Digitalising person-to-government payments
Mobile technology plays a key role in the digital transformation of governments, enabling efficient delivery of government services and improved access for citizens and businesses. Digitalisation makes government services and payments more convenient and efficient for users in both urban and rural areas, and this leads to greater reach and compliance which, in turn, increases revenue generation for governments.
For governments, mobile services facilitate four main steps along the digitalisation journey: access, registration and authentication, payments, and public service delivery and communication. This study focuses on the payments step and, in particular, the digitalisation of person-to-government (P2G) payments using mobile money, highlighting its benefits for governments, citizens, businesses and the wider economy. Cases in Rwanda and Cambodia are included to demonstrate the impact that can be achieved by digital government services and payments.
This report identifies a number of recommendations that public entities could consider to successfully digitalise government services and payments:
- Define a clear strategy, supported at the highest level;
- Conduct a landscape study of government services to identify the most promising opportunities;
- Digitalise services end to end;
- Support expansion and usage of connectivity;
- Implement user-friendly digital payments and services accessible by all; and
- Adopt measures to improve awareness and usage of digital government services and payments.