Mobile for Development Resources

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Proportionate regulation in Uganda: A gateway for refugees accessing mobile services in their own name

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Thursday 27 Feb 2020 | Case study | Mobile access and use | Mobile for Humanitarian Innovation | Policy and regulation | Regulation | Uganda |

This case study examines how adopting a proportionate regulatory policy led to the activation of SIM-enabled services by MNOs and the impact this has had on the lives of refugees in Uganda.

Connected Society: An Overview for Policymakers

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Thursday 27 Feb 2020 | Connected Society | Digital Inclusion | Digital literacy | Digital skills | English | Global | Mobile access and use | Mobile internet | Mobile literacy | Policy and regulation | Resource | User insights and data |

Policymakers have a key role to play in accelerating digital inclusion. In this Connected Society overview, read our top recommendations for how policymakers can close the coverage gap and how they can address the top 5 barriers to mobile internet usage.

Digital credit scoring for farmers: Opportunities for agritech companies in Myanmar

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Tuesday 25 Feb 2020 | Accelerating Digital and Financial Inclusion | AgriTech | Asia and Australia | Case studies | Case study | Digital Inclusion | East Asia and Pacific | English | Financial services products | Mobile for Development | Myanmar | Presentation | Report | Research | Resource | South Asia | State of the industry and trends |

This report shares early lessons from using digital agritech data for farmer credit scoring in Myanmar. It examines the role of agritech companies in promoting farmer financial inclusion and identifies monetisation models to unlock new sources of value.

GSMA Connected Society Overview

Video

Thursday 20 Feb 2020 | Connected Society | Digital Inclusion | English | Video |

The GSMA Connected Society programme is committed to supporting stakeholders and working to address challenges related to global connectivity, with a focus on underserved communities in developing markets.

Présentation du Programme Connected Society de la GSMA

Video

Thursday 20 Feb 2020 | Connected Society | Digital Inclusion | French | Video |

Regardez cette courte vidéo pour un aperçu des initiatives du programme, ainsi que des solutions suggérées et des rôles que les parties prenantes doivent jouer pour faire progresser la connectivité mobile.

Presentación del programa Connected Society de la GSMA

Video

Thursday 20 Feb 2020 | Connected Society | Digital Inclusion | English | Spanish | Video |

El programa Connected Society de GSMA se compromete a apoyar a las partes interesadas y a trabajar para afrontar los desafíos relacionados con la conectividad, centrándose en las comunidades marginadas en los mercados en desarrollo a nivel mundial.

A Monitoring Evaluation and Learning (MEL) Framework for Humanitarian Innovation Programmes

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Thursday 13 Feb 2020 | Global | Guidelines | Mobile for Humanitarian Innovation | Report | Resource |

This report outlines the key elements of the MEL framework. It is unique in its approach and it is hoped that other organisations may benefit from using the thinking to adapt their own approach to generate evidence regarding humanitarian innovation.

The GSMA Innovation Fund for Digitisation of Agricultural Value Chains

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Wednesday 12 Feb 2020 | Closed Innovation Funds |

The GSMA Mobile for Humanitarian Innovation Fund

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Wednesday 12 Feb 2020 | Closed Innovation Funds |

Mobile for Development Utilities – Innovation Fund

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Wednesday 12 Feb 2020 | Closed Innovation Funds |

Ecosystem Accelerator Innovation Fund

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Wednesday 12 Feb 2020 | Closed Innovation Funds |

Connected Society Innovation Fund

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Wednesday 12 Feb 2020 | Closed Innovation Funds | Open and Upcoming Innovation Funds |

Using mobile money to bring clean water to rural Ghana – Safe Water Network

Video

Tuesday 11 Feb 2020 | English | Ghana | Grants | Innovation fund and grants | Mobile for Development Utilities | Sub-Saharan Africa | Water |

In September 2015, Safe Water Network received a grant from the GSMA Mobile for Development Utilities Innovation Fund to develop an app to digitise its manual water station data reporting systems for 37 water stations. In May 2018, ...

Powering Youth Employment through the Mobile Industry in Sub-Saharan Africa by 2025

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Thursday 30 Jan 2020 | English | Ghana | Mobile for Development | Nigeria | Report | Senegal | Sub-Saharan Africa |

Sub-Saharan Africa has the largest growing youth population in the world. This increasingly educated but inadequately skilled workforce poses a challenge for economies that must not only generate more jobs, but also support youth in their employment journe

Improving electricity grid services through smart metering – Jazz

Video

Tuesday 28 Jan 2020 | Energy | English | Grants | Innovation fund and grants | Mobile for Development Utilities | Pakistan | South Asia | Video |

In May 2018, Jazz received a grant from the GSMA Mobile for Development Utilities Innovation Fund to develop and implement mobile-enabled theft prevention and a system loss reduction solution for a mainstream grid distributor. Jazz, ...

