of the industry and trends | User insights and data |

Over the last year, we have showcased many new products and services from our M4D Products & Services Tracker. As the number of mobile products and services increases, the opportunity for identity solutions has also ...

Industry Position: Emergency Telecoms Regulation

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Monday 2 Nov 2015 | English | Global | Industry positions | Mobile for Humanitarian Innovation | Policy and regulation | Resource |

This industry position statement outlines guidelines for effective emergency telecommunications regulation. Download -

eWaste in Latin America

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Sunday 1 Nov 2015 |

Swadhaar, Accion, and Airtel Money: Mobile money for female customers in India

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Wednesday 21 Oct 2015 | Connected Women | English | Financial services products | Gender | India | Mobile access and use | Resource | South Asia |

In January 2013, Swadhaar, a microfinance institution in India, and Accion, an international NGO, launched a mobile money pilot in partnership with Airtel Money and Axis Bank. The pilot aimed to enable Swadhaar’s loan customers to ...

Orange Mali: Reaching women customers with mobile savings and insurance

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Monday 19 Oct 2015 | Case study | Connected Women | Digital literacy | English | Financial services products | Gender | Mali | Mobile access and use | Mobile literacy | Resource | Sub-Saharan Africa |

In relatively mature mobile money markets, introducing new products could be a valuable way to build customer loyalty while also bringing new customers on board. In Mali, where mobile money customers tend to use their mobile money ...

Assessing the opportunity to improve energy access: Ncell in Nepal

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Thursday 15 Oct 2015 | Blog | Business model | Energy | English | Mobile access and use | Mobile for Development Utilities | Nepal | Research | Resource | South Asia |

What is the opportunity for Ncell, the dominant mobile operator in Nepal, to leverage its assets and presence across the country to improve energy access? The GSMA Mobile for Development Utilities team, with the support of the UK ...

The mAgri Design Toolkit

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Thursday 15 Oct 2015 | AgriTech | Digital skills | Guidelines | Mobile for Development | Resource | Toolkit |

The mAgri Design Toolkit is a collection of instructions, tools, and stories to help develop and scale mobile agriculture products by applying a user-centered design approach.

Digital Inclusion and the Role of Mobile in Nigeria

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Friday 9 Oct 2015 | Affordability and tax | Connected Society | English | Nigeria | Report | Resource | Sub-Saharan Africa |

Today mobile services connect over 83 million people in Nigeria, equivalent to 45% of the population, and deliver widespread social and economic benefits. With fixed line penetration only at 0.2%, mobile is best placed to extend access ...

Spotlight on Rural Supply: Critical factors to create successful mobile money agents

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Wednesday 7 Oct 2015 | Case study | Chad | English | Mali | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Research | Resource | Sub-Saharan Africa |

Although mobile money services have extended further into rural areas than more traditional financial services have been able to in the past, rural customers still remain an underserved segment. A key barrier to reaching these ...

Paying school fees with mobile money in Côte d’Ivoire

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Monday 5 Oct 2015 | Case studies | Case study | Cote d'Ivoire | Ecosystem payments | English | French | Mobile Money | Mobile Money Programme | Resource | Sub-Saharan Africa |

This case study highlights the success of the school registration fees payment initiative in Côte d’Ivoire, a concrete example which demonstrates that when operators and governments in mature mobile money markets collaborate, whole ...

Assessing the impact of Tigo Kilimo

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Tuesday 15 Sep 2015 | AgriTech | Case study | Resource | Social impact and behavioural change | Sub-Saharan Africa | Tanzania | User insights and data |

Tigo Kilimo is an agricultural value added service (Agri VAS) provided by mobile network operator Tigo in Tanzania. The service offers information for farmers via mobile phone and can be accessed via four mobile channels: Unstructured ...

Orange Sènèkèla Project Update: Insights from the midline

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Tuesday 15 Sep 2015 | AgriTech | Business model | Case study | Mali | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data |

Sènèkèla is a mobile agricultural value-added service (Agri VAS) provided by Orange Mali and offering a range of information on agricultural topics and market prices. The service is currently available to customers on a helpline in all ...

