Despite the significant payoff promised by digitising person-to-government payments in terms of greater convenience for customers and increased revenues and savings for governments, the potential of this use case is still far from being realised.

In this study, we explore the reasons behind this by surveying five mobile money operations in West and Central Africa (Senegal, Burkina Faso, Côte d’Ivoire, Cameroon and DRC) — all operated by Orange. We propose several measures to tackle a number of challenges.

In light of the the additional revenue opportunities and increased financial inclusion stemming from the digitisation of P2G payments, the early lessons of Orange could help to chart a path to enabling this important use case.