Digitising payments in agricultural value chains: The revenue opportunity to 2025

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Thursday 23 Jan 2020 | AgriTech | English | Global | Industry assets and standards | Mobile for Development | Report | Research | Resource | State of the industry and trends |

Exploring the potential revenue opportunity of digitising agricultural payments, this report examines both B2P & G2P payments as entry points for mobile money providers and how these will improve smallholder financial inclusion.

Driving Financial Inclusion for Women with Vodacom Tanzania

Video

Tuesday 21 Jan 2020 | Connected Women | Digital Inclusion for Women | English | Financial services products | Gender | Mobile Money for Women | Sub-Saharan Africa | Tanzania | Video |

Harriet Lwakatare of Vodacom Tanzania speaks about the importance of financial inclusion for women, addresses the primary challenge for closing the gender gap in mobile financial services and shares what Vodacom is doing to address these barriers.

Humanitarian Cash and Voucher Assistance in Jordan: A Gateway to Mobile Financial Services

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Monday 13 Jan 2020 | Jordan | Mobile for Humanitarian Innovation | Resource |

This case study shines a light on the promising landscape of mobile money CVA in Jordan.

Connecting the Frontier: Last-Mile Distribution in Bidi Bidi Settlement, Uganda

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Monday 13 Jan 2020 | Mobile for Humanitarian Innovation | Resource | Uganda |

This case study explores the opportunities for mobile money-enabled CVA, some of the challenges that humanitarian organisations and MNOs have faced implementing mobile money in Uganda to date, and more.

Econet’s EcoSure Solution: Driving Women’s Financial Inclusion in Zimbabwe

Video

Monday 23 Dec 2019 | Connected Women | Digital Inclusion for Women | Gender | Mobile Money for Women | Sub-Saharan Africa | Video | Zimbabwe |

In 2017, Econet signed the GSMA Connected Women Commitment to increase the proportion of women customers in their mobile money customer base by 2020.

How does mobile empower me? Joseph’s story

Video

Friday 20 Dec 2019 | Assistive Tech | Digital Inclusion | Digital skills | Kenya | Mobile access and use | Video |

This is Joseph. Watch his story to learn how mobile empowers him to live a more independent and easier life - Joseph feels his life would be darker without his mobile.

Mitigating common fraud risks: Best practices for the mobile money industry

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Friday 20 Dec 2019 | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile access and use | Mobile Money | Mobile Money Programme | Report | Resource |

As mobile money ecosystems evolve, new fraud risks have surfaced. This paper looks at fraud typologies that significantly impact mobile money users and recommends approaches that can be used to mitigate the risks.

Key Trends from Round 3 of the GSMA Mobile for Humanitarian Innovation Fund

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Thursday 19 Dec 2019 | Innovation fund and grants | Mobile for Humanitarian Innovation | Resource |

This report analyses trends in applicant profile, target geographies, Mobile Network Operator engagement, thematic focus areas, stage of scale and type of innovation from the GSMA Mobile for Humanitarian Innovation Fund.

Social commerce in emerging markets: Understanding the landscapes and opportunities for mobile money

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Tuesday 17 Dec 2019 | Case studies | Case study | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Report | Resource |

Insights on the topic of social commerce and the role that mobile money providers can play in this space. Accompanied by a set of slides, which includes a detailed landscape of leading social commerce players that are most relevant to the industry.

Digital identity and social cash transfers

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Tuesday 17 Dec 2019 | Bangladesh | Case study | Digital Identity | Digital Inclusion | Ethiopia | Report | Resource | Sub-Saharan Africa | Zambia |

In this case study, we highlight opportunities for mobile-enabled identification services to benefit social cash transfer programmes.

How does mobile empower me? John’s story

Video

Wednesday 11 Dec 2019 | Assistive Tech | Digital Inclusion | Kenya | Life stories | Mobile access and use | Resource | Video |

This is John. Watch his story to learn how mobile enables him to live a more independent life by more easily allowing him access to educational and financial services.

Mobile for Humanitarian Innovation Podcast – Episode 5: Digital Identity

Video

Wednesday 11 Dec 2019 |

Episode 5: Digital Identity In Episode 5, Yiannis Theodorou (Senior Policy and Advocacy Director at GSMA) and Nicholas Oakeshott (Senior Identity Management Officer at UNHCR) discuss the importance of digital identity in ...

Navigating the Shift to Digital Humanitarian Assistance: Lessons from the International Rescue Committee’s Experience

Documents

Wednesday 4 Dec 2019 | Burundi | Cameroon | Chad | East Asia and Pacific | Jordan | Kenya | Middle East and North Africa | Mobile for Development | Mobile for Humanitarian Innovation | Pakistan | Resource | Sub-Saharan Africa |

This case study shares the International Rescue Committee's experience transitioning to digital cash assistance, with a focus on how they are leveraging mobile money platforms.

