Mobile for Development Resources

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mKisan Baseline Report Executive Summary: A snapshot of the mKisan service in March 2013

Document

Thursday 30 Jan 2014 | AgriTech | Business model | India | Product development and product design | Research | Resource | South Asia | User insights and data |

mKisan is a mobile value-added agricultural service (Agri VAS) that provides farmers in India with practical, up-to-date advice and information on crop agronomy, animal health, weather forecasts and market prices for major crops ...

Preparing for Disaster: An Analysis of Turkcell’s Disaster Management System

Document

Wednesday 22 Jan 2014 | Case study | English | Europe and Central Asia | Mobile for Humanitarian Innovation | Preparedness | Resilient technology | Resource | Response | Turkey |

This case study outlines Turkcell’s motivation for developing comprehensive disaster management plans, and examines the internal policies and systems in place to deal with disasters and the various internal and external stakeholders ...

Beyond Coverage: The opportunity for mobile operators to improve access to energy in Latin America

Document

Tuesday 17 Dec 2013 | Blog | Energy | Latin America & the Caribbean | Mobile for Development Utilities | Resource |

This blog is co-written by Zachary Levey, Associate, Multilateral Investment Fund of the IDB Group.

The opportunity for mobile operators to improve access to energy in Latin America

Document

Tuesday 17 Dec 2013 | Business model | Energy | Latin America & the Caribbean | Mobile for Development Utilities | Research | Resource |

This report provides a case study of these opportunities, based on the network of Telefónica Movistar Nicaragua, a subsidiary of the Spanish-based global operator Telefónica. The report finds that there is a potential business case for ...

Best Procurement and Maintenance Practice: Indonesia

Document

Thursday 12 Dec 2013 | Case study | Connected Society | East Asia and Pacific | English | Indonesia | Resource | Rural network coverage |

This document is a best practice guide for the Indonesian market, providing guidance on choosing and procuring green solutions as well as on operations and maintenance of green sites. The document also presents multiple CAPEX and OPEX ...

Webinar: Present & future of mobile technology for Agricultural Value Added Services (Agri VAS)

Document

Friday 6 Dec 2013 | AgriTech | Business model | Global | Resource | Social impact and behavioural change | User insights and data | Video |

This is a recording of an mAgri team webinar on 5th December 2013 “Present & future of mobile technology for Agricultural Value Added Services (Agri VAS)”. Download the

Job Information Service, Palestinian West Bank

Video

Thursday 5 Dec 2013 | Connected Society | Life stories | Middle East and North Africa | Programme | Region | Resource | Resource Type | Type | Video |

According to the UN nearly 20% of young Palestinians are neither in the labour force or in formal education. Even for those youths who have successfully graduated, employment is by no means guaranteed. Furthermore, the strained ...

SMS Peer Networking Service For Female Entrepreneurs

Video

Thursday 5 Dec 2013 | Connected Women | English | Gender | Language | Life stories | Middle East and North Africa | Programme | Region | Resource | Resource Type | Type | Video |

Of the 2.5 million people in the West Bank, nearly a third are unemployed women. Women face particularly acute challenges in the entering the workforce due to a confluence of cultural norms, political instability, a stagnated economy ...

Agri VAS Functional Requirements & Best Practice: SMS & IVR

Document

Thursday 5 Dec 2013 | AgriTech | Global | Product development and product design | Resource | User insights and data |

The purpose of this document is to outline the different types of services that can be delivered by an Agri VAS provider using SMS and IVR channels. This will aid Agri VAS providers in identifying the types of services to include and ...

Sizing the Opportunity of Mobile to Support Energy and Water Access

Document

Wednesday 4 Dec 2013 | Business model | Energy | Global | Mobile for Development Utilities | Research | Resource | Water |

This document, which is the first in a series that will be published in the coming months, outlines the size of the addressable markets for mobile-enabled energy and water services by regions as well as the mobile channels that support ...

m-Kopa

Document

Wednesday 4 Dec 2013 | Case study | Energy | English | Kenya | Mobile for Development Utilities | Product development and product design | Resource | Sub-Saharan Africa | User insights and data |

Affordable and Accessible Data: Bringing the Unconnected Online

Document

Wednesday 4 Dec 2013 | Affordability and tax | Digital Inclusion | English | Global | Mobile access and use | Mobile internet | Research | Resource |

Growth in data traffic in emerging markets and the expansion of access to the internet through data is currently a hot topic. In a recent

Best Practice Operations Guide – West Africa

Document

Wednesday 27 Nov 2013 | Connected Society | English | Ghana | Nigeria | Report | Resource | Rural network coverage | Sub-Saharan Africa |

This document focuses on best operation practices, to assist the MNOs/Tower Companies and ESCOs in adopting the most adequate approach to operations and maintenance of telecom power infrastructure in order to improve service ...