Operational guidelines for interoperability: A customer-centric approach

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Tuesday 15 Sep 2015 | English | Global | Industry assets and standards | Interoperability | Mobile Money | Mobile Money Programme | Research | Resource |

This publication sets out operational guidelines for mobile money providers to consider when introducing an interoperable service for their customers. Successful A2A interoperability should bring significant benefits for providers and ...

mNutrition Market Access in Zambia: The Costs and Health Impacts of Mobile Messaging for Nutrition

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Monday 14 Sep 2015 | Business model | English | mHealth | Research | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data | Zambia |

Understanding the true cost of an mNutrition service is essential for long-term sustainability. In consultation with the GSMA, the Palladium has developed an mNutrition Financial Forecast Model (FFM) to calculate the potential uptake ...

mNutrition Market Access in Mozambique: The Costs and Health Impacts of Mobile Messaging for Nutrition

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Monday 14 Sep 2015 | Business model | English | mHealth | Mozambique | Research | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data |

Understanding the true cost of an mNutrition service is essential for long-term sustainability. In consultation with the GSMA, the Palladium has developed an mNutrition Financial Forecast Model (FFM) to calculate the potential uptake ...

Digital Inclusion and Mobile Sector Taxation in Mexico

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Monday 14 Sep 2015 | Affordability and tax | Connected Society | English | Latin America & the Caribbean | Mexico | Report | Resource |

Mobile services in Mexico connect over 47 million people, equivalent to 38% of the population, and deliver widespread social and economic benefits to the country. Mobile broadband has the potential to further support the growth of the ...

Airtel Kilimo project update: Insights from the midline

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Friday 4 Sep 2015 | AgriTech | Business model | Case study | Kenya | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data |

Airtel Kilimo is an agricultural value added service (Agri VAS) developed and managed by Airtel Kenya. The service provides customised information about crops, weather and market prices to farmers in Kenya via their mobile phones. ...

The Customer Journey Framework

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Thursday 3 Sep 2015 | English | Global | Operational best practices | Product development and product design | Resource | Toolkit | User insights and data |

In our March 2014 publication, "Making the most out of your data in M4D" we found that organisations offering mobile products and services that target underserved populations ...

The Customer Journey Framework Appendices

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Thursday 3 Sep 2015 | English | Global | Operational best practices | Resource | Toolkit | User insights and data |

In our March 2014 publication, "Making the most out of your data in M4D" we found that organisations offering mobile products and services that target underserved populations desire to better use the data they already have to ensure ...

Approaches to Local Content: Realising the Smartphone Opportunity

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Tuesday 1 Sep 2015 | Connected Society | Digital literacy | English | Global | Local content | Mobile access and use | Research | Resource |

Mobile connectivity is enabling large parts of the world to come online for the first time. However, the creation and distribution of digital content remains deeply uneven. While nearly half of the world's population are now online ...

The Role of Mobile in Improved Sanitation Access

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Tuesday 25 Aug 2015 | English | Global | Mobile for Development Utilities | Research | Resource | Sanitation | State of the industry and trends |

Today 2.4 Billion people still lack access to improved sanitation and more people have access to mobile phones than toilets. This report aims to outline how mobile channels can support sanitation service delivery while building new ...

Looking at the Role of Mobile in Improved Sanitation Access

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Saturday 15 Aug 2015 | Blog | Global | Mobile access and use | Mobile for Development Utilities | Resource | Sanitation |

As reported in the latest Joint Monitoring Programme (JMP) publication, 2.4 Billion people still lack access to improved ...

HNI Madagascar: Information via mobile to tackle gender-based violence

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Wednesday 12 Aug 2015 | Case study | Connected Women | English | Gender | Madagascar | Mobile access and use | Resource | Safety and harassment | Sub-Saharan Africa |

3-2-1 is a free, on-demand voice and text-based information service that has attracted over 3 million Airtel Madagascar subscribers since it launched in March 2010. The 3-2-1 Service is provided by HNI, an international NGO, and ...