How does mobile empower me? Angie’s story

Video

Tuesday 3 Dec 2019 | Assistive Tech | Kenya | Life stories | Video |

This is Angie. Watch her story to learn how mobile enables her to live a more independent life and be an advocate for people with albinism.

Understanding the mobile disability gap

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Tuesday 3 Dec 2019 | Assistive Tech | Bangladesh | Digital Inclusion | Kenya | Mobile access and use | Research | Resource |

This report presents an evaluation of the gap and barriers to mobile phone ownership experienced by persons with disabilities, as well as the usage patterns of four main mobile-enabled services and the role of mobile to enable access to basic services.

How mobile operators are driving inclusion of persons with disabilities

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Tuesday 3 Dec 2019 | Assistive Tech | Case study | Digital Inclusion | Digital skills | Global | Mobile access and use | Product development and product design | Resource |

This case study aims to highlight how mobile operators are closing the mobile disability gap and also driving inclusion. The report spotlights two mobile operators that are championing disability inclusion - Safaricom and Turkcell.

How does mobile empower me? Sumona’s story

Video

Friday 29 Nov 2019 | Assistive Tech | Bangladesh | Life stories | Video |

This is Sumona. Watch her story to learn how mobile enables her to live a more independent and productive life.

Providing pit emptying services through a GIS-enabled app – KCCA

Video

Tuesday 12 Nov 2019 | Case studies | English | Grants | Innovation fund and grants | Innovation Fund Video List | Mobile access and use | Mobile for Development Utilities | Resource | Sanitation | Sub-Saharan Africa | Uganda | Video |

In 2017, KCCA was awarded a grant from the GSMA Mobile for Development Utilities Innovation Fund to improve access to safe and reliable faecal sludge collection, transportation and disposal services for the residents in the informal ...

Webinar on Demand: The State of Mobile Internet Connectivity

Video

Thursday 7 Nov 2019 | Connected Society | Digital Inclusion | English | Global | Mobile internet | Resource | Webinar |

In this webinar recording you will hear from the authors of the recent Connected Society report, 'The State of Mobile Internet Connectivity 2019'. You'll also be given a demo of the Mobile Connectivity Index (MCI) web tool.

2019 #FinclusionWeek with Mats Granryd: In 60 seconds, how does mobile money contribute to the SDGs?

Video

Friday 1 Nov 2019 | Ecosystem payments | English | Financial services products | Global | Mobile Money | Resource | Video |

In 2016, mobile became the first sector to commit to the Sustainable Development Goals (SDGs). Hear from GSMA’s Director General, Mats Granryd, on how mobile money is impacting the goals while solving some of the world’s greatest development challenges.

2019 #FinclusionWeek with Max Cuvellier: How does mobile money contribute to the SDGs?

Video

Friday 1 Nov 2019 | English | Global | Mobile Money | Resource | Video |

Max Cuvellier, Head of M4D Utilities and Ecosystem Accelerator and Ecosystem Accelerator at the GSMA, shares how penetration of mobile money is enabling start-ups to build digital solutions to address local challenges and contributing to the SDGs.

2019 #FinclusionWeek with Ruan Swanepoel: How does mobile money contribute to the SDGs?

Video

Friday 1 Nov 2019 | Ecosystem payments | English | Financial services products | Global | Mobile Money | Resource | Video |

In 60 seconds, Ruan Swanepoel, Head of Mobile Money at the GSMA, tells us how the ‘payments as a platform’ approach is contributing to the Sustainable Development Goals (SDGs) and is impacting the lives of hundreds of millions of people.

2019 #FinclusionWeek with Yiannis Theodorou: How is mobile money contributing to the SDGs?

Video

Friday 1 Nov 2019 | Digital Identity | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Resource | Video |

One billion individuals are unable to prove who they are due to a lack of official ID documentation. In 60 seconds, Yiannis Theodorou, Acting Head of Digital Identity at the GSMA, tells us how mobile is working to overcome this problem.

2019 #FinclusionWeek with Claire Sibthorpe: How does mobile money contribute to the SDGs?

Video

Friday 1 Nov 2019 | Connected Women | Digital Inclusion | Ecosystem payments | English | Financial services products | Gender | Global | Mobile Money | Mobile Money for Women | Resource | Video |

In 60 seconds, hear from Claire Sibthorpe, Head of Connected Women and Connected Society at the GSMA, about how mobile money is helping to take action and reduce the gender gap in mobile financial services to deliver on the Sustainable Development Goals.