Mobile Enabled Community Services – Vendor Directory – November 2013

Document

Thursday 21 Nov 2013 | Business model | Energy | Global | Mobile for Development Utilities | Research | Resource |

This is the second of two vendor catalogues published by MECS in 2013. This catalogue looks at the energy and water access sector.

Mobile Money: the Opportunity for India – MMAI & GSMA Submission to the Reserve Bank of India (RBI)

Document

Thursday 14 Nov 2013 | Case studies | English | India | Mobile Money | Mobile Money Programme | Policy and regulation | Research | Resource | South Asia |

The Mobile Money Association of India (MMAI) and the GSMA are submitting this position paper to the Reserve Bank of India (RBI) Committee on Comprehensive Financial Services for Small Businesses and Low-Income Households to provide ...

Greening Telecoms: Pakistan and Afghanistan Market Analysis

Document

Friday 1 Nov 2013 | Afghanistan | Connected Society | English | Pakistan | Report | Resource | Rural network coverage | South Asia |

This document aims at identifying and examining the potential for green power deployments in the telecom industry of Pakistan and Afghanistan. This report analyses Afghanistan and Pakistan’s renewable energy resources, their green ...

Mobile Money for the Unbanked Case Studies: Insights, best practices and lessons from across the globe – Zimbabwe, Pakistan and Somaliland, Indonesia, Sri Lanka

Document

Thursday 31 Oct 2013 | Case studies | Case study | English | Global | Mobile Money | Mobile Money Programme | Operational best practices | Resource |

A compendium of case studies from the Mobile Money for the Unbanked Programme, discussing in detail many of the success stories and innovations from the mobile money industry.

Mobile for Agriculture Development – Behtar Zindagi – mKisan

Video

Monday 28 Oct 2013 | AgriTech | Global | Product development and product design | Resource | Social impact and behavioural change | User insights and data | Video |

GPM Vendor Landscape – Afghanistan & Pakistan – October 2013

Document

Friday 25 Oct 2013 | Afghanistan | Connected Society | English | Pakistan | Report | Resource | Rural network coverage | South Asia |

The purpose of this Afghanistan and Pakistan Vendor Landscape is to support mobile operators in their green power initiatives by providing them with a directory of green power vendors/service providers operating or interested in ...

KPIs in Mobile Money: A Reference Guide

Document

Monday 21 Oct 2013 | English | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Presentation | Resource |

This presentation aims to address this question through defining a KPI, identifying pitfalls in creating KPIs and illustrating some examples of effective KPIs for mobile money teams. While these examples are not exhaustive, they ...

Implementing mobile money interoperability in Indonesia

Document

Monday 14 Oct 2013 | Case study | East Asia and Pacific | English | Indonesia | Industry assets and standards | Interoperability | Mobile Money | Mobile Money Programme | Resource | Spanish |

In this case study, MMU provides a snapshot of the implementation of mobile money interoperability in Indonesia--specifically, how it came to be that three independent mobile operators worked together to make real-time transfers across ...

Country Report: Sri Lanka

Document

Thursday 3 Oct 2013 | English | Research | Resource | South Asia | Sri Lanka | State of the industry and trends |

In the GSMA Intelligence Mobile for Development Country Overview Series, we analyse the evolution and outlook of national mobile markets in the developing world. Each report ...

Mobile Market Information for Agri VAS Operators: A Quick Start Guide

Document

Friday 27 Sep 2013 | AgriTech | Global | Product development and product design | Research | Resource | User insights and data |

The purpose of this document is to guide Agri VAS (Agriculture Value Added Service) operators in designing and developing a Market Information System (MIS) component for their Agri VAS.  Although the document will touch on the basics ...

South Africa mHealth Feasibility Report

Document

Thursday 19 Sep 2013 | English | mHealth | Research | Resource | Social impact and behavioural change | South Africa | Sub-Saharan Africa | User insights and data |

This document aims to provide an overview of the feasibility of mHealth in South Africa from the mobile operator perspective, by describing at a high level: The opportunity for mHealth; Current mHealth services; Implementation ...

