Digitising billing and meter reading for water utilities – Wonderkid
In May 2015, the GSMA Mobile for Development Utilities Innovation Fund awarded a grant to Wonderkid to help it develop a suite of mobile tools for four water utilities in Kenya. The grant supported a complaint management and tracking system that allows customers to report maintenance and upkeep issues. It also offered a mobile app for meter readers that allows meters to be photographed, helping to address disputes and verify meter readers’ activities in real time. A self-meter reading and payment system allows users to send their own meter reading via SMS and receive a preliminary bill with instructions for paying via mobile money using Safaricom’s M-Pesa.