2019 #FinclusionWeek with Natalia Pshenichnaya: How does mobile money contribute to the SDGs?

Video

Friday 1 Nov 2019 | AgriTech | Ecosystem payments | English | Financial services products | Global | Mobile Money | Resource | Video |

We spoke to Natalia Pshenichnaya, Head of AgriTech and CleanTech at the GSMA, who told us how mobile money is helping agribusinesses and farmers by increasing transparency in the food value chain and contributing to the Sustainable Development Goals (SDGs)

Mobile for Humanitarian Innovation Podcast – Episode 4: Lessons from the Innovation Fund

Video

Tuesday 29 Oct 2019 | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | Product development and product design | Response | South Africa | Video |

In Episode 4, Rosie Afia (Market Engagement Manager at GSMA) and Francois Petousis (Head of Product and Director of Humanitarian Projects at Lumkani) discuss grantee learnings from the M4H Innovation Fund.

MTN’s GSMA Mobile Money Certification journey

Video

Monday 14 Oct 2019 | Ecosystem payments | English | Financial services products | Mobile Money | Resource | Sub-Saharan Africa | Video |

Hear from representatives at MTN Côte d'Ivoire and MTN Uganda on their GSMA Mobile Money Certification experience so far.

Webinar: Collaborating for success in the agri e-commerce sector

Video

Tuesday 22 Oct 2019 | AgriTech | Resource | Webinar |

The greatest part of investment in digital agriculture goes to e-commerce services linking farmers directly with customers and bypassing traditional distribution channels.

(Webinar) GSMA Inclusive Tech Lab: What is it and how do I collaborate?

Video

Friday 18 Oct 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Mobile Money APIs | Product development and product design | Resource | Webinar |

This webinar provides an overview of the Lab and the eligibility criteria for applying; the key steps involved in scoping a project, and how you can apply to collaborate with the Lab.

Harnessing the power of mobile money to achieve the Sustainable Development Goals

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Thursday 17 Oct 2019 | Digital Inclusion | Digital Inclusion for Women | Ecosystem payments | English | Financial services products | Global | international remittances | Interoperability | Mobile Health | Mobile Money | Mobile Money for Women | Mobile Money Programme | Policy and regulation | Report | Research | Resource |

This report brings together existing evidence to explore the ways in which mobile money is contributing to the digitisation of finance to achieve the Sustainable Development Goals (SDGs).

Ecosystem Accelerator Compass: Insights on Start-ups and Mobile in Emerging Markets, Issue 6

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Friday 18 Oct 2019 | Big data | East Asia and Pacific | Ecosystem Accelerator | English | Grants | Industry positions | Innovation fund and grants | Mobile access and use | Mobile Health | Operational best practices | Report | Resource | South Asia | Sub-Saharan Africa |

We’d like to present the newest issue in our updated quarterly publication — the Ecosystem Accelerator Compass. This publication helps our stakeholders navigate the world of start-ups and mobile technology in emerging markets. The ...

The power of mobile to accelerate digital transformation in Pakistan

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Thursday 17 Oct 2019 | Asia and Australia | Connected Society | Digital Inclusion | English | Pakistan | Report | Resource | South Asia |

Pakistan is on a national development journey, rooted in the government’s commitment to national and global development goals. There is an urgent need for the government and other stakeholders to accelerate social and economic development in the country.

Mitigating Women’s Safety Concerns with Mobile: A Case Study of Vodafone Idea’s Sakhi service

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Wednesday 16 Oct 2019 | Asia and Australia | Case study | Connected Women | Digital Inclusion for Women | English | Gender | India | Life stories | Mobile Internet for Women | Report | Research | Safety and harassment | South Asia |

In October 2018, Vodafone Idea Ltd launched Sakhi, a service to address key barriers women face to accessing and using mobile in India, as well as women’s concerns about personal safety.

Webinar: Making the Case for Agribusinesses to Invest in Last-Mile Digitisation

Video

Wednesday 9 Oct 2019 | AgriTech | Webinar |

Watch the latest knowledge-sharing webinar by the GSMA AgriTech Programme. The webinar primarily targeted agribusinesses engaged in direct procurement of agricultural commodities from smallholder farmers to address the ...

Mobile technology for rural climate resilience: The role of mobile operators in bridging the data gap

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Wednesday 2 Oct 2019 | AgriTech | Report |

This report looks at the emerging opportunity to use digital and mobile technology to improve climate resilience products for smallholder farmers in developing countries. Smallholder farmers, responsible for the bulk of agricultural production in developin

Mobile money agent training on the humanitarian code of conduct

Video

Tuesday 1 Oct 2019 | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Video |

In July and August 2019, the GSMA Mobile for Humanitarian Innovation programme conducted training in Rwanda with MTN mobile money agents on the humanitarian code of conduct. This is to ensure that agents working with Rwanda's refugee ...