Ramjit, Mobile for Employment, Dora District, India

Video

Sunday 8 Sep 2013 | Connected Society | Country | English | India | Language | Life stories | Programme | Region | Report | Resource | Resource Type | South Asia | Type | Video |

Ramjit got his phone very recently. Until then, he’d managed without but even after a very short period of ownership, he’s keen to talk about the benefits. He lives in a remote, rural village in Uttar Pradesh and is compelled to ...

Nokia Life

Document

Tuesday 3 Sep 2013 | AgriTech | Case study | English | Global | mHealth | Resource | Social impact and behavioural change | User insights and data |

Nokia Life provides a range of innovative and personalized services covering Education, Health, Agriculture, Infotainment, Entrepreneurship ...

Microsoft/Nokia takeover: an opportunity for the M4D app ecosystem (Part 2)

Press Release

Sunday 1 Sep 2013 | English | Global | Mobile access and use | Research | Resource | State of the industry and trends |

The following is a companion piece to Part 1:Why Emerging Markets hold the key to smartphone success for ...

South Africa mHealth Landscape

Document

Wednesday 28 Aug 2013 | English | mHealth | Research | Resource | Social impact and behavioural change | South Africa | Sub-Saharan Africa | User insights and data |

This document provides an in-depth landscaping of mHealth in South Africa. Download here

Rajendra, mobile agriculture and health, India

Video

Tuesday 6 Aug 2013 | AgriTech | English | India | Life stories | mHealth | Resource | Resource Type | South Asia | Type | Video |

We find Rajendra in Lakhori village, Uttar Pradesh. He’s been using a mobile service from HandyGo that enables him to improve the outputs of his small farm. Using his mobile, he can gather information on a wide spectrum of crop-related ...

Scaling Mobile for Development: Harness the Opportunity in the Developing World

Document

Saturday 3 Aug 2013 | Business model | English | Global | Research | Resource | State of the industry and trends |

Around 40% of people in the developing world now actively subscribe to mobile services, with many more having access to a mobile, if not direct ownership. Mobile access in these regions has outpaced the rate at which much of the ...

Why Emerging Markets Hold the Key to Smartphone Success for Microsoft-Nokia Part 1

Document

Saturday 3 Aug 2013 | English | Global | Mobile access and use | Research | Resource | State of the industry and trends |

In ...

Disaster Preparedness & Response Workshop: Focus on Earthquakes

Document

Friday 26 Jul 2013 | Archive | East Asia and Pacific | English | Mobile for Humanitarian Innovation | Presentation | Resource |

GSMA Disaster Response Programme convened Filipino and other regional MNOs with stakeholders from Government, humanitarian and science agencies in a two-day workshop to discuss preparing for earthquakes. This summary provides a ...

Getting the Most Out of Your Data – Segmenting Your Mobile Money Customer Base to Drive Usage

Document

Thursday 25 Jul 2013 | English | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Presentation | Resource | Spanish | Toolkit |

This presentation will provide new tools for operators to drive regular usage by segmenting their mobile money customer base. Download:

GSMA MMU Infographic: The Rise of eZ Cash – Sri Lanka

Document

Thursday 18 Jul 2013 | Case studies | English | Infographic | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | South Asia | Sri Lanka |

This infographic highlights The Rise of eZ Cash in Sri Lanka from 2005 to 2013.

Enabling Mobile Money Policies in Sri Lanka: The Rise of eZ Cash

Document

Thursday 18 Jul 2013 | Case studies | Case study | English | Mobile Money | Mobile Money Programme | Policy and regulation | Resource | South Asia | Sri Lanka |

For the Central Bank of Sri Lanka (CBSL), 2012 was the culmination of a 5-year effort to establish an enabling regulatory framework for mobile money that opened the market to both bank and non-bank providers and extended services to ...

Best Practice Procurement Guide – Bangladesh

Document

Tuesday 16 Jul 2013 | Bangladesh | Connected Society | English | Report | Resource | Rural network coverage | South Asia |

This Best Practice Procurement Guide offers guidance for Bangladesh’s telecom industry to develop its renewable energy solutions and describes the current best practices in Bangladesh, based on GPM’s latest research and analysis.

