Mobile Money agents sustainability in a digital era: Findings from Mozambique

Friday 7 Oct 2022 | Building the financial ecosystem | Mobile for Development | Mobile Money | Mobile money subject | Mozambique | Research | Resource | State of the industry and trends |

Mobile Money agents sustainability in a digital era: Findings from Mozambique image

Agent are the mobile money industry’s backbone, digitising about USD 700 million per day in 2021. Mobile money agents play an essential role in enabling unbanked and underbanked populations access financial services, thanks to their relatively more robust geographic reach than the traditional banking system.

However, a variety of challenges increasingly impact agents and their much-needed network, particularly in Sub-Saharan Africa. Considering these developments, the GSMA commissioned MicroSave Consulting (MSC) to research cash-in/cash-out (CICO) agent circumstances in three markets in Sub-Saharan Africa. Our third and final report focuses on findings from Mozambique.

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