Proportional risk-based AML/CFT regimes for mobile money: A framework for assessing risk factors and mitigation measures

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Thursday 6 Aug 2015 | English | Global | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Regulation | Research | Resource |

This publication aims to help regulators understand the risks posed by mobile money services and the measures mobile money service providers are taking to mitigate these risks, both of which can help inform the design of efficient and ...

Local Content, Digital Skills and International Development

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Monday 3 Aug 2015 | Connected Society | English | Global | Local content | Mobile access and use | Research | Resource | State of the industry and trends |

In the last decade the Internet has begun to evolve into a genuinely global network. In 2005 only 8% of individuals in the developing world were using the internet. In just 10 years, this number has grown to nearly 5 times the size. ...

Kubatana

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Saturday 1 Aug 2015 | Case study | Content creation and stylization | English | Resource | Sub-Saharan Africa | User insights and data | Zimbabwe |

Local Content, Smartphones and Digital Inclusion

Press Release

Saturday 1 Aug 2015 | Connected Society | Digital literacy | English | Global | Local content | Mobile access and use | Research | Resource |

In April 2014, USAID launched the US Global Development Lab. It aims to accelerate financial inclusion, improve transparency, and unlock new markets. But the digital revolution delivers more than just economic efficiencies. It ...

Uninor: Project Sampark

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Friday 31 Jul 2015 | Case study | Connected Women | English | Gender | India | Mobile access and use | Resource | South Asia |

In India a woman is 36% less likely to own a mobile phone than a man, which suggests that women are still an untapped market and represent a major opportunity for mobile operators to increase their customer base and revenue. Telenor ...

BRAC Bangladesh: Partnering for mEducation

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Friday 31 Jul 2015 | Bangladesh | Case study | Connected Women | English | Gender | Mobile access and use | Resource | South Asia |

This case study tells the story of NGO BRAC Bangladesh partnering with operator Robi Axiata and the British Council to develop and launch an mEducation value-added service (VAS) for adolescent girls. Developed with the support of a ...

Preparing for the Unexpected: Ooredoo responds to a Water Crisis in the Maldives

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Tuesday 21 Jul 2015 | Case study | East Asia and Pacific | English | Maldives | Mobile for Humanitarian Innovation | Resource | Response |

On the 4th of December 2014, a fire broke out at the Maldives Water and Sewerage Company Generator Unit located on the island capital Malé resulting in the cutting off of drinking water to over 150,000 people. Whilst government bodies ...

Mobile internet usage challenges in Asia — awareness, literacy and local content

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Friday 10 Jul 2015 | Connected Society | Digital literacy | East Asia and Pacific | English | Local content | Report | Resource |

GSMA’s Digital Inclusion programme and GSMA Intelligence have published a new report on mobile internet usage in Asia. Nearly 800 million new mobile internet subscribers are forecast to come online in Asia Pacific by 2020, the vast ...

Rural Coverage: Strategies for Sustainability

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Monday 6 Jul 2015 | Connected Society | English | Global | Report | Resource | Rural network coverage |

This series of country-level case studies, published by GSMA Intelligence in collaboration with the GSMA’s Digital Inclusion programme, demonstrates the approaches being deployed by mobile operators and others to address rural coverage ...

The Role of VAS Vendors in M4D

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Friday 3 Jul 2015 | English | Global | Research | Resource |

M4D Impact Products & Services Landscape – Quarterly Report

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Friday 3 Jul 2015 | AgriTech | English | Global | Research | Resource | Social impact and behavioural change | State of the industry and trends | User insights and data |

Innovation is happening across the developing world in a number of sectors, from health to energy, to mobile banking to agriculture. In most of these markets you cannot talk about innovation without referring to mobile. If ...

Mobile Money Operational Assessment

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Tuesday 23 Jun 2015 | English | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Resource | Toolkit |

This Operational Assessment offers a quick diagnostic of the foundations (such as distribution, organisational structure, and marketing) in a mobile money service, and is designed to identify barriers that might inhibit the growth of ...