GPM Bi-annual Report – July 2013

Document

Tuesday 16 Jul 2013 | Energy | Global | Mobile for Development Utilities | Research | Resource |

Download here

Mobile Money in the Democratic Republic of Congo: Market insights on consumer needs and opportunities in payments and financial services

Document

Thursday 11 Jul 2013 | Case studies | Case study | Democratic Republic of Congo | English | Financial services products | French | Mobile Money | Mobile Money Programme | Operational best practices | Research | Resource | Sub-Saharan Africa |

Given the potentially large user base and low penetration of financial services, the Democratic Republic of Congo (DRC) seems to hold significant commercial opportunity for mobile money. At 17.5%, the penetration of mobile exceeds the ...

Mobile Money for the Unbanked 101: A Guide to Commercial Best Practice

Document

Tuesday 9 Jul 2013 | English | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Research | Resource |

This commercial guide has been written primarily with wallet-based MNO-led services in mind. However, since it covers the main topics in mobile money services it is likely to have relevance to services led by banks or third parties ...

Easypaisa: Mobile Money Innovation in Pakistan

Document

Friday 5 Jul 2013 | Case study | English | Mobile Money | Operational best practices | Pakistan | Resource | South Asia | Spanish |

Easypaisa, a mobile money service launched in Pakistan in 2009, serves more than five million customers a month through 25,000 points of service. By the end of 2012, it had processed more than 100 million transactions with a throughput ...

Innovative Inclusion: How Telesom ZAAD Brought Mobile Money to Somaliland

Document

Wednesday 3 Jul 2013 | Case studies | Case study | English | Mobile Money | Mobile Money Programme | Operational best practices | Resource | Somaliland | Spanish | Sub-Saharan Africa |

This case study details the success of Telesom ZAAD and the factors underlying this success. The objective for Telesom’s mobile money service, in the words of its CEO, has always been to bring financial inclusion to Somaliland. It was ...

Value of Voice – An Unsung Opportunity

Document

Monday 1 Jul 2013 | Business model | Digital literacy | English | Global | Local content | Research | Resource |

While the number of Mobile for Development services launched in developing countries has increased significantly in recent years, in most cases these services are still primarily delivered through text messaging. Despite its ubiquity, ...

Big ambition meets effective execution: How EcoCash is altering Zimbabwe’s financial landscape

Document

Monday 1 Jul 2013 | Case studies | Case study | English | Mobile Money | Mobile Money Programme | Operational best practices | Resource | Spanish | Sub-Saharan Africa | Zimbabwe |

Just 18 months after launch, the results are impressive: 2.3 million Zimbabweans have registered for EcoCash mobile money accounts, outnumbering all of Zimbabwe’s traditional bank accounts combined.This case study highlights how big ...

Bangladesh: Asia’s Untapped Mobile Broadband Opportunity

Document

Monday 1 Jul 2013 | Bangladesh | Connected Society | English | Research | Resource | South Asia | State of the industry and trends |

Bangladesh has ten times the population of the average European country, while the average citizen’s monthly income is less than one thousandth of the European equivalent. Yet the Asian country is one of the largest and fastest growing ...

Platforms for Successful Mobile Money Services

Document

Thursday 27 Jun 2013 | English | French | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Research | Resource | Spanish |

Based on extensive research of mobile money service providers and platform vendors, this paper aims to help service providers identify the functional and technical features they require for a platform to meet their business needs. The ...

GPM Vendor Landscape – West and Francophone Africa – June 2013

Document

Tuesday 25 Jun 2013 | Cameroon | Connected Society | English | Ghana | Nigeria | Report | Resource | Rural network coverage | Senegal | Sub-Saharan Africa |

The purpose of this vendor landscape document is to support mobile operators in their green power initiatives by providing them with a directory of brief profiles of green power vendors and service providers operating or having focus ...

Mobile Birth Registration in Uganda

Video

Thursday 20 Jun 2013 | Connected Women | Country | English | Gender | Language | Life stories | Programme | Region | Resource | Resource Type | Sub-Saharan Africa | Type | Uganda | Video |

In most countries around the world, proof of identity is an essential prerequisite for gaining access to basic services, including enrolling in basic education, health care services, or even claiming rights to inheritance or obtaining ...

Young Africa Live

Document

Saturday 1 Jun 2013 | Case study | English | Product development and product design | Resource | Social impact and behavioural change | Sub-Saharan Africa | User insights and data |

Year Launched :2009 Business Model : Donor Targeted Device : Basic/ Feature Phone Primary Delivery Technology : Wap, Web Products & Services : Peer to peer, Interactive content Markets Deployed In : South Africa, Kenya, ...