Rainfall monitoring through mobile technology in Sri Lanka

Video

Thursday 26 Sep 2019 | AgriTech | South Asia | Video |

In 2019, the GSMA AgriTech programme, together with Wageningen University and the Royal Netherlands Meteorological Institute, piloted with Dialog Sri Lanka the use of Commercial Microwave Links (CMLs) for rainfall monitoring.

Mobile for Humanitarian Innovation Podcast – Episode 3: Digital Cash Transfers

Video

Wednesday 25 Sep 2019 | Mobile for Humanitarian Innovation | Mobile Money | Refugee crisis | Video |

In Episode 3, Maha Khan (Research and Insights Director at GSMA) and Rosa Akbari (Senior Advisor of Technology for Development at Mercy Corps) discuss digital cash transfers in humanitarian settings.

Bridging the mobile disability gap in refugee settings

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Wednesday 25 Sep 2019 | Assistive Tech | Case study | Mobile for Humanitarian Innovation | Rwanda | Sub-Saharan Africa | Uganda |

Despite facing multiple exclusions there are green shoots demonstrating how digital technology can support persons with disabilities during crises. The aim of this case study is to highlight refugees with disabilities’ access to ...

Landscaping New Opportunities for Digital Agriculture in Papua New Guinea

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Monday 23 Sep 2019 | AgriTech | Papua New Guinea | Report |

Agriculture is central to Papua New Guinean society, with 85 per cent of the population depending on it for their livelihoods. Despite positive developments driven by both government and the private sector, agribusinesses and farmers continue to confront a

10 Lessons Learnt: Closing the Gender Gap in Internet Access and Use

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Monday 23 Sep 2019 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Mobile access and use | Mobile for Development | Mobile internet | Mobile Internet for Women | Report | Resource |

In this report, you will find 10 key lessons to consider when implementing projects that aim to increase women’s access to and use of the internet.

The Mobile Gender Gap: Asia

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Friday 20 Sep 2019 | Bangladesh | Connected Women | Digital Inclusion for Women | English | Gender | India | Infographic | Mobile for Development | Mobile Internet for Women | Pakistan | Research | Resource | South Asia | Sri Lanka |

South Asia has the widest mobile gender gap of any region. Addressing this is important in order to deliver the significant benefits of mobile and the internet to women, their families, communities and the economy.

Webinar on Demand: Closing the Coverage Gap – How Innovation Can Drive Rural Connectivity

Video

Thursday 19 Sep 2019 | Connected Society | Digital Inclusion | English | Global | Mobile access and use | Mobile for Development | Mobile internet | Presentation | Report | Research | Resource | Rural network coverage | Video | Webinar |

In this webinar recording you will hear from the author of the recent Connected Society report, 'Closing the Coverage Gap - How Innovation Can Drive Rural Connectivity'. Learn about the potential innovations that could connect the unconnected.

Digital credit for mobile money providers: A guide to addressing the risks associated with digital credit services

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Wednesday 11 Sep 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Policy and regulation | Report | Resource |

The extensive uptake of mobile money in recent years and the subsequent creation of transactional data has spurred access to short-term loans for individuals who had been previously excluded from formal credit markets. By offering ...

Cybersecurity – A governance framework for mobile money providers

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Wednesday 11 Sep 2019 | English | Financial services products | Global | Industry positions | Mobile access and use | Mobile internet | Mobile Money | Mobile Money Programme | Operational best practices | Policy and regulation | Regulation | Report | State of the industry and trends |

Cybercrime has become one of the greatest challenges of the digital age. The ubiquity of technology has intensified the risk of cyberattacks, and the rise of innovative and disruptive technologies in the digital economy has heightened ...

Capacity Building course: Digital identity for the underserved and the role of mobile

Video

Monday 9 Sep 2019 | Digital Identity | The Commonwealth Digital Identity Initiative |

This free one-day course highlights the role of mobile in digital identification systems and how digital identity can empower people to become digital citizens who can fully participate in today’s digital economy.

Mobile for Humanitarian Innovation Podcast – Episode 2: The Ethics of Funding

Video

Wednesday 28 Aug 2019 | Business model | Grants | Innovation fund and grants | Mobile for Humanitarian Innovation | Preparedness | Product development and product design | Refugee crisis | Response | Video |

Tune in to hear the Mobile for Humanitarian Innovation programme discuss key issues with mobile network operators and humanitarian partners in this new podcast series. In Episode 2, Olly Parsons (Senior Market Engagement Manager at ...