Digital inclusion and mobile sector taxation 2015

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Tuesday 23 Jun 2015 | Affordability and tax | Connected Society | English | Global | Report | Resource |

Over the past 10 years, the GSMA has partnered with Deloitte to examine the role of taxation policies in promoting mobile industry growth and ultimately digital inclusion, especially in developing countries where sector-specific ...

Case Study: Vodafone Turkey Farmers’ Club

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Wednesday 17 Jun 2015 | AgriTech | Business model | Case study | East Asia and Pacific | Product development and product design | Resource | Turkey | User insights and data |

Vodafone Turkey launched the Farmers’ Club at the end of 2009 in partnership with TABİT, a Turkish social enterprise focusing on ICT enablement for smallholder farmers. Vodafone aims to increase productivity and income of smallholder ...

Airtel Uganda: A Mobile Money Solution for Savings Groups

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Wednesday 17 Jun 2015 | Case study | Connected Women | English | Financial services products | Gender | Mobile access and use | Resource | Sub-Saharan Africa | Uganda |

“Airtel Weza” is an innovative mobile money solution for savings groups. This case study outlines how Airtel Uganda partnered with Grameen Foundation to design and launch the product. It also provides useful lessons and recommendations ...

Grameen Foundation: Bringing “Mobile Midwife” to Nigeria

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Wednesday 17 Jun 2015 | Connected Women | English | Gender | Mobile access and use | Nigeria | Research | Resource | Sub-Saharan Africa |

Grameen Foundation replicated its “Mobile Midwife” service from Ghana to Nigeria in order to address the high maternal and child mortality rates there.  “Mobile Midwife” delivers medically sound, stage-based health information to ...

Accelerating Digital Literacy: Empowering women to use the mobile internet

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Tuesday 16 Jun 2015 | Connected Society | Connected Women | Country | Digital Inclusion | Digital Inclusion for Women | Digital literacy | English | Gender | Global | India | Indonesia | Language | Mobile access and use | Mobile internet | Programme | Region | Report | Research | Resource | Resource Type | Type | User insights and data |

In developing countries, the number of unique subscribers using mobile internet grew from 728 million in 2010 to 1.8 billion in 2014 (source: GSMA Intelligence Q4 2014). Mobile internet access can have profound implications for women’s ...

Making the most out of your data: A case study on NextDrop

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Monday 15 Jun 2015 | Case study | English | India | Mobile for Development Utilities | Product development and product design | Resource | South Asia | User insights and data | Water |

Earlier this year, the Mobile for Development Impact team delivered a study on NextDrop, an M4D Utilities grantee. The purpose of the DFID-funded study was to analyse NextDrop’s engagement with two key stakeholders – end-users and ...

M4D Impact Service Evaluation: Human Network International 3-2-1

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Thursday 11 Jun 2015 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Madagascar | Mobile access and use | Research | Resource | Sub-Saharan Africa | User insights and data |

This report is the result of an evaluation conducted by GSMA M4D Impact, of Connected Women grantee HNI’s 3-2-1 service in Madagascar that offers public service information via Airtel 3-2-1 on a range of topics including health, ...

Closing the Coverage Gap – a view from Asia

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Tuesday 9 Jun 2015 | Case study | Connected Society | East Asia and Pacific | English | Resource | Rural network coverage | South Asia |

Affordability and network coverage are the two largest barriers to driving mobile internet access among non-adopters. In this report we focus on network coverage. Globally, 90% of the world's population is covered by 2G networks and ...

SIMlab Frontline SMS Credit

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Monday 1 Jun 2015 | Case study | Ecosystem payments | English | Financial services products | Kenya | Resource | Sub-Saharan Africa | User insights and data |

Catalysing mHealth Services for Scale and Sustainability in Nigeria

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Friday 29 May 2015 | Business model | Case study | English | mHealth | Nigeria | Product development and product design | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data |

This report presents a number of initiatives launched by the Nigerian government, including the Maternal, Newborn and Child Health (MNCH) Week and Saving One Million Lives (SOML), in 2009 and 2012 respectively. These initiatives aim to ...