Dambulla: An agricultural hub being transformed by mobile

Video

Wednesday 22 May 2013 | Connected Society | Country | English | Language | Life stories | Programme | Region | Resource | Resource Type | South Asia | Sri Lanka | Type | Video |

Dambulla is the central farming district of Sri Lanka, playing host to the largest convocation of growers and brokers in the country. Its markets feed the capital, and neighbouring towns and villages. Here, we speak to farmers who ...

Telecom Renewable Energy Vendor/ESCOs Landscape in Indonesia

Document

Monday 20 May 2013 | Connected Society | East Asia and Pacific | English | Indonesia | Report | Resource | Rural network coverage |

This document is part of GPM’s continuing activity in the Indonesian market and lists the main renewable energy vendors/service providers that operate or have interests in the Indonesia telecom market.

GPM Vendor Landscape – East Africa – May 2013

Document

Monday 20 May 2013 | Connected Society | English | Report | Resource | Rural network coverage | Sub-Saharan Africa |

The purpose of this vendor landscape document is to support mobile operators in their green power initiatives by providing them with a directory of brief profiles of green power vendors/service providers operating or having focus in ...

Humanitarianism In The Network Age – UN OCHA

Document

Thursday 16 May 2013 | English | Global | Mobile for Humanitarian Innovation | Research | Resource |

An OCHA Policy and Studies Series. The report imagines how a world of increasingly informed, connected and self-reliant communities will affect the delivery of humanitarian aid. Its conclusions suggest a fundamental shift in power from ...

Powering Telecoms: Francophone Africa Market Analysis

Document

Tuesday 14 May 2013 | Cameroon | Connected Society | English | Report | Resource | Rural network coverage | Senegal | Sub-Saharan Africa |

The Green Power for Mobile (GPM) Market Analysis report for Francophone Africa aims to provide market insights and potential opportunity for green power for telecoms in the countries of focus – Senegal and Cameroon.

Durgesh and mobile learning, Uttar Pradesh, India

Video

Wednesday 8 May 2013 | English | India | Language | Life stories | Resource | Resource Type | South Asia | Type | Video |

In a remote village near Ghazipur, Uttar Pradesh, Durgesh is at the forefront of the next generation of users whose first experience of accessing the internet is via a mobile handset. He tells us that being able to tap into alternative ...

Orange Mobile Money – Madagascar

Document

Wednesday 1 May 2013 | Case studies | Case study | Ecosystem payments | English | Financial services products | Madagascar | Mobile Money | Mobile Money Programme | Resource | Sub-Saharan Africa | User insights and data |

Farmforce

Document

Wednesday 1 May 2013 | AgriTech | Case study | Content creation and stylization | English | Global | Product development and product design | Resource | User insights and data |

OMC Power

Document

Wednesday 1 May 2013 | Case study | Energy | English | India | Mobile for Development Utilities | Resource | South Asia | User insights and data |

Guidelines for Creating Agri VAS Content

Document

Tuesday 30 Apr 2013 | AgriTech | Content creation and stylization | Global | Product development and product design | Research | Resource |

This document is a guide for Agricultural Value Added Service (Agri VAS) providers in creating valuable and impactful agricultural content suitable for delivery through mobile channels. Smallholder farmers are usually the main target ...

Greening the Network: Indonesia Market Analysis

Document

Friday 26 Apr 2013 | Connected Society | East Asia and Pacific | English | Indonesia | Report | Resource | Rural network coverage |

This Indonesia specific market analysis report aims at identifying and examining green power deployment possibilities and their potential for the Telecom industry in the country. The report analyses the current state of energy and ...

Airtel – Madagascar – Feasibility Study

Document

Monday 22 Apr 2013 | Connected Society | English | Madagascar | Report | Resource | Rural network coverage | Sub-Saharan Africa |

With over 2.5 million mobile connections and a market share of over 40% , Airtel is a leading GSM mobile operator in Madagascar. The operations started under the brand name of Airtel post-acquisition by Zain in 2010. Historically the ...

Universal Service Fund Study

Document

Tuesday 16 Apr 2013 | Affordability and tax | Connected Society | English | Global | Report | Resource | Rural network coverage |

This report examines 64 Universal Service Funds, how they are currently meeting their objectives and what mobile’s role is in delivering universal service and access. It concludes that most funds are not achieving their stated goal of ...

Mrs Enay, Sukaresmi, West Java, Indonesia

Video

Tuesday 16 Apr 2013 | Connected Women | Country | East Asia and Pacific | English | Gender | Indonesia | Language | Life stories | Programme | Region | Resource | Resource Type | Type | Video |

Mrs Enay runs a small grocery store. She explains the impact mobile has had on her life.  