Mobile for Development Utilities Perspective – Our quarterly insights – Issue 1

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Friday 23 Aug 2019 | Energy | English | Innovation fund and grants | Mobile access and use | Mobile for Development Utilities | Mobile internet | Operational best practices | Report | Resource | Sanitation | South Asia | Sub-Saharan Africa | Water |

We're pleased to announce the publication of our first issue of the quarterly Mobile for Development Utilities Perspective, which will bring together and highlight insights from the work we've done with grantees of the Mobile for ...

GSMA end-user research: Our top 5 lessons about digital identity

Video

Friday 2 Aug 2019 | Digital Identity | Research | Resource |

This video highlights our top five lessons learned about digital identity from the GSMA Digital Identity Team's end-user research.

Webinar on Demand: Exploring the GSMA Coverage Maps Platform

Video

Wednesday 24 Jul 2019 | Connected Society | Digital Inclusion | English | Mobile access and use | Mobile for Development | Mobile internet | Presentation | Resource | Rural network coverage | Sub-Saharan Africa | Video | Webinar |

Reliable population mobile coverage data is the starting point for enabling the digital economy. Access to this data is vital in order to identify who is covered and who is not; plan and finance network ...

Championing a unified digital Person-to-Government (P2G) payments strategy: Lessons from Orange P2G payments in Africa

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Friday 28 Jun 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | MNOs' operational and strategic issues | Mobile Money | Mobile Money Programme | Report | Resource | Sub-Saharan Africa |

We explore five mobile money operations in West and Central Africa operated by Orange (Senegal, Burkina Faso, Côte d’Ivoire, Cameroon and DRC) and propose measures to tackle a number of challenges.

Closing the Coverage Gap: How Innovation Can Drive Rural Connectivity

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Wednesday 17 Jul 2019 | Case study | Connected Society | Digital Inclusion | English | Global | Mobile for Development | Mobile internet | Report | Research | Resource | Sub-Saharan Africa |

Millions of people still do not live within reach of a mobile broadband network. Delivering this connectivity is increasingly becoming an economic challenge, and innovation is needed to reduce the cost and difficulty of deployments.

The State of Mobile Internet Connectivity Report 2019

Documents

Tuesday 16 Jul 2019 | Connected Society | Digital Inclusion | English | Global | Mobile access and use | Mobile for Development | Mobile internet | Report | Research | State of the industry and trends |

Only 40% of the LMIC population are connected, compared to almost 75% of the population in high-income countries. More than half the world’s population are therefore still unable to realise the social and economic benefits that mobile internet can enable.

The Digital Lives of Refugees

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Tuesday 16 Jul 2019 | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Report | Research | Rwanda | Sub-Saharan Africa | Uganda |

Our new research, produced with UNHCR, looks at the ways in which refugees are using mobile phones to help guide digital interventions by humanitarian organisations and mobile network operators. The research identifies key trends ...

The Digital Lives of Refugees [Video]

Video

Tuesday 16 Jul 2019 | Jordan | Middle East and North Africa | Mobile for Humanitarian Innovation | Refugee crisis | Rwanda | Sub-Saharan Africa | Uganda | Video |

This video showcases key findings from our new research, which looks at the ways refugees in Bidi Bidi settlement (Uganda), Kiziba camp (Rwanda), and urban settings in Jordan are using mobile phones to help guide digital interventions ...

Economic Identities for Small Business Owners: Insights from Nigeria

Document

Wednesday 10 Jul 2019 | Business model | Digital Identity | Digital Inclusion | Nigeria | Resource | Sub-Saharan Africa | The Commonwealth Digital Identity Initiative |

Recent end-user research conducted by the GSMA Digital Identity programme highlighted that informal business owners in Nigeria – many of which are women – often struggle to demonstrate their personal and business ...

The Mobile Gender Gap: Africa

Document

Tuesday 9 Jul 2019 | Connected Women | Cote d'Ivoire | Digital Inclusion | Digital Inclusion for Women | English | Gender | Infographic | Kenya | Mobile access and use | Mobile for Development | Mobile internet | Mobile Internet for Women | Mozambique | Nigeria | Research | South Africa | Sub-Saharan Africa | Tanzania |

Sub-Saharan Africa has one of the widest mobile gender gaps of any region. Addressing these gender gaps in Africa is important in order to deliver the significant benefits of mobile and the internet to women, their families, communities and the economy.

AgriTech Webinar: Innovation Fund for Digitisation of Agricultural Value Chains

Video

Thursday 4 Jul 2019 | AgriTech |

In this webinar we talked through the recently launched GSMA Innovation Fund for Digitisation of Agricultural Value Chains and provided some background and context as to how the Fund has been established.

We’re hiring a Technical Lead and API Specialist!