Digital inclusion and mobile sector taxation in Jordan

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Tuesday 26 May 2015 | Affordability and tax | Arabic | Connected Society | English | Jordan | Middle East and North Africa | Report | Resource |

Since the launch of the first mobile telecommunication network in Jordan in 1995, the market has grown rapidly. Today 70% of the population in Jordan has at least one mobile subscription and over 2 million people have access to the ...

GSMA MMU Infographic: Mobile Money in Latin America & the Caribbean

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Tuesday 26 May 2015 | English | Global and regional studies | Infographic | Latin America & the Caribbean | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | Spanish | State of the industry and trends |

This infographic highlights the current state of mobile money availability, adoption, accessibility and usage in Latin America & the Caribbean. Download:

Micro Insurance in Mobile Agriculture: case study and takeaways for the mobile industry

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Monday 18 May 2015 | AgriTech | Business model | Case study | Kenya | Resource | Sub-Saharan Africa | User insights and data |

By zooming in on ACRE Africa mobile insurance service, this report explores the market opportunity and challenges to scale of index based micro insurance for crops. It also provides valuable insights for the stakeholders that aim to ...

Weena: Moov’s Value Proposition for the Women of Togo

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Thursday 14 May 2015 | Connected Women | English | Gender | Mobile access and use | Resource | Sub-Saharan Africa | Togo | User insights and data |

Weena is Moov Togo’s mobile offering tailored to resource-poor women in Togo. The Weena offering includes a tailored tariff plan and a loyalty scheme that benefit not only individual women, but also the community as a whole. Indeed, ...

Mobile financial services in Latin America & the Caribbean: State of play, commercial models, and regulatory approaches

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Wednesday 13 May 2015 | English | Global and regional studies | Latin America & the Caribbean | Mobile Money | Mobile Money Programme | Policy and regulation | Research | Resource | Spanish | State of the industry and trends |

This publication provides a snapshot of the current state of mobile financial services in Latin America and the Caribbean, analyses the commercial models being employed in different market segments, and discusses the regulatory ...

Making the Most out of your Data in M4D – Case Study on ACRE Africa

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Sunday 3 May 2015 | AgriTech | Case study | English | Kenya | Product development and product design | Resource | Sub-Saharan Africa | User insights and data |

In our recent publication, "Making the most out of your data in M4D" we found that organisations offering mobile products and services that target underserved ...

Njorku

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Friday 1 May 2015 | Case study | Content creation and stylization | English | Global | Resource | Sub-Saharan Africa | User insights and data |

M4D Impact Products & Services Landscape – Quarterly Report

Document

Friday 1 May 2015 | English | Global | Research | Resource | Social impact and behavioural change | State of the industry and trends | User insights and data |

In this first edition of 2015, the M4D Impact Products and Services Quarterly Report, looks to identify the ways in which the Mobile for Development (M4D) industry continues to evolve and diversify into new areas, contributing to the ...

A Mobile Business School: Tigo Tanzania and EduMe

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Monday 13 Apr 2015 | Case study | Connected Women | English | Gender | Mobile access and use | Resource | Sub-Saharan Africa | Tanzania |

When consumer insights research revealed that Tanzanian women wanted to improve their business skills, Tigo Tanzania responded by launching a mobile business school which provides a step-by-step guide on how to start and run a ...

The Use of Mobile to Drive Improved Nutrition Outcomes: Successes and Best Practices from the mHealth Industry

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Thursday 9 Apr 2015 | Business model | Case study | English | Global | mHealth | Product development and product design | Resource | Social impact and behavioural change | User insights and data |

This report showcases a selection of mNutrition activities being implemented in the GSMA mHealth programme’s priority countries in Sub-Saharan Africa. The report also investigates the best practices which have contributed to the ...