MMU Spotlight: Direct Deposits

Document

Monday 15 Apr 2013 | Case study | English | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Operational best practices | Resource |

This MMU Spotlight discusses the significance of ‘direct deposits’ to mobile money operators and how they can be addressed.

Mrs Cici, Gunung Salek, West Java, Indonesia

Video

Thursday 11 Apr 2013 | Connected Women | Country | East Asia and Pacific | Gender | Indonesia | Life stories | Programme | Region | Resource | Resource Type | Type | Video |

Mrs Cici works as a wedding make-up artist in her village in Indonesia. She explains the impact mobile has had on her life.  

mAgri Webinar: mAgri’s Highlights from Mobile World Congress 2013

Document

Tuesday 9 Apr 2013 | AgriTech | Global | Presentation | Product development and product design | Resource | User insights and data |

These are the slides presented during a webinar on 9th April 2013 “mAgri’s Highlights from Mobile World Congress 2013”. The webinar covered: Highlights from a panel discussion with China Mobile, Tigo Tanzania and Handygo ...

mAgri MWC Seminar Video -Taking Mobile Agriculture Innovation to Market

Video

Friday 5 Apr 2013 | AgriTech | Global | Product development and product design | Resource | Social impact and behavioural change | User insights and data | Video |

Telecoms Renewable Energy Vendors/ESCOs Landscape in Bangladesh

Document

Thursday 4 Apr 2013 | Bangladesh | Connected Society | English | Report | Resource | Rural network coverage | South Asia |

This document presents a summary of the power situation in Bangladesh, listing the main vendors/service providers that operate or have interests in the Bangladeshi telecom market.

Esoko

Document

Monday 1 Apr 2013 | AgriTech | Case study | English | Resource | Sub-Saharan Africa | User insights and data |

Frontline SMS

Document

Monday 1 Apr 2013 | Case study | English | Global | Resource | Social impact and behavioural change | User insights and data |

Digital Empowerment in the Developing World

Document

Monday 1 Apr 2013 | Business model | English | Global | Research | Resource | State of the industry and trends | User insights and data |

Around 40% of people in the developing world (countries with an average per capita income of less than $12,475 per year according to the World Bank) have subscribed to mobile services as of 2012, according to GSMA Intelligence. This ...

Mobile for Development: A diverse stakeholder mix

Document

Monday 1 Apr 2013 | English | Global | Research | Resource | State of the industry and trends |

Mobile for Development growth has accelerated since 2009 as mobile ownership has increased to over 40% across the developing world (or around 600 million new people using mobile over the last 3 years) Despite ...

Powering Telecoms: West Africa Market Analysis

Document

Thursday 14 Mar 2013 | Connected Society | English | Ghana | Nigeria | Report | Resource | Rural network coverage | Sub-Saharan Africa |

The Green Power for Mobile Market Analysis report for West Africa aims at providing market insights and highlight opportunities for telecom operators in the green power sector, in both Nigeria and Ghana.

mAgri Case Study: Nokia Life Agriculture Service

Document

Monday 11 Mar 2013 | AgriTech | Case study | Global | Product development and product design | Resource | Social impact and behavioural change | User insights and data |

[Update Jan 2014: In the second half of 2013, Nokia made some key changes and decided to ramp down Nokia Life. As of 1st January 2014, Nokia Life services were shut down in Indonesia, China and Nigeria. Nokia Life services, ...

Results from the 2012 Global Mobile Money Adoption Survey – Presentation Slides

Document

Monday 11 Mar 2013 | English | Global | Global and regional studies | Mobile Money | Mobile Money Programme | Presentation | Resource | State of the industry and trends |

With the 2012 Adoption Survey, MMU is able to share deeper insights on not only the number of customers, but also on how customers are using the service and, perhaps more importantly, how successful operators are positioning and ...

mAgri Seminar at MWC13: Presentation Slides

Document

Wednesday 6 Mar 2013 | AgriTech | Global | Presentation | Product development and product design | Resource | Social impact and behavioural change | User insights and data |

These slides were presented during the GSMA mAgri Seminar at Mobile World Congress 2013: Taking Mobile Agriculture Innovation to Market, on Monday 25 February 2013.