Video

Thursday 27 Jun 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Interoperability | Mobile Money | Mobile Money APIs | Product development and product design | Resource | Video |

We are looking for new Technical Lead and API Specialist to join our GSMA Mobile Money team! Hear from our Director or Inclusive Fintech about these two new exciting opportunities. Apply Now! Technical Lead:

What to expect at the Mobile Money Leadership Forum with Ruan Swanepoel

Video

Thursday 27 Jun 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Mobile Money | Resource | Rwanda | Video |

Head of Mobile Money, Ruan Swanepoel, gives us a taste of what to expect at the 2019 Mobile Money Leadership Forum.

Improving financial inclusion through data for smallholder farmers in Kenya

Document

Thursday 27 Jun 2019 | Accelerating Digital and Financial Inclusion | AgriTech | Kenya | Report |

This report looks at the rise of digital agriculture tools in Kenya and the use of digital farm and farmer data generated by these tools to facilitate financial inclusion.

Fadhili’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Louise’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Subira’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. 

In 2016, the Vodafone Foundation launched its ...

Selema’s story

Video

Thursday 20 Jun 2019 | Mobile for Humanitarian Innovation | Video |

Nyarugusu is one of three large refugee camps in the Kigoma region. Established in 1996, it now hosts more than 150,000 refugees from the Democratic Republic of Congo (DRC) and Burundi. In 2016, the ...

The role of privacy frameworks in building trust for digital identity services

Document

Monday 17 Jun 2019 | Digital Identity | Policy and regulation |

Understanding end-user attitudes towards mobile services linked to their digital identity

Accelerating Digital Inclusion for the Underserved in High GDP Markets

Document

Wednesday 5 Jun 2019 | Mobile for Development | Report | Research | USA |

This research examines digital tools targeted at underserved populations in the United States, United Kingdom, Spain, France and Germany.

Telesom ZAAD: Pushing the mobile money CVA frontier

Document

Monday 3 Jun 2019 | Mobile for Humanitarian Innovation | Somaliland |

This case study reveals the promise of mobile money-enabled cash and voucher assistance programmes in Somaliland.

Mobile Internet Skills Training Toolkit: Banglalink Pilot Evaluation

Document

Wednesday 12 Jun 2019 | Bangladesh | Case study | Connected Society | Digital Inclusion | Digital literacy | Digital skills | English | Mobile access and use | Mobile internet | Mobile literacy | Report | Research | Social impact and behavioural change |

This report presents the findings of a pilot conducted in partnership with Banglalink to test the mobile internet skills training and methodology. It assessed whether adoption and use of mobile internet increased among a sample of Banglalink’s customers.

E-commerce in agriculture: new business models for smallholders’ inclusion into the formal economy

Document

Wednesday 29 May 2019 | AgriTech | English | Latin America & the Caribbean | Report | South Asia | Sub-Saharan Africa |

Selling produce through online channels enables farmers to bypass intermediaries, leading to improved income for the farmers, reduced wastage and fresher produce for customers. These benefits are particularly important in developing ...

Understanding Capture and Validate KYC Processes: Global Experiences, Challenges and Learnings

Document

Wednesday 29 May 2019 | Bangladesh | Digital Identity | Ghana | Global | India | Indonesia | Pakistan | Peru | Policy and regulation | Report | Resource | Senegal | Thailand | Uganda |

Fundamentally, Capture and Validate systems are dependent on the availability of a verifiable identity scheme, and the ability of individuals to access the government-recognised identity documents that meet registration requirements.

Digital identity opportunities for women: Insights from Nigeria, Bangladesh and Rwanda

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Wednesday 29 May 2019 | Bangladesh | Digital Identity | Digital Inclusion for Women | Gender | Nigeria | Research | Resource | Rwanda | The Commonwealth Digital Identity Initiative |

Drawing on in-country qualitative research, this study explores the specific incentives, challenges, preferences and benefits that women and girls will encounter, compared to men, when engaging with digital identity systems or services.

Driving Digital Skills in Bangladesh: Banglalink Case Study

Video

Friday 24 May 2019 | Asia and Australia | Bangladesh | Connected Society | Digital Inclusion | Digital skills | English | Mobile access and use | Mobile internet | Mobile literacy | Video |

Mobile has connected over 3.6 billion people to the internet, enabling rapid socio-economic development. In Bangladesh, 87% of the population use mobile. Yet, only 25% of them use mobile internet. A key reason for this is a lack of basic digital skills.

Ecosystem Accelerator Compass: Insights on Start-Ups and Mobile in Emerging Markets, Issue 5

Document

Thursday 16 May 2019 | Content creation and stylization | Ecosystem Accelerator | English | Global | Grants | Industry positions | Innovation fund and grants | Mobile access and use | Mobile internet | Product development and product design | Report | State of the industry and trends |

We’d like to introduce our updated quarterly publication — the Ecosystem Accelerator Compass. It is a fresh take on our existing Start-ups and Mobile in Emerging Markets series. This new publication will help our stakeholders navigate ...