Medic Mobile

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Wednesday 1 Apr 2015 | Case study | Content creation and stylization | English | Global | mHealth | Resilient technology | Resource | Sub-Saharan Africa | User insights and data |

Snapshot: SEWA RUDI – A customer-centric approach to designing mobile services for women

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Tuesday 31 Mar 2015 | Case study | Connected Women | English | Gender | India | Mobile access and use | Resource | South Asia | User insights and data |

This snapshot explains the importance of involving women at the design stage when developing mobile services for women, and shares lessons from SEWA’s journey of developing RUDI Sandesha Vyavhaar (RSV), or the RUDI Information Service, ...

Snapshot: Swadhaar, Accion & Airtel Money – Mobile money training for female customers in India

Document

Tuesday 31 Mar 2015 | Case study | Connected Women | Digital skills | English | Financial services products | Gender | India | Mobile access and use | Mobile literacy | Resource | South Asia |

Customer marketing and education are always important to driving the adoption of mobile money, but they are absolutely crucial for female customers, who generally take more time than men to trust and start using mobile money services. ...

Snapshot: HNI & Airtel – Creating relevant gender content with local partners in Madagascar

Document

Tuesday 31 Mar 2015 | Case study | Connected Women | English | Gender | Madagascar | Mobile access and use | Resource | Sub-Saharan Africa | User insights and data |

Sourcing local relevant content can be difficult enough for mobile operators when developing a new service. Creating such content and intending it to lead to behaviour change, especially on the topic of gender rights, is even more ...

Mobile money crosses borders: New remittance models in West Africa

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Monday 30 Mar 2015 | Case study | Ecosystem payments | English | French | International remittances | Mobile Money | Mobile Money Programme | Resource | Spanish | Sub-Saharan Africa |

A promising new model is emerging for cross-border remittances with mobile money as both the sending and the receiving channel. This paper draws commercial insights from two early examples in the West African Economic Monetary Union ...

Mobile Technical Literacy Toolkit

Document

Friday 27 Mar 2015 | Connected Women | Digital skills | English | Gender | Global | Mobile access and use | Mobile literacy | Resource | Toolkit | User insights and data |

Mobile Technical Literacy – the ability to use a mobile phone and its non-voice and core functions – has been identified as a barrier to women’s awareness and usage of mobile services across low- and middle-income countries. What has ...

Case Study: Airtel Green SIM

Document

Thursday 19 Mar 2015 | AgriTech | Business model | Case study | India | Resource | Social impact and behavioural change | South Asia | User insights and data |

Green SIM is a packaged service offering available exclusively on the Airtel network which provides voice-based agricultural information to help rural farmers to improve their farming practices. Green SIM agriculture content services, ...

Tigo Kilimo project update: insights from the midline

Document

Tuesday 17 Mar 2015 | AgriTech | Business model | Case study | Product development and product design | Resource | Sub-Saharan Africa | Tanzania | User insights and data |

Tigo Kilimo is an agricultural value added service (Agri VAS) provided by mobile operator Tigo Tanzania since December 2012. It delivers information on agronomy, weather and market prices. This deep dive report explores service ...

Digital inclusion and mobile sector taxation in Bangladesh

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Tuesday 17 Mar 2015 | Affordability and tax | Bangladesh | Connected Society | English | Report | Resource | South Asia |

Since the award of the first licence in 1989, the mobile sector in Bangladesh has enabled 66 million Bangladeshis to gain access to transformative mobile technologies, including the mobile internet. The increase in mobile access has ...

Agricultural M2M: a platform for expansion

Document

Monday 9 Mar 2015 | AgriTech | Business model | Global | Research | Resource | User insights and data |

In order to feed over 2.5 billion more people and prevent widespread famine in the next few decades, it is estimated that food production will need to increase by 70% by 2050, placing significant pressure on the agriculture sector. The ...

GSMA mHealth Country Feasibility Report: Mozambique 2015

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Monday 9 Mar 2015 | English | mHealth | Mozambique | Portuguese | Research | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data |

This report aims to carry out a comprehensive analysis of the current state of mHealth in Mozambique. Information has been gathered and presented in the context of the GSMA Pan-African mHealth Initiative and more specifically is ...