Mobile Agriculture: Information Services

Video

Wednesday 6 Mar 2013 | AgriTech | Global | Product development and product design | Resource | Social impact and behavioural change | User insights and data | Video |

Mobile Money: Enabling regulatory solutions

Document

Thursday 28 Feb 2013 | English | French | Global | Mobile Money | Mobile Money Programme | Policy and regulation | Regulation | Research | Resource |

The aim of this paper is to provide a useful tool for regulators and mobile money providers to engage more effectively. It elaborates commonly held positions in the mobile industry on  some key policy and regulatory issues, backed up ...

State of the Industry 2012: Results from the 2012 Global Mobile Money Adoption Survey

Document

Wednesday 27 Feb 2013 | English | French | Global | Global and regional studies | Mobile Money | Mobile Money Programme | Research | Resource | Spanish | State of the industry and trends |

With the 2012 Adoption Survey, MMU is able to share deeper insights on not only the number of customers, but also on how customers are using the service and, perhaps more importantly, how successful operators are positioning and ...

GSMA mWomen Marketing Handbook

Document

Wednesday 27 Feb 2013 | Connected Women | English | Gender | Global | Mobile access and use | Resource | Toolkit | User insights and data |

The GSMA mWomen Marketing Handbook, created in partnership with Altai Consulting, is a resource for mobile network operators and other members of the mobile ecosystem to improve their approach to marketing to low-income women in ...

Unlocking the Potential: Women and Mobile Financial Services in Emerging Markets – Executive Summary

Document

Monday 25 Feb 2013 | Connected Women | Digital Inclusion | English | Financial services products | Gender | Global | Mobile access and use | Research | Resource |

Executive summary of February 2013 report, produced in partnership with Visa Inc, which offers insights on women’s needs for financial management tools and use of mobile financial services in Indonesia, Kenya, Pakistan, Papua New ...

Unlocking the Potential: Women and Mobile Financial Services in Emerging Markets

Document

Monday 25 Feb 2013 | Connected Women | Digital Inclusion | English | Financial services products | Gender | Global | Mobile access and use | Research | Resource |

This February 2013 report, produced in partnership with Visa Inc, offers insights on women’s needs for financial management tools and use of mobile financial services in Indonesia, Kenya, Pakistan, Papua New Guinea and Tanzania.  It ...

Towards a Code of Conduct: Guidelines for the Use of SMS in Natural Disasters

Document

Friday 22 Feb 2013 | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Resilient technology | Resource |

This joint effort draws on the wealth of existing expertise across numerous organizations and previous research to codify a series of best conduct practices for the use of SMS in disaster response. This guideline document is a ...

Green Power for Mobile Vendor Directory – February 2013

Document

Thursday 21 Feb 2013 | Connected Society | English | Global | Report | Resource | Rural network coverage |

Updated February 2013. Extending mobile beyond the grid is one of the biggest challenges for mobile operators in developing countries. Without the right partner, the objective of deploying financially viable green solutions will never ...

Safaricom – Kenya – Feasibility Study

Document

Thursday 21 Feb 2013 | Ecosystem payments | Energy | Kenya | Mobile for Development Utilities | Research | Resource | Sub-Saharan Africa |

With the power of the Safaricom brand and coverage, there is potential through its network, retail channels and mobile payment service (M-PESA) to enable better phone charging facilities and other energy services, so stimulating ...

TNM – Malawi – Feasibility Study

Document

Thursday 14 Feb 2013 | Energy | Malawi | Mobile for Development Utilities | Research | Resource | Sub-Saharan Africa |

The purpose of the feasibility study was to assess the viability of TNM’s network to provide modern energy services to off-grid communities in Malawi. GSMA’s Community Power from Mobile programme seeks to identify the opportunity and ...

Jaipal, Remote Rural Community, India

Video

Friday 8 Feb 2013 | AgriTech | English | India | Language | Life stories | Programme | Region | Resource | Resource Type | South Asia | Type | Video |

Jaipal is 27 and lives in remote, rural India. He cultivates crops such as sugar cane, potatoes, mustard and wheat. Because his livelihood is entirely dependent on his crops doing well, he values his ability to keep them safe and help ...

Great East Japan Earthquake and research and development for network resilience and recovery

Document

Tuesday 5 Feb 2013 | Archive | East Asia and Pacific | English | Mobile for Humanitarian Innovation | Presentation | Resource |

From Noriyuki Araki, Chairman FG-DR&NRR, NTT, Japan. Part of the ITU Workshop on E-health services in low-resource settings: Requirements and ITU role.