Telefonica’s AxisMed: Optimising healthcare resources in Brazil

Documents

Wednesday 15 May 2019 | Brazil | Case study | Latin America & the Caribbean | mHealth | Mobile Health |

Greater demand for healthcare services in Brazil, driven largely by a rapidly increasing elderly population and prevalence of non-communicable diseases (NCDs), is straining public and private healthcare resources alike.

Mobile for Humanitarian Innovation Podcast – Episode 1: Gender and Inclusivity

Video

Friday 10 May 2019 | Digital Inclusion | Gender | Mobile for Humanitarian Innovation | Refugee crisis | Sub-Saharan Africa | Video |

Tune in to hear the Mobile for Humanitarian Innovation programme discuss key issues with mobile network operators and humanitarian partners in this new podcast series. In Episode 1, Rosie Afia (Market Engagement Manager at GSMA) and ...

Webinar on Demand: Understanding the Mobile Gender Gap in 2019

Video

Thursday 9 May 2019 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Mobile access and use | Mobile internet | Mobile Internet for Women | Presentation | Social impact and behavioural change | Video | Webinar |

In LMICs, women are still 10% less likely than men to own a mobile phone and 23% less likely to use mobile internet. The GSMA's Connected Women team hosted a webinar to share the key findings and recommendations from their recent Mobile Gender Gap Report.

Tigo Rwanda: Empowering women agents

Video

Wednesday 19 Apr 2017 | Connected Women | Digital Inclusion | Digital Inclusion for Women | English | Gender | Mobile internet | Mobile Internet for Women | Mobile Money for Women | Rwanda | Sub-Saharan Africa | Video |

Tigo Rwanda signed the GSMA Connected Women Commitment Initiative in which they committed to increase the proportion of women in their mobile money customer base. Research has highlighted that lack of trust in digital financial ...

Orange Cote d’Ivoire: Accelerating financial inclusion for women

Video

Wednesday 13 Sep 2017 | Connected Women | Cote d'Ivoire | Digital Inclusion | Digital Inclusion for Women | English | Financial services products | Gender | Mobile access and use | Mobile Internet for Women | Mobile Money for Women | Sub-Saharan Africa | Video |

In 2017, Orange Cote d’Ivoire committed to reducing the gender gap in their mobile money customer base by 2020. We met some of their female customers to understand how mobile money changed their lives.

GSMA interview with Pinky Kekana, Deputy Minister of Communications, South Africa

Video

Friday 3 May 2019 | Digital Identity | Video |

During the Ministerial Programme at MWC19 the GSMA Digital Identity programme interviewed Pinky Kekana, Deputy Minister of Communications, South Africa.

GSMA Mobile for Humanitarian Innovation Fund: Disaster Response Portfolio

Video

Wednesday 1 May 2019 | Innovation fund and grants | Mobile for Humanitarian Innovation | Video |

The GSMA Mobile for Humanitarian Innovation Fund aims promote innovation in the use of mobile technology to address humanitarian challenges. This video showcases our Round 1 portfolio, which focuses on disaster response.

The Impact of Mobile and Internet Technology on Women’s Wellbeing Around the World

Document

Monday 29 Apr 2019 | Global | Mobile access and use | Report | Social impact and behavioural change |

This report by GSMA, which represents the interests of mobile operators worldwide, and Gallup, reveals that bridging the mobile and internet gender gap may help boost women’s wellbeing across the developing world. It examines the ...

(Webinar) 2018 State of the Industry Report on Mobile Money

Video

Thursday 25 Apr 2019 | Digital Inclusion | Ecosystem payments | English | Financial services products | Global | Global and regional studies | Mobile Money | Mobile Money Programme | Resource | State of the industry and trends | Webinar |

Now processing over $1.3 billion a day, the mobile money industry added a record 143 million registered customers in 2018. In today’s dynamic and fast-evolving ecosystem, providers are attracting new investments and ...

GSMA interview with Kelly T. Clements, Deputy High Commissioner of UNHCR

Video

Thursday 25 Apr 2019 | Mobile for Humanitarian Innovation | Video |

During the Ministerial Programme at MWC19, the GSMA Mobile for Humanitarian Innovation programme interviewed Kelly T. Clements, Deputy High Commissioner, UNHCR.

GSMA interview with Ursula Mueller, Assistant Secretary-General of UN OCHA

Video

Thursday 25 Apr 2019 | Mobile for Humanitarian Innovation | Video |

During the Ministerial Programme at MWC19 the GSMA Mobile for Humanitarian Innovation programme interviewed Ursula Mueller, Assistant Secretary-General of UN OCHA.