GSMA mHealth Country Feasibility Report: Zambia 2015

Document

Monday 9 Mar 2015 | English | mHealth | Research | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data | Zambia |

This report aims to carry out a comprehensive analysis of the current state of mHealth in Zambia. Information has been gathered and presented in the context of the GSMA Pan-African mHealth Initiative and more specifically is aligned to ...

M4D Impact Products & Services Landscape – Annual Report

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Wednesday 4 Mar 2015 | English | Global | mHealth | Research | Resource | Social impact and behavioural change | State of the industry and trends | User insights and data |

In 2012, the M4D Impact Programme launched an open data portal for the developing world's mobile industry; Mobile for Development Products and Services Trackers. The aim was to offer the industry access to high quality data to help ...

Mercy Corps Agri-Fin Mobile

Document

Wednesday 4 Mar 2015 | AgriTech | Case study | Content creation and stylization | English | Global | Resource | User insights and data |

Making the Most out of your Data in M4D – Case Study on Airtel & HNI’s 3-2-1 Madagascar Service

Document

Wednesday 4 Mar 2015 | Case study | English | Madagascar | Presentation | Product development and product design | Resource | Sub-Saharan Africa | User insights and data |

In our recent publication, "Making the most out of your data in M4D" we found that organisations offering mobile products and services that target underserved ...

mHealth Regulation Impact Assessment: Africa

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Tuesday 3 Mar 2015 | English | Global | mHealth | Research | Resource | User insights and data |

This report provides a high-level compilation of the mHealth legal and regulatory landscapes in ten countries in Sub-Saharan Africa. The objective of this report is to provide the mHealth community with, where possible, an overview of ...

State of the Industry 2014: Mobile Financial Services for the Unbanked

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Monday 2 Mar 2015 | English | French | Global | Global and regional studies | Mobile Money | Mobile Money Programme | Research | Resource | Spanish | State of the industry and trends |

MMU has been tracking the progress of the mobile money industry since 2011. Each year, MMU’s State of the Industry report contains key findings and insights on the growth of the industry, including mobile money, mobile insurance, ...

Digital inclusion and mobile sector taxation in Ghana

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Friday 27 Feb 2015 | Affordability and tax | Connected Society | English | Ghana | Report | Resource | Sub-Saharan Africa |

In the last decade, the mobile sector in Ghana has enabled 12.6 million Ghanaians, about 50% of the population, to access the benefits of mobile communications. This increase in access is bringing wide-ranging benefits to the Ghanaian ...

Market size and opportunity for agricultural value-added services

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Friday 27 Feb 2015 | AgriTech | Business model | Global | Research | Resource | User insights and data |

Agri VAS has been developed to overcome the ‘information gap’ faced by farmers in developing countries as well as connect farmers with other key players in the agriculture value-chain. Farming still accounts for 47% of the workforce on ...

Bridging the gender gap: Mobile access and usage in low- and middle-income countries

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Thursday 26 Feb 2015 | Connected Women | Digital Inclusion for Women | Gender | Global | Mobile internet | Mobile Internet for Women | Report | Research | Resource | User insights and data |

This report examines how many women in low- and middle-income countries own mobile phones, how intensively they use them, and the barriers to mobile phone adoption and use compared to men, providing actionable insights and ...

Accelerating the digital economy: Gender diversity in the telecommunications sector

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Wednesday 25 Feb 2015 | Connected Women | English | Gender | Gender diversity in the workforce | Global | Research | Resource |

Despite progress in women’s representation in the telecommunications industry, a gender gap persists, which is particularly noticeable at the leadership level. This global report provides a snapshot of the current state of gender ...

mFarmer case studies

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Tuesday 24 Feb 2015 | AgriTech | Business model | Case study | Global | Resource | Social impact and behavioural change | User insights and data |

It’s been more than three years since the GSMA mAgri Programme launched the mFarmer Initiative in 2011 with the ambition to support the development and launch of Agri Value Added Services (VAS) at scale. Through a competitive ...