Unlocking a New Market: Ultra-Low-Cost M2M Opportunities and Barriers to a New Mobile Frontier

Document

Monday 4 Feb 2013 | Case study | Energy | Global | Mobile for Development Utilities | Resource |

By Nick Hughes, M-KOPA. M-KOPA believes that M2M services for customers represent a new frontier. There are challenges but there are no impregnable barriers. Principal amongst the challenges is the need to simplify the core M2M ...

Mobile Network Public Warning Systems and the Rise of Cell-Broadcast

Document

Friday 1 Feb 2013 | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Resilient technology | Resource |

This report aims to provide an Introduction to Public Warning Systems and background to the most applicable technology used to deliver them, the Cell Broadcast Service.

Florence, Kibera, Nairobi, Kenya

Video

Friday 1 Feb 2013 | Case studies | Connected Women | English | Gender | Kenya | Life stories | mHealth | Mobile Money | Mobile Money Programme | Programme | Resource | Resource Type | Sub-Saharan Africa | Type | Video |

“The day my kid felt sick, the mobile phone gave me a chance. I just called the doctor direct and asked for the first aid I could perform to the baby. I found it made my work easier” Florence is one of the approximately one million ...

Sustainable Energy & Water Access through M2M Connectivity

Document

Thursday 31 Jan 2013 | Business model | Energy | Global | Mobile for Development Utilities | Research | Resource |

This paper aims to shed light on the opportunities created by M2M solutions to reach and empower underserved populations in the developing world. The emergence of new business models leveraging GSM connectivity for remote operation and ...

Extending The Grid: Bangladesh Market Analysis

Document

Thursday 31 Jan 2013 | Bangladesh | Connected Society | English | Report | Resource | Rural network coverage | South Asia |

The objective for this report is to analyse the current state of energy and infrastructure regulations in Bangladesh, and the current approach in telecom infrastructure and power solutions being used. This report presents the reader ...

Evans, Farm near Lake Naivasha, Kenya

Video

Friday 25 Jan 2013 | AgriTech | English | Kenya | Language | Life stories | Programme | Region | Resource | Resource Type | Sub-Saharan Africa | Type | Video |

Lake Naivasha in Kenya is home to fishermen, teaming wildlife and supports a thriving nearby town of the same name. It’s surrounded by farms. These range from huge, international flower-growing business with an international market to ...

Rachel, from a remote rural community near Morogoro, Tanzania

Video

Tuesday 22 Jan 2013 | AgriTech | Case studies | Connected Women | English | Gender | Language | Life stories | Mobile Money | Mobile Money Programme | Programme | Region | Resource | Resource Type | Sub-Saharan Africa | Tanzania | Type | Video |

Lying outside Morogoro, close to the building of a vast new road, lies a small village. In its compass is a leper hospital. The nurses who offer administer palliative care to its patients are not well paid. In a scheme designed to ...

GPM Bi-annual Report – January 2013

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Monday 14 Jan 2013 | Connected Society | Energy | English | Global | Mobile for Development Utilities | Research | Resource |

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Designing an Effective Disaster Preparedness & Response Programme

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Wednesday 2 Jan 2013 | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Resilient technology | Resource |

The purpose of this case study is to highlight the steps taken by Smart PLC. to develop their disaster response programme. Smart has engaged in disaster mitigation, preparedness and relief activities to meet the needs of its ...

Disaster Response: Guidelines for Establishing Effective Collaboration between Mobile Network Operators and Government Agencies

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Wednesday 2 Jan 2013 | English | Global | Guidelines | Mobile for Humanitarian Innovation | Preparedness | Resource |

This landscape document will specifically examine relations between the operators and the public sector, including governments from both developing and developed nations, international bodies and regional authorities. These actors ...

bKash – Bangladesh

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Tuesday 1 Jan 2013 | Bangladesh | Case studies | Case study | Ecosystem payments | English | Financial services products | Mobile Money | Mobile Money Programme | Resource | South Asia | User insights and data |

Urban Planet Mobile

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Tuesday 1 Jan 2013 | Case study | Digital literacy | English | Global | Resource | User insights and data |

Souktel

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Tuesday 1 Jan 2013 | Case study | Digital literacy | English | Middle East and North Africa | Palestine | Resilient technology | Resource | User insights and data |

SoukTel is a service based in the Middle East that connects job seekers with employers via mobile phone. Since its start in 2006, Souktel has linked thousands of young people with jobs and training. More than