The Importance of Partnerships in mHealth

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Tuesday 24 Feb 2015 | Case study | English | Global | mHealth | Resource | Social impact and behavioural change | User insights and data |

While there has been much talk about the need for partnerships within mHealth and the value that they bring, the evidence to date has been largely qualitative. The GSMA recently conducted an mHealth Tracker survey, among 276 mHealth ...

Sylvie: A Tigo Cash Agent in Rwanda

Video

Monday 23 Feb 2015 | Case studies | Connected Women | English | Gender | Life stories | Mobile Money | Mobile Money Programme | Resource | Resource Type | Rwanda | Sub-Saharan Africa | Type | Video |

Tigo’s Cash service facilitates micro-transactions that are safe, fast, and affordable. It also transforms the lives of its many agents, enabling them to progress their careers and contribute to their families. Here, we speak to ...

Benefits of network competition and complementary policies to promote mobile broadband coverage

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Tuesday 17 Feb 2015 | Connected Society | English | Global | Report | Resource | Rural network coverage |

In July 2014, Frontier Economics was commissioned by the GSMA to conduct a study on the merits and potential barriers of promoting mobile broadband coverage under the network competition model. Download:

Mobile SIM-based Medical Applications

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Tuesday 17 Feb 2015 | Global | mHealth | Resource | Social impact and behavioural change | User insights and data |

This white paper will explore the potential of enhanced mobile technologies enabled by the Subscriber Identity Module (SIM) in the evolution of mHealth services. As mobile technology becomes more affordable and widespread across the ...

Enabling Mobile Money Policies in Kenya: Fostering a Digital Financial Revolution

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Thursday 12 Feb 2015 | Case studies | Case study | English | Kenya | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | Sub-Saharan Africa |

This case study traces the early stages of mobile money development in Kenya, from its conceptualisation to the design and codification of a suitable regulatory model, showing that by creating an enabling regulatory environment and ...

Digital inclusion and mobile sector taxation in Pakistan

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Tuesday 10 Feb 2015 | Affordability and tax | Connected Society | English | Pakistan | Report | Resource | South Asia |

Today, mobile networks support essential services that boost productivity and drive economic growth for the 60 million Pakistanis that have access to them. In parallel, 120 million of their fellow citizens remain unconnected. ...

Dewn: Dialog’s Disaster and Emergency Warning Network

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Friday 6 Feb 2015 | Case study | East Asia and Pacific | English | Mobile for Humanitarian Innovation | Preparedness | Resilient technology | Resource | Sri Lanka |

On December 26th 2014, the tenth anniversary of the Indian Ocean Tsunami, Sri Lankan Mobile Network Operator Dialog unveiled version 2 of is Disaster and Emergency Warning Network; DEWN v2. Developed in the aftermath of the 2004 ...

Off-Grid Electric

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Wednesday 4 Feb 2015 | Case study | Energy | Mobile for Development Utilities | Resource | Sub-Saharan Africa | Tanzania | User insights and data |

Off Grid Electric is the world’s first radically scalable solar leasing company aimed towards the world’s 1.6 billion unelectrified households. Off Grid Electric delivers innovative stand-alone solar systems to a range of last-mile ...

Webinar: Insights from the mFarmer initiative

Video

Monday 2 Feb 2015 | AgriTech | Business model | Global | Resource | Social impact and behavioural change | User insights and data | Webinar |

The Mobile for Development mFarmer initiative has come to a close. Having reached nearly 1.5 million users in 2.5 years, many valuable lessons have been learnt. Our mAgri Analyst, Tegan Palmer, presents these learnings and insights in ...

Jana

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Sunday 1 Feb 2015 | Case study | Connected Society | English | Global | Resource | User insights and data |

Jana is a mobile platform that connects global brands with emerging market consumers through reciprocal advertising. Jana’s platform creates a two-way conversation between